example massage therapy business plan

How to Write An Effective Massage Therapy Business Plan

Learn how to create a business plan for your massage therapy practice.

May 20, 2013

There's that line from Field of Dreams that most everybody knows, even if they've never seen the movie: if you build it, he will come. Though in the movie the phrase relates specifically to baseball, many people have since assigned a more general meaning to the expression—don't worry about the outcome, because simply making the effort will produce results.

And there is something to be said for passion driven by blind faith.

But, particularly in business, there’s also something to be said for taking the time to outline where you are now and where you want to be—and how exactly you plan to get from point A to point B. In other words: writing a business plan.

The topic of writing a business plan can bring a wide variety of reactions, most of which range somewhere between reluctance and fear. The process, however, doesn’t have to be painful. Here are some tips to help you make the most of this important business tool.

Part of the reluctance to write a business plan might come from some misconceptions surrounding the practice. Many people think of these documents as long and complicated, taking days and months to write and finalize. But that doesn’t have to be the case, according to Kelly Bowers, a licensed massage therapist in Washington, D.C.

In fact, for most massage therapists, a one-page business plan is probably sufficient. “What most of us think of when we say business plan is what I call the standard or large business plan, but it’s not what most of us are going to want to work with,” she says. “We’re going to want to work with a simplified form of the standard business plan.”

To get to a clear understanding of how elaborate your business plan needs to be, Bowers suggests asking yourself some basic questions: How specific are your goals? How long-range are they? Are your goals ambitious? Are they a stretch? Do you really just want to make enough money to live comfortably and peacefully? Do you already know how much money that will take?

Also, consider your own personality. Are you a planner, for example? Do you tend to live in the moment or are you always looking down the road, thinking about where you want to be in two, five or 10 years?

“The more you want to move outside the simple or outside your comfort zone, the more you’ll benefit from having a business plan,” Bowers says. “If you are a planner, you will benefit from a business plan. If you tend to be overwhelmed by too many choices, a business plan can help you stay focused.”

Bowers quickly cautions, too, that simple isn’t going to work for everyone, and she encourages massage therapists to remember this rule of thumb: “The more people that are engaged in your practice and the more of someone else’s money you’ll be asking for, the more involved your business plan needs to be,” she says.

When Bowers decided to leave her job as a technical writer and pursue massage therapy full time, she started having lunch with a group of women who were starting their own businesses. “They were all big proponents of using business plans,” she says. “They kept pushing me to write one.”

Bowers didn’t follow their advice right away, however. Then, finally, she took herself on a business retreat one January and worked her way through Jim Horan’s “The One Page Business Plan,” a book her friends she lunched with had recommended to her.

She learned a few lessons from her first attempt. “My first business plan was, ah, optimistic, to say the least,” she recalls. “It turns out that making $50,000 a year requires more than writing it down confidently in your business plan! But I was hooked on the process.”

Some of why writing a business plan is helpful comes from being able to clarify your vision. “Having a clear sense of my personal vision and my practice’s mission has made a big difference for me,” Bowers explains. “It’s given me a clarity and focus I probably never would have found otherwise.”

In addition to more focus, writing a business plan gives Bowers a way of evaluating any new opportunities that might arise. “Does this opportunity I’m considering or being offered line up with my mission and vision?” she asks herself. “There are a lot of things I could do as a small business. But, as a very small business, I want to focus my time, energy and money on those things that help me bring my vision to life and fulfill my mission as I understand it.”

Bowers has advice that is quick and to the point for those reluctant to start writing a business plan: “Give up any idea that you aren’t smart enough or educated enough to write a business plan,” she says. “If you’re smart enough to do the work, then you’re smart enough to explain it in a business plan.” That’s not to say you might not need a little help, Bowers adds.

First, relax a little. You might find a different perspective helpful, like thinking of writing a business plan as having a conversation. “A business plan, at its most basic, is a conversation,” Bowers explains. “The conversation might be between you and an investor or business partner. For most of us, it’s a conversation we’re having with ourselves.”

Bowers elaborates on this idea, suggesting you look at the business plan as a kind of conversation between your present self and future self. “These two selves are working out what they want to build together and how they’re going to move that thing from today to the future you want to have,” she adds.

You might also find that imagining yourself sitting with a friend describing what you envision your practice looks like is a good way to approach writing a business plan. “Imagine describing, with passion, the practice you want to have,” Bowers says. “Imagine the two of you brainstorming what it would take, in some detail, to make that happen. If you wrote that down, you’d have a basic business plan.”

Remember, too, that writing a business plan shouldn’t be something you do once and never revisit. “As long as your business is alive, your business plan needs to be alive,” Bowers explains. “That means you need to be looking at and updating your business plan regularly.” For Bowers, that happens every January, when she takes her annual business retreat.

Writing a business plan might not be at the top of your priority list—and that’s OK. You don’t have to dedicate months to the process. But engaging in the process of putting your plans in writing can be a great exercise, and help you increase business and clarify your own vision. “I think getting clear on your vision and mission are the two biggest benefits of a business plan,” Bowers says. “Writing a business plan is a way to tell the story of your passion and how you’re going to make that passion sing.”

Anatomy of a Massage Therapy Business Plan

Though many massage therapists may not need to create an in-depth standard business plan, knowing what this document comprises is a good idea. You also might find that at least some of these elements will be included in your own business plan, no matter how simple.

Executive summary . Here, you’ll summarize the key points of the rest of the plan. “It lets you highlight the exciting parts,” says Kelly Bowers, a licensed massage therapist in Washington, D.C.

Company description . This description tells people what kind of practice you’re creating. You can detail the legal structure of the company, for example, as well as how management will work, if you’ll have a management team in place. “This is also a summary of things you’ll get into in greater detail later in the plan,” explains Bowers.

Product/service . Obvious, perhaps, but in this section you’ll detail what products or services your practice will offer.

Target market . When thinking of who your target market will be, Bowers suggests thinking of these questions: Who is going to buy your products or services, and why would they buy your products and services?

Competitive analysis . No matter how simple you make your business plan, you should have a good idea of who in your area may serve as competition for business and clients. “Who is already selling your product or service?” Bowers asks. “How are you going to be able to compete with them?”

Marketing and sales plan . Here, you are going to outline how you’ll reach potential clients and get them to buy your product or service. In today’s world, there are a lot of different ways you might choose to market your practice, so take some time to think about what might work best for you.

Related: Marketing Tools for Massage Therapists

Operations plan . How does your company run? Where is your practice located? What equipment do you need? All of these are questions you’ll answer in this section, Bowers says.

Management team . If you plan on setting up business with other people, or going into business with a fellow massage therapist or someone from a complementary profession, you’ll need to outline leadership roles. Who will be in charge, for example?

Development plan  and milestones . This section will work through some of your future plans, as well as how you’ll measure if you’re on track or not. You might also think about exactly how you plan to grow your practice, if growth is indeed a goal.

Financials . Money is sometimes the last thing you want to talk or think about when you’re excited about starting your own business, but especially if you’re looking for investors or need a loan, you’ll need to have a good idea of where you’re starting financially, what you expect to make and what you’ll need to spend in overhead, for starters.

“Each of these sections answers specific questions about business,” explains Bowers. “Even if you aren’t writing a standard business plan, it’s worth it to at least look at the questions and think about them.”

Business Plan Mythbusting

Whether you’re just starting out or you’ve been in business for 10 years, you can probably benefi t from writing a business plan. To help you get over any hesitation you might feel, we’re busting some of the common myths that seem to surround this practice.

No. 1: You need a formal business education to write a business plan—False.

“For the kind of businesses most of us are running, what we need is a guide that is written to our level of business knowledge,” explains Kelly Bowers, a licensed massage therapist in Washington, D.C. Now, she adds, you might have to look up a few terms in the dictionary, but if you have a solid vision for your practice, that’s the important piece to the business plan writing puzzle.

Related:   It's Your Business: Understanding Business Concepts | 3 Credit Hours

No. 2: You should never start a business without writing a business plan—False.

Contrary to what some people might think, writing a business plan doesn’t have to be the fi rst thing you do when you’re thinking of starting your own practice. Much of what a business plan is designed to do is give you a clear direction and focus your efforts. “When you want to get clear with yourself about what you’re doing, why you’re doing it, and how you’re going to do it, a business plan can help,” explains Bowers.

But, Bowers says, though many people come out of school believing they know what their practice will look like and the types of clients they’ll work with, many don’t really know. “For a lot of us, it makes more sense to write a business plan after we’ve been in practice a year or three,” she says. “A few years of practice will tell us what our reality actually looks like, making writing a more realistic business plan easier to do.”

Times of change, too, are natural places to create a business plan. “Times of change are great times to work on a business plan to help you chart your new course,” says Bowers. “If you’ve worked in a spa for five years, for example, but now want to go out on your own, that’s a good time to write a business plan.”

There is one caveat to this advice, however: “If your starting point is a big plan that requires borrowing money, bringing in partners and things of that nature, your fi rst step should be to write a detailed business plan,” Bowers explains.

No. 3: Business plans are all about numbers and money—False.

“The heart of a business plan, any business plan, is what you want to build (vision) and why it’s worth building (mission),” Bowers says. “Everything else in the plan needs to be detailed enough to help you get there.”

That’s not to say you don’t need any information about financials, because you will definitely need to have an idea of what you want to make and what you’ll spend. “This information only needs to be as detailed as you personally need it to be,” Bowers says.

Related Resources

Massage therapy journal 3 tips for starting a massage practice.

When you first start thinking about opening a massage therapy practice, your natural inclination might be to focus primarily on the positive aspects of business ownership.

Continuing Education Attracting Business Clients: Part I-Start-up & Retention

Massage Therapy Business Plan Template

Written by Dave Lavinsky

Massage Therapy Business Plan

You’ve come to the right place to create your massage therapy business plan.

We have helped over 10,000 entrepreneurs and business owners create business plans and many have used them to start or grow their massage therapy businesses.

Massage Business Plan Example

Below is an example of a Massage Therapist business plan.

Executive Summary

Business overview.

Peaceful Massage is a startup massage therapy company located in San Francisco, California. The company is founded by Daniel Young, a certified massage therapist who has been recognized for several years as one of the top massage therapists in the area. Now that Daniel has garnered a positive reputation for providing exceptional massage therapy services, he is ready to start his own company, Peaceful Massage. Daniel is confident that his reputation and massage therapy skills combined with his ability to effectively manage client relationships will help him to quickly secure a loyal client base for his new business. Daniel plans on recruiting a team of highly qualified professionals to help manage the day to day complexities of running a massage therapy business including marketing and sales, accounting and bookkeeping, client reception, and record keeping.

Peaceful Massage will provide a comprehensive array of massage therapy modalities and services in a calming environment. The Peaceful Massage facility will be the ultimate choice in San Francisco for massage therapy while being the best-priced option in the area.

Product Offering

The following are the services that Peaceful Massage will provide:

• Acupressure
• Aromatherapy
• Deep Tissue Massage
• Hot Stone Massage
• Pregnancy Massage
• Sports Massage
• Swedish Massage
• Thai Massage

Customer Focus

Peaceful Massage will target anyone in San Francisco looking for a calming massage. The company will target people with chronic pain or injuries that could benefit from massage therapy. Peaceful Massage will also target athletes and people with active lifestyles. No matter the client, the clinic will deliver the best communication, service, and prices.

Management Team

Peaceful Massage will be owned and operated by Daniel Young. He has recruited an experienced administrative professional, Barbara Lewis, to be his office manager and help run the day to day operations.

Daniel Young is a graduate of Monterey Peninsula College with an associates degree in massage therapy. He has been working at a local spa for more than eight years as a certified massage therapist. Daniel’s expertise in various massage therapy techniques and effective communication skills have allowed him to develop a loyal client base.

Barbara Lewis has been an administrative assistant for over ten years at a local health spa. Daniel relies strongly on Barbara’s diligence, attention to detail, and focus when organizing his clients, schedule, and files. Barbara has worked in the health spa industry for so long, she understands all aspects required in running a successful massage therapy business.

Success Factors

Peaceful Massage will be able to achieve success by offering the following competitive advantages:

• Friendly, knowledgeable, and highly qualified team of certified massage therapists who will be able to assess each client’s massage therapy needs and provide the modality that will work best for them.
• Comprehensive menu of services to cater to a wide range of clients from those in chronic pain to those just looking to relax.
• Peaceful Massage offers the best pricing in the area. The pricing structure is the most cost effective compared to the competition.

Financial Highlights

Peaceful Massage is seeking $250,000 in debt financing to launch its massage therapy business. The funding will be dedicated towards securing the clinic space and purchasing massage therapy equipment and supplies. Funding will also be dedicated towards three months of overhead costs to include payroll of the staff, rent, and marketing costs for print ads and association memberships. The breakout of the funding is below:

• Massage therapy clinic build-out: $50,000
• Equipment, supplies, and materials: $20,000
• Three months of overhead expenses (payroll, rent, utilities): $160,000
• Marketing costs: $10,000
• Working capital: $10,000

The following graph below outlines the pro forma financial projections for Peaceful Massage.

Company Overview

Who is peaceful massage.

Peaceful Massage is a newly established massage therapy clinic in San Francisco, California. Peaceful Massage will be the most caring, clean, and comfortable choice for clients in the area. Peaceful Massage will provide a comprehensive menu of massage therapy services performed by experienced certified massage therapists who are experts in specific modalities.

Peaceful Massage will be able to provide soothing massage therapy techniques for optimal calming and relaxation. The team of professionals are highly qualified and experienced in various modalities such as Swedish massage, sports massage, massage for chronic pain relief, and hot stone massage. Peaceful Massage therapists are excellent communicators in addition to being highly qualified massage experts, creating a welcoming environment for all clients.

Peaceful Massage History

Peaceful Massage is owned and operated by Daniel Young, a certified massage therapist who has been recognized for several years for his exceptional service. Daniel has worked for a local massage therapy spa in San Francisco for several years. Daniel’s tenure with the massage therapy spa has given him the skills and knowledge required to venture out on his own and start his own company. Daniel has gained the trust and loyalty of a number of clients who have expressed interest in following him to his new clinic.

Since incorporation, Peaceful Massage has achieved the following milestones:

• Registered Peaceful Massage, LLC to transact business in the state of California.
• Has a contract in place to lease the massage therapy clinic.
• Reached out to numerous contacts to include former clients, massage therapists, and friends and family members to spread the word about his new clinic.
• Began recruiting a staff of massage therapists, accountants, sales and marketing associates, and office personnel to work at Peaceful Massage.

Peaceful Massage Services

The following will be the services Peaceful Massage will provide:

Industry Analysis

The United States massage therapy industry is valued at an estimated $16B and is expected to grow by 2.6% this year. Additionally, the number of massage therapists in the U.S. has grown by 14% in the last decade. The American Massage Therapy Association (AMTA) reports that people between the ages of 20-64 are the highest demographic to use massage therapy services.

The primary driver for industry growth is more people becoming health conscious and looking for ways to improve their overall wellness. According to a recent survey, approximately 93% of respondents believe massage is beneficial to their overall health and wellness. A majority of people seek out massage therapy for health and wellness concerns including pain relief (43%), relaxation/stress reduction (43%), soreness (37%), injury recovery/rehabilitation (33%), fitness/wellness (30%), prevention/improve quality of life (29%), and to control headaches/migraines (28%).

The main negative factors impacting the U.S. massage therapy industry are low barriers to entry and high competition. Industry operators can be competitive by offering a unique atmosphere, in-demand services, flexible scheduling, and high customer service standards.

Customer Analysis

Demographic profile of target market.

Peaceful Massage will target anyone seeking massage therapy services in San Francisco, California. The clinic will target people with chronic pain or injuries that could benefit from massage therapy. They will also target athletes and people with active lifestyles. No matter the client, Peaceful Massage will deliver the best communication, service, and prices.

The precise demographics for San Francisco, California are:

Customer Segmentation

Peaceful Massage will primarily target the following customer profiles:

• Individuals suffering from chronic pain
• Individuals with injuries
• Pregnant women
• Individuals who work in high stress environments

Competitive Analysis

Direct and indirect competitors.

Peaceful Massage will face competition from other companies with similar business profiles. A description of each competitor company is below.

Best Bay Area Massage

Located in San Francisco, Best Bay Area Massage is able to provide a wide variety of massage therapy services for its clients. The clinic’s list of services include deep tissue massage, Swedish massage, sports massage, stretch massage, and trigger point massage. Best Bay Area Massage is also able to perform additional services such as aromatherapy and salt stone massages.

Best Bay Area Massage’s promise is to deliver effective and rejuvenating massages in a comfortable environment. Best Bay Area Massage’s team of experienced massage professionals assures each client receives the best care and the proper modality for their unique massage therapy needs.

Golden Massage

Golden Massage is a San Francisco-based massage therapy spa that provides outstanding massage services for its clients. Golden Massage provides comprehensive massage therapy services for clients of all ages. The company specializes in sports massage, injury/rehabilitation massage, and relaxation massage. The owners of Golden Massage are massage therapy professionals so they understand how a massage therapy spa should be managed. Clients can depend on caring staff to provide exceptional customer service throughout the process from booking an appointment and speaking with a massage therapist to determine which therapist will be the best fit to getting a massage and booking the next appointment. Golden Massage takes the stress out of finding a convenient time for a massage and the uncertainty for new clients by maintaining a flexible schedule and ensuring all staff adhere to a high standard of customer service and communication.

City Massage & Bodyworks

City Massage & Bodyworks is a trusted San Francisco massage therapy clinic that provides superior service to clients in San Francisco and the surrounding areas. They are able to provide multiple types of massage therapy services including aromatherapy, sports massage, pregnancy massage, restorative massage, rejuvenation massage, and hot stone massage. Clients can make an appointment online, in person, or by phone. Additionally, clients can come in without an appointment at a time that is convenient for them. City Massage & Bodyworks offers an array of pricing options. Clients can pay per massage session or they can pay on a monthly basis for weekly massages.

Competitive Advantage

Peaceful Massage will be able to offer the following advantages over their competition:

• Friendly, knowledgeable, and highly qualified team of certified massage therapists who are experts in their modalities and will provide caring, supportive customer service.
• Comprehensive menu of services that allows for a client to find the massage service that works best for them.
• Peaceful Massage offers the best prices in the area. The company’s pricing structure is the most cost effective compared to the competition.

Marketing Plan

Brand & value proposition.

Peaceful Massage will offer the unique value proposition to its clientele:

• Highly-qualified team of skilled massage therapists that is able to provide a comprehensive set of services (sports massage, hot stone massage, pregnancy massage, Swedish massage, etc.).
• Unbeatable pricing to its clients – Peaceful Massage does not mark up its services at a large percentage. They will offer the lowest pricing in the area.

Promotions Strategy

The promotions strategy for Peaceful Massage is as follows:

Word of Mouth/Referrals

Daniel Young has built up an extensive list of contacts over the years by providing exceptional service and expertise to his clients. Many former clients have communicated to Daniel that they kept coming back because they were happy with the massage therapy services he was providing. Once Daniel advised them he was leaving to open his own massage therapy business, they expressed interest in following him to his new clinic and will help spread the word of Peaceful Massage.

Professional Associations and Networking

Peaceful Massage will become a member of commercial and residential professional associations such as the American Massage Therapy Association (AMTA), Alliance for Massage Therapy Education (AMTE), Clinical Massage Association (CMA), and the Massage Therapy Foundation (MTF). The clinic will focus networking efforts on expanding its client network.

Print Advertising

Peaceful Massage will invest in professionally designed print ads to display in programs or flyers at industry networking events and in magazines, newspapers, and direct mailers.

Website/SEO Marketing

Peaceful Massage will create and maintain an organized, informative website that lists all the services that the clinic is able to provide. The company will employ an in-house marketing director that will also manage Peaceful Massage’s website presence with SEO marketing tactics so that any time someone types in the Google or Bing search engine “San Francisco massage therapy” or “massage therapy near me”, Peaceful Massage will be listed at the top of the search results.

Social Media Marketing

The company’s marketing director will create and maintain an active social media presence on multiple social media platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, and TikTok to promote the clinic and attract new clients.

The pricing of Peaceful Massage will be moderate and on par with competitors so customers feel they receive value when purchasing their services.

Operations Plan

The following will be the operations plan for Peaceful Massage.

Operation Functions:

• Daniel Young will be the Owner and President of the company. He will oversee all staff and manage client relations. Daniel has spent the past year recruiting the following staff:
• Barbara Lewis – Office Manager who will manage the clinic’s administration, client files, and accounts payable.
• Charles Thomas – Staff Accountant who will provide all client accounting, tax payments, and monthly financial reporting.
• Nancy Richards – Marketing Director who will provide all sales and marketing campaigns for Peaceful Massage.

Milestones:

Peaceful Massage will have the following milestones complete in the next six months.

8/1/2022 – Finalize contract to lease the clinic

8/15/2022 – Finalize personnel and staff employment contracts for the management team

9/1/2022 – Finalize contracts for massage therapists

9/15/2022 – Begin networking at industry events and initiate the marketing campaign

9/22/2022 – Begin moving into Peaceful Massage clinic

10/1/2022 – Peaceful Massage opens its clinic for business

Peaceful Massage will be owned and operated by Daniel Young. He has recruited an experienced administrative professional, Barbara Lewis, to be his Office Manager and help manage the office and operations.

Financial Plan

Key revenue & costs.

The revenue drivers for Peaceful Massage are the massage therapy fees they will charge to the clients for their services. The clinic’s price range will be $30-$90 per hour.

The cost drivers will be the overhead costs required in order to staff a massage therapy business. The expenses will be the payroll cost, rent, utilities, massage therapy equipment and supplies, and marketing materials.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Number of massage sessions per month: 200
• Average fees paid per month: $10,000
• Clinic lease per year: $100,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Massage Therapy Business Plan FAQs

What is a massage therapy business plan.

A massage therapy business plan is a plan to start and/or grow your massage therapy business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your massage therapy business plan using our Business Plan Template here .

What are the Main Types of Massage Therapy Businesses?

There are a number of different kinds of vending machines, some examples include: Day Spa, Mobile Massage, and Medical Massage.

How Do You Get Funding for Your Massage Therapy Business Plan?

Massage Therapy Businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Massage Therapy Business?

Starting a massage therapy business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Massage Therapy Business Plan - The first step in starting a business is to create a detailed massage therapy business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast.  

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your massage therapy business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your massage therapy business is in compliance with local laws.

3. Register Your Massage Therapy Business - Once you have chosen a legal structure, the next step is to register your massage therapy business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws. 

4. Identify Financing Options - It’s likely that you’ll need some capital to start your massage therapy business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms. 

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations. 

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events. 

7. Acquire Necessary Massage Therapy Equipment & Supplies - In order to start your massage therapy business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your massage therapy business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising. 

Learn more about how to start a successful massage therapy business:

• How to Open a Massage Therapy Business

• Sample Business Plans
• Beauty Salon & Fitness

Massage Therapy Business Plan

If you are planning to start a new massage therapy business, the first thing you will need is a business plan. Use our massage therapy business plan example created using Upmetrics business plan software to start writing your business plan in no time.

Before you start writing a business plan for your new massage therapy business, spend as much time as you can reading through some samples of message-related business plans.

Reading some sample business plans will give you a good idea of what you’re aiming for, and also it will show you the different sections that different entrepreneurs include and the language they use to write about themselves and their business plans.

We have created this sample massage therapy business plan for you to get a good idea about how perfect a massage therapy business plan should look and what details you will need to include in your stunning business plan.

Massage Therapy Business Plan Outline

This is the standard massage therapy business plan outline, which will cover all important sections that you should include in your business plan.

• Management and Personnel
• Marketing/Sales
• Planning/Organizing
• Legal Structure
• Permits and Licenses
• Accounting & Record Keeping
• Market Needs
• Target Market
• Market Potential
• Mission Statement
• Online/Social Media
• People/Networking
• Other Promotion and Publicity
• SWOT Analysis
• Gift certificates available
• Monthly Personal Budget
• Expansion Costs
• Sources of Financing
• Overhead Business Costs
• Projected Profit and Loss
• Projected Cash Flow
• Projected Balance Sheet
• Sales Forecast
• Profit and Loss
• Balance Sheet

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After  getting started with Upmetrics , you can copy this massage therapy business plan example into your business plan and modify the required information and download your massage therapy business plan pdf and doc file. It’s the fastest and easiest way to start writing your business plan.

Download a sample massage therapy business plan

Need help writing your business plan from scratch? Here you go;  download our free massage therapy business plan pdf  to start.

It’s a modern business plan template specifically designed for your massage therapy business. Use the example business plan as a guide for writing your own.

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About the Author

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Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Massage Therapy Business Plan

Going for a massage therapy session is one of the most relaxing activities that you can pay for especially after a busy day’s work. This level of relaxation must also be felt by massage therapy business owners as well as its stakeholders. This is actually possible if a business plan will be developed. In comparison with the creation of self-catering business plan examples , it is also essential for you to ensure the completion and proper presentation of the massage therapy business plan that you will develop.

• Food Catering Business Plan Examples – PDF
• Social Media Marketing Business Plan Examples – PDF

Do you need document guides and references for developing your massage therapy business plan? Fret and worry not as we got you covered with the downloadable examples of massage therapy business plan templates that we have put together in this post. Download any of these examples so you can already have an idea not only of what content to look into but also on what format to use for the document that you would like to present to your target audience.

Massage Therapy Business Plan Template

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Massage Therapy Business Plan Template Example

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Basic Information That Should Be in a Massage Therapy Business Plan

Being hands-on with the operations and management of a massage therapy business can help you not just retain your existing customers but also to consider the needs and reasonable wants or demands of all your stakeholders. A massage therapy business plan can help you become more prepared when it comes to handling your business and its operations. For a massage therapy business plan to be fully maximized, you have to ensure that you will come up with a detailed, organized, and presentable document. Listed below are some of the basic information that are commonly found in every massage therapy business plan.

• The name or title of your massage therapy business
• The location of your business
• The purpose of the massage therapy business plan
• The scope and limitations of the massage therapy business plan content
• The vision and mission of your massage therapy business
• The specification of your long-term and short-term goals
• The discussion of the massage therapy services, products, and/or offers that you would like to introduce
• The list of objectives that you would like to achieve for your corporate vision to be realized
• The description of your target market and their activities and purchasing capabilities
• The workforce requirements of your massage therapy business in consideration to work experiences, technical skills, relevant credentials, and other deliverable
• The segmentation of your market as well as the niche markets that you would like to focus on
• The evaluation of the consumer demand based on the geography or demography of your market
• The legal requirements that you need to acquire especially business permits and related licenses
• The list of the challenges, threats, and risks that you expect to face and the countermeasures that you have prepared for your business to not fully be affected by the impacts resulting from the existence of these elements
• The operational requirements of the massage therapy business including manpower, supplies, equipment, tools, and other resources needed every operations
• The business regulations, policies, and protocols that you would like your workforce and other involved entities to be aware of
• The marketing and promotional plan that you will use so you can be visible in the marketplace
• The financial aspect of the business which includes your financial aspirations and objectives, the financial plan that your stakeholders need to look into, the resources that you will use as a part of your start-up expenses, the expected expenses of the business in a particular time duration, and the projections for business revenue to identify profits and/or losses
• The date when you have last updated the massage therapy business plan and the reason why there is a need for updating it

Kindly take note that these details are only for referencing purposes. Hence, you can develop a message therapy business plan that works even with the addition or removal of any information to/from the list above. Just like when making a  jewelry business plan , the content of your own massage therapy business plan will still depend on the jurisdiction or decision of the management as well as the scope and nature of your massage therapy business operations.

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Advantages of Creating and Using a Well-Formulated Massage Therapy Business Plan

Have you ever wondered why there are businesses within the same marketplace that do better than their competition? As an example, two juice bar businesses competing with one another do not have the same market reach, audience relationship, and profitability. Maybe one of them uses a  juice bar business plan  and is more aware on how to present the business to different types of audience. Though there are different factors and elements that can affect business operations, having a business plan is still one of the most important decisions that you can make for your organization.

If you will create a massage therapy business plan, you can experience benefits that scope not just your financial conditions but also the perception or impression of your target market toward your business and its brand. A few of the advantages that you can get if you will create and use a massage therapy business plan include the following:

• A massage therapy business plan can help your business define its goals. You need to be directed with the things that you would like to achieve so that you can be focused on the steps that are necessary for reaching specific milestones. With the help of a massage therapy business plan, you can ensure that all your efforts and undertaking will allow you to take a step forward in realizing the vision of the massage therapy business.
• A massage therapy business plan allows the business to prepare for the needs and demands of the operations. Through the usage of a massage therapy business plan, you can easily allocate your resources and you can identify the things that you still need to acquire. If you will have this document at hand, you can be aware of the level of your preparedness when it comes to the execution of your plans of action.
• A massage therapy business plan can help you avoid business pitfalls specifically on areas outside your business environment. Massage therapy business plans assess your strengths and weaknesses as well as the threats and opportunities that you need to be knowledgeable about. Understanding internal and external factors that can affect your business with the help of this document can make you more careful when making and finalizing business-related decisions.
• A massage therapy business plan can help you list down and assess your intentions. This document can set your goals accordingly and it can also summarize the things that you would like to achieve in particular time frames based on the growth and development needs of the business. If you will have a massage therapy business plan, then it will be easy for you to see the overview of how you can maximize the usage of your resources so you can get to the state or condition where you would like your massage therapy business to be at.

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Things to Look Into When Developing a Massage Therapy Business Plan

Have you ever made a  mobile catering business plan  or any other types of business plan documents? For sure, there are a lot of challenges that you need to face and go through before you can create a compelling, convincing, and effective business plan. However, this can refine and develop your senses and abilities when it comes to the drafting of a great document.

If you plan to come up with a massage therapy business plan, there are factors and elements that you have to consider so that you can ensure the high functionality and efficiency of the document that will serve as your output. Once you have decided to create a massage therapy business plan, make sure to include the following on the list of your considerations:

• Have a general overview of what the massage therapy business plan contains. An executive summary can be very helpful when it comes to identifying the key points of your discussion.
• Think of the entities that you will be working with. This includes your workforce, your management, your suppliers, and all the other individuals or groups who are involved in your operations.
• Ensure that you will develop statements that encapsulate your vision, mission, goals, objectives, and values. This can build the image and the brand of your business.
• Know how you can get the attention and approval of your desired audience or clients. Execute surveys and researches that will allow you to understand the movement of your market and how trends impact your overall massage therapy business operations.
• Have projections when it comes to finances, expenses, and other financial aspect-related discussions. You have to think of your budget and resources so that you can identify ways on how you can make the business profitable even during lean seasons.
• Analyze your market. Know the movement of your competition and see their efforts that work. It is important for you to be aware of these items as it will allow you to counteract and present something that can be deemed more valuable by your target audience.

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Tips to Help You Come up with an Effective Massage Therapy Business Plan

A massage therapy business plan can provide you with higher chances of successes and achievements. However, creating an amazing massage therapy business plan is not an easy task. Right now, are you finding it hard and challenging to create your own massage therapy business plan? Refer to these tips and guidelines and incorporate them in the processes involved in developing a massage therapy business plan:

• Begin with the basics of massage therapy business plan development. You do not need to come up with an initial document that works like the best business plan out there. Keep in mind that your business plan will develop as your business and its operation progresses.
• Always remember that you can improve the content and process specification of your massage therapy business plan through time. What is essential is for you to develop a strong foundation that can build the brand and operational management of your business. This is the reason why updating the document is very important.
• Just like when using a  restaurant and catering business plan , do not just focus with the end picture. Allow yourself and your stakeholders to immerse on the steps that are needed to be done so that both short-term and long-term goals can be given emphasis and importance. The ownership of obligations and responsibilities are very important as this will establish the credibility of the system and the efficiency of your work operations as well as the effectiveness of your workforce.

If you will create a document that can be used as a reference within the implementation of your action plans, then you can ensure that your call-to-actions and strategies are realistic, measurable, and attainable. Use any of our template examples and develop the massage therapy business plan that you need right now.

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• Business plans

Massage Therapy Business Plan

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This massage therapy business plan template helps you cover the basics of starting or expanding a massage business.

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Created by:

​ [Sender.FirstName] [Sender.LastName] ​

​ [Sender.Company] ​

Business Plan for (Your Business Name Here)

Prepared for:

​ [Recipient.FirstName] [Recipient.LastName]

​ [Recipient.Company] ​

Executive Summary

​ [Sender.Company] is a legal entity duly organized under the laws of (State/Country) and operates as a (legal structure, e.g., Sole Proprietorship, LLC, Corporation). The company specializes in the provision of professional massage therapy services, catering to a diverse clientele seeking therapeutic, relaxation, and wellness-focused treatments.

Ownership Structure

​ [Sender.Company] is owned by (Owner(s) Name(s)), who holds (percentage)% of the ownership interest. The ownership structure has been established in accordance with all relevant legal provisions, and any changes or transfers of ownership will be executed in full compliance with applicable laws and contractual obligations.

Business Objectives

​ [Sender.Company] primary objective is to deliver exceptional massage therapy services in full compliance with all applicable laws and regulations governing the practice of massage therapy, health, and wellness services within our jurisdiction. Our core mission is to enhance the well-being of our clients by providing high-quality, ethical, and therapeutic massage treatments.

Financial Projections

Financial projections indicate that [Sender.Company] anticipates steady growth in revenue over the next three (3) years. These projections are based on realistic assessments of market demand, pricing strategies, and expense management, all in compliance with applicable financial regulations and tax laws.

Funding Requirements

To support our growth and business expansion, [Sender.Company] may seek financing through legal means, such as business loans, grants, or investment agreements, as may be deemed necessary while adhering to all relevant financial regulations.

The funding request for this undertaking amounts to (Enter Amount).

Our Services

​ [Sender.Company] offers a range of professional massage therapy services provided by licensed and certified massage therapists.

Our services are designed to promote relaxation, alleviate discomfort, and enhance overall well-being while adhering to all applicable laws and regulations governing the practice of massage therapy within (State/Country).

Legal Compliance

​ [Sender.Company] operates its massage therapy services in strict accordance with all relevant laws and regulations governing the practice of massage therapy, health and safety, and client confidentiality.

All massage therapists are duly licensed and certified to practice within (State, County), and their qualifications are regularly updated and maintained.

Client Consent and Documentation

Before providing any massage therapy service, [Sender.Company] requires clients to complete a comprehensive health history and consent form.

Market Analysis

Target market.

​ [Sender.Company] aims to serve a diverse clientele within (State). Our target market includes, but is not limited to

(Mention Targeted Demographics, e.g., individuals seeking relief from musculoskeletal issues, stress, and discomfort, as well as those proactively pursuing relaxation and wellness).

Competitive Analysis

Location: (Location)

Business Hours: (Hours)

Operation Plan

All massage therapists and support staff employed by the [Sender.Company] shall be duly licensed, certified, and trained per the legal requirements set forth by (State) for the practice of massage therapy.

Inventory and Equipment

​ [Sender.Company] shall maintain an inventory of massage therapy supplies, equipment, and products necessary to safely and effectively provide massage therapy services.

Risk Management

​ [Sender.Company] shall maintain comprehensive insurance coverage, including professional liability insurance, general liability insurance, and workers' compensation insurance, as mandated by law. Risk management protocols are in place to minimize potential liabilities and ensure compliance with all legal obligations.

Quality Control and Customer Service

​ [Sender.LastName] is dedicated to providing high-quality massage therapy services while upholding the highest standards of legal and ethical conduct.

Financial Plan

Revenue projections.

​ [Sender.Company] anticipates achieving the following revenue milestones:

Year 1: (Year 1 Revenue Projection)

Year 2: (Year 1 Revenue Projection)

Year 3: (Year 1 Revenue Projection)

Expense Projections

The financial projections also encompass detailed expense projections, including but not limited to operating costs, marketing expenses, personnel costs, lease payments, and other overhead expenses. These projections adhere to generally accepted accounting principles (GAAP) and legal financial standards.

Cash Flow Analysis

A comprehensive cash flow analysis has been conducted to ensure the [Sender.Company] ability to manage financial obligations in a timely manner. This analysis considers cash inflows and outflows, including accounts receivable, accounts payable, and debt service, and complies with all relevant financial laws and regulations.

​ [Sender.Company] funding requirements have been assessed to support operational needs, growth strategies, and potential contingencies. Additional capital may be sought through legal means, such as business loans, investment agreements, or grants, while adhering to all financial regulations, contractual agreements, and disclosure requirements. The financial request total to (Enter Amount).

Compliance and Reporting

​ [Sender.Company] financial operations will be conducted in full compliance with all applicable financial and tax regulations, including but not limited to tax filing requirements, record keeping, and financial reporting obligations. [Sender.Company] will cooperate fully with tax authorities and will adhere to all statutory reporting requirements.

Risk Assessment

The financial plan includes a comprehensive risk assessment that identifies potential financial risks and mitigation strategies. This ensures that [Sender.Company] is prepared to address unforeseen financial challenges in a manner that complies with fiduciary responsibilities and regulatory requirements.

Confidentiality Agreement

The parties hereto acknowledge that all information contained within this business plan is proprietary and confidential and shall not, without the express written consent of [Sender.Company] , be disclosed, disseminated, or shared with any third party. This obligation of confidentiality shall extend indefinitely beyond the termination of any agreements or discussions between the parties. It shall be legally enforceable to the fullest extent permitted by applicable laws.

Any unauthorized sharing or disclosure of this confidential information shall subject the breaching party to legal remedies, including injunctive relief and monetary damages.

​ [Recipient.FirstName] [Recipient.LastName] ​

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How to Write a Massage Therapy Business Plan

Creating a solid business plan is a fundamental step for massage therapists interested in starting their own massage therapy business. A written business plan is more than just a formal document; it’s a practical and useful blueprint that can help ensure the growth and stability of a new massage business, laying the foundation for long-term success. Whether you’re just getting started or looking to refocus your business, a well-crafted plan will help clarify your vision, establish goals, and attract funding.

What is a business plan?  A business plan is a comprehensive document that details your business objectives, marketing strategies, the services and products you offer, your financial forecasts, and the steps you plan on taking to achieve your business goals. This practical tool serves as a roadmap, helping to guide your decision-making as you start, manage, and expand your massage business. A good business plan isn’t just a static document that you create and file away, but a dynamic blueprint that evolves with your practice, reflecting changes in the market, client needs, and your own professional growth.

In this blog post, we’ll walk you through the key components of a successful massage therapy business plan. You’ll learn how to articulate your vision, identify your target market, create an executive summary, analyze the competition, and develop effective marketing and financial strategies. Whether you’re a seasoned therapist or just starting out, this guide will equip you with the knowledge to craft a plan that resonates with your unique business goals and drives your massage practice towards a prosperous future.

Why Massage Therapists Need a Business Plan

Many massage therapists, whether solo practitioners or members of a group practice, might view the idea of creating a business plan as either overwhelming or unnecessary. Yet, the reality is quite the opposite. A business plan, even basic one, is an  important tool  for a new venture. Even if you don’t need to secure funding or meet formal startup requirements, a written business plan will help clarify your vision and strategy for starting a new massage business .

A massage therapy business plan template acts as a strategic guide. It helps you navigate through the entrepreneurial aspects of your practice, something that goes beyond the core massage skills commonly taught in massage training programs. This plan provides a clear picture of where you are now, where you want your business to go, and most importantly, how you’ll get there. Even a simple, one-page plan can keep you on the right track for success.

How a business plan will benefit massage therapists

• Clarity in Goals : The act of creating a business plan will help you define what you want to achieve, both in the short and long term.
• Financial Planning : Essential for understanding your financial needs, from startup costs to long-term financial projections. It can help ensure a profitable business.
• Marketing Strategy : Assists in identifying your target market and how best to reach them, a key aspect for any growing massage business.
• Operational Guidelines : It sets the operational workflow of your practice, from client appointments to massage therapy services offered.
• Risk Management : Highlights potential challenges and how to avoid them, a crucial factor for sustainability.
• Funding and Investment : Essential if you’re looking to secure loans or attract investors.

Remember, your business plan is a living document. It should be revised and updated periodically to reflect the changing needs of your growing massage practice.

*Understanding massage business plans can also enhance your readiness for the FSMTB massage licensing exam. Practical information about the business of massage is covered in the Guidelines for Professional Practice content area of the MBLEx .

Need to pass the MBLEx? Try our MBLEx practice tests and comprehensive MBLEx Prep Course

7 Key Components of a Business Plan

While there’s no one-size-fits-all format, there are certain key components common to the best business plans. Here’s a breakdown of these seven essential elements:

• Executive Summary : This section provides a brief yet comprehensive overview of your entire business plan. It is designed to give readers, like potential investors or partners, a quick snapshot of your own massage therapy business. The executive summary outlines & summarizes the essence of your business, and includes your key business objectives, the core services you offer, your mission statement, a financial overview, and a brief summary of your plans to grow and succeed in the market.
• Business Description : Here, you detail what your massage therapy practice is all about. Describe the nature of your business, the business structure (solo practice, partnership, etc.), your market position, the specific types of massage services you offer, and unique aspects that set your practice apart. Discuss your business model, whether it’s home-based, a leased commercial office space, or mobile massage business. This section should also outline your business goals and the needs in the market that your business aims to fulfill.
• Market Analysis : This section involves researching the massage therapy industry. It includes a competitor analysis, client demographics, your ideal client & target market, and market trends. It’s where you demonstrate your understanding of the market landscape and how your business fits into it, highlighting opportunities for your massage practice. Knowing your market helps tailor your services and marketing efforts effectively.
• Organization and Management : This part of the plan outlines the operational structure and management team of your business. If you’re a solo massage therapist, it might just be you. If your team is larger, describe the roles and responsibilities within your practice, including who manages the business, any staff members you plan to hire, and how your business is legally structured.
• Services Offered : Here, list and describe the massage therapy services you provide, such as Swedish massage, deep tissue, hot stone massage, cupping therapy , corporate chair massage, sports massage, or any special techniques or approaches you use. This section can also include information about pricing, package deals, or membership plans. Explain how your services meet client needs and stand out in the market.
• Marketing Plan : This is your strategy for attracting and retaining clients, and turning your clients into raving fans or your business. Outline how you plan to market your massage therapy services , including advertising methods, branding, promotional tactics, customer engagement strategies, and online presence strategies, such as social media marketing and a business website. Discuss how you will establish a strong brand presence in your local area or online.
• Financial Planning : In this final section, present your financial projections and funding requirements. This should include detailed budgets, projected income statements, and cash flow estimates. Explain how you plan to ensure the financial health of your massage therapy business, covering aspects such as pricing strategy , revenue projections, financial goals, and potential funding sources. Even for small practices, understanding the numbers is crucial for sustained growth and stability.

Remember, there’s flexibility in how you approach your plan. Whether it’s a traditional multi-page document or a lean one-pager, the goal is to create something that serves your needs and guides your decisions. A business plan should clarify your goals, fitting seamlessly into your professional life.

Focus on  SMART goals  – Specific, Measurable, Achievable, Relevant, Time-bound. You are probably familiar with SMART goals from your massage SOAP note documentation, but as a reminder, setting SMART goals means setting goals that are clearly defined ( Specific ), can be tracked and assessed ( Measurable ), are realistic and attainable ( Achievable ), align with your business objectives ( Relevant ), and have a defined timeline for achievement ( Time-bound ). By setting clear, attainable goals with specific timelines, you help turn your vision into actionable steps. This approach ensures that your own business plan becomes a living guide, steering your massage therapy practice toward success with clarity and purpose.

Executive Summary

The  Executive Summary  of your massage business plan is like the cover of a book; it sets the stage for what’s inside. It’s a snapshot of your business, capturing the essence in a concise, compelling manner. Here’s some elements of an effective executive summary:

Role and Structure : The executive summary should be the opening section of your business plan. It needs to be succinct, ideally just one page. Think of it as an elevator pitch in written form. It should briefly touch upon every crucial aspect of your business plan, giving readers a taste of what to expect.

Summarizing Key Aspects : Start with your business’s  mission statement  – a clear declaration of your massage therapy practice’s purpose and its core values. Then, highlight the key components of your plan: your business model, market analysis, offered services, massage marketing strategy , and financial outlook. Remember, clarity and brevity are your allies here.

Vision and Mission of the Company : Your vision is where you see your massage therapy practice in the future – it’s aspirational. The mission, on the other hand, is about the present – how your business operates and serves clients today. Both should reflect your passion for massage therapy and your commitment to client well-being.

Short- and Long-Term Goals : Outline clear, attainable goals. Short-term goals might include immediate objectives like securing a certain number of clients per month or launching a website. Long-term goals could involve expanding your service offerings, opening a new location, or becoming a recognized name in the massage therapy industry or in your community.

Remember, the executive summary is your chance to impress and engage potential readers, be they investors, partners, or even employees. It should reflect the essence of your massage therapy practice, its ethos, and its path forward. 

Business Description

In the  Business Description  section of your business plan, you’ll paint a detailed picture of your practice. This is where you describe what your business is, who it serves, and how it stands out in the massage therapy industry. be sure to include the following information:

• Detailing Your Business : Start with the basics – the name of your massage therapy practice, its location, and the range of massage therapy services you offer. Describe your approach to massage therapy and how it benefits your clients. Are you focusing on sports massage , therapeutic massage, aromatherapy massage , reflexology, general relaxation massage and spa treatments, medical massage , or a combination of different types of massages? What booking systems and massage software will you use? How will you communicate and follow-up with your clients? What massage forms and documentation will you use? This is your chance to showcase your expertise and passion for massage therapy.
• Business Structure and Organization : Are you a solo practitioner, or do you have a team? Discuss your business’s legal structure (sole proprietorship, LLC, partnership, etc.) and the organizational framework. If you have a team, mention their roles and how they contribute to the practice’s success.
• Vision and Mission : Your vision should depict where you see your business in the future, while your mission should reflect your day-to-day operations and commitment to clients. This could include your dedication to holistic health, personalized care, or integrating innovative massage techniques.
• Unique Value Proposition : What sets your massage therapy practice apart? Maybe it’s your specialized techniques, exceptional client care, or a unique therapeutic environment. Your unique value proposition is what makes your business stand out in a crowded market.
• Independent Practice : You have full control and flexibility but also bear all the responsibility for management and growth.
• Partnership:  In this model, two or more therapists come together to run the business. This collaboration can pool resources, share costs, and bring diverse skills to the practice. Partnerships require clear agreements on roles, responsibilities, and profit-sharing.
• Mobile Massage Service:  Mobile therapists travel to clients’ homes, offices, or events to provide services. This model offers flexibility and convenience for clients but requires therapists to manage travel logistics and carry equipment.
• Contract Work:  Massage therapists can work as independent contractors for various businesses, such as hotels, cruise ships, or corporate offices. This model offers a variety of work environments and client types but may involve irregular hours and less job security.
• Home-Based Practice:  Therapists can set up a massage room and office space in their own home. This model can reduce overhead costs and offer a comfortable setting for clients, but it blends personal and professional spaces.

Each of these models has different operational, financial, and lifestyle implications, and choosing the right one depends on the therapist’s personal preferences, professional goals, and resources.

In making your decision, consider your personal goals, work style, and the kind of massage business you envision. Your choice will shape the nature of your practice and your path to success.

Market Research and Analysis

Effective market research and analysis are critical for any massage or bodywork business. This process helps you understand your market environment, ensuring your services meet the needs and preferences of your target audience. The following items belong in this section of your massage business plan:

Conducting Market Research for Massage Therapy : Start by gathering data on the local massage therapy market. This can be done through online research, surveys, and observing local massage therapy practices. Look into industry reports to understand broader trends in the massage therapy industry. Key questions to explore include the most sought-after massage styles and the average pricing in your area.

Analyzing Local Demand and Competition : Assess the demand for local massage therapy services. Are there specific groups of people who are more inclined to seek massage therapy, such as athletes, office workers, or older adults? Then, analyze your competitors. What services do they offer? What are their pricing strategies? Are their appointment books and parking lots full? Understanding your competition helps you find your massage niche and identify opportunities to differentiate your practice (more on this in the next section). 

Understanding Client Demographics : Who is your ideal customer? Create client profiles based on factors like age, gender, lifestyle, and health needs. For instance, sports massage will be more popular among athletes, while deep tissue massage could appeal to those with chronic pain. Understanding these demographics helps in tailoring your services and marketing efforts.

Determining What Customers Value : What are clients looking for in a massage therapy session? It could be relaxation, pain relief, or a therapeutic experience. Some might value convenience, such as online booking or flexible hours, while others might value low cost, still others might prioritize the skill and experience of the massage therapist. Knowing what your target customers value most allows you to structure your services and customer experience to meet these expectations.

In summary, market research and analysis enable you to make informed decisions about your massage therapy businesses. It guides you in developing services that resonate with potential clients, setting competitive prices, and crafting effective marketing strategies. Remember, understanding your market is an ongoing process that can significantly contribute to the success and growth of your massage therapy practice.

Competitor Analysis

Competitor analysis, also called  competitive analysis , is a critical component in your massage business plan. In order to provide services that are  different and better  than your competitors, you must first understand what they offer. This analysis helps you position your business strategically in the market.

• Identifying the Competition : Start by identifying who your competitors are. These could be other massage therapists, wellness centers, or spas in your area. Consider both direct competitors, who offer the same services as you, and indirect ones, who cater to the same target audience but with different but related services (e.g., chiropractors, physical therapists, yoga studios, acupuncture clinics, fitness centers, and spas specializing in esthetician services).
• Analyzing Competitor Strengths : What are your competitors excelling at? It could be their marketing strategies, the variety of massage therapy services they offer, their pricing, hours of operation, or their customer service. Understanding their strengths can help you learn from them and identify market gaps.
• Determining Your Unique Value Proposition (UVP) : Your UVP, sometimes referred to as  Unique Selling Proposition  (USP), is what makes your massage therapy practice stand out. It could be your specialized massage techniques, exceptional client care, or a unique approach to holistic wellness. Think about what you can offer that your competitors don’t. This could be something as simple as extended business hours, a unique massage therapist specialization, or a more client-centric service model.
• SWOT Analysis : A SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) is a tool used to evaluate these aspects of both your business and your competitors’. Strengths and weaknesses are internal factors, like your skills or limited marketing budget. Opportunities and threats are external factors, like a growing interest in wellness or new competitors entering the market.

A thorough competitor analysis helps you to understand where you fit in the massage therapy market. It guides you in making informed decisions about how to outpace your competition, either through improved features, competitive pricing, or unique services. By knowing your competition, you can craft strategies that leverage your strengths and capitalize on market opportunities.

Description of Your Massage Therapy Services

This section of your massage therapy business plan describes and showcases the services you will offer in your practice. It’s crucial to give a detailed breakdown of the services you offer, ensuring they align with market demands and your unique skill set.

Types of Massage Services : Commonly offered services include:

• Traditional Swedish Massage : Known for its relaxing and rejuvenating effects, it’s a popular choice for clients new to massage.
• Deep Tissue Massage : Ideal for clients with chronic pain or muscle tension, focusing on deeper muscle layers.
• Sports Massage : Targeted towards athletes, this massage focuses on areas strained by repetitive sports activities.
• Hot Stone Massage : Utilizes heated stones to provide a unique, soothing experience, perfect for stress relief.

Additional Services and Products : Consider offering complementary services or products that enhance the massage experience. This could include aromatherapy, reflexology, assisted stretching, or selling wellness products like essential oils or ergonomic pillows. Offering a range of products and services allows for a more holistic approach to client care.

Customizing Services : Tailoring your services to meet the specific needs of your clientele is crucial. This could involve offering personalized massage packages, focusing on specific client groups like pregnant women or the elderly, or even integrating alternative therapies. Your expertise and understanding of client needs are what will make your massage therapy services stand out.

In describing your services, focus on how each service addresses specific client needs and the benefits they offer. For instance, emphasize the stress-relieving qualities of traditional Swedish massage or the injury-preventive benefits of sports massage. The goal is to paint a clear picture of what clients can expect and why they should choose your services.

Marketing Plan and Client Acquisition Strategies

A well-thought-out  sales and marketing plan  is essential for attracting and retaining clients in your massage therapy business. By leveraging a mix of traditional and digital marketing techniques, you can build a strong client base and grow your practice. Consider discussing the following in this section:

• Online Presence and Social Media : In today’s digital world, an online presence is crucial. Start by creating a user-friendly website that highlights your services, background, and client testimonials. Utilize search engine optimization (SEO) strategies to improve your visibility in search results. Social media platforms like Facebook, Instagram, and LinkedIn are excellent tools for connecting with potential clients and referral partners. Share engaging content, health tips, and special offers to keep your audience interested and informed.
• Email Marketing : Collect email addresses from your clients and website visitors to keep them updated about new services, massage specials and promotions , and health tips. Regular newsletters help keep your practice top-of-mind and encourage repeat visits.
• Networking and Community Involvement : Building relationships within your community can be a powerful marketing tool. Attend local events, join business associations, or offer workshops to showcase your expertise in massage therapy. Partnering with other health professionals like chiropractors or physiotherapists can also provide valuable referral opportunities.
• Client Referral Programs : Word-of-mouth is a potent marketing tool, especially in the wellness industry. Create a referral program that rewards clients for bringing in new business. This could be discounts on future visits or special packages.
• Promotions and Loyalty Programs : Offering introductory discounts to new clients or loyalty programs for regular ones can help in client retention. Tailor these offers to encourage repeat visits and long-term engagement with your massage therapy services.

Remember, the most effective marketing strategy is one that resonates with your target audience and aligns with your business values. Regularly evaluate the effectiveness of your marketing efforts and be ready to adjust your strategies to meet the changing needs of your market and business.

Financial Planning and Management

Effective financial planning and management are the backbones of a successful massage therapy business. Understanding and managing your finances ensure the stability and growth of your practice. Consider adding the following items to this section of your plan:

Budgeting Basics : Start by creating a budget that outlines all your startup costs, such as rent, massage equipment and supplies , marketing expenses, and getting the best massage liability insurance you can. Once your business is operational, keep track of ongoing expenses like utilities, payroll, and maintenance. Budgeting helps you keep finances under control and plan for future investments.

Revenue Streams and Pricing Strategies : Your main revenue will likely come from the massage therapy services you offer. Consider diversifying your revenue streams by selling related products or offering workshops. When setting prices, research local market rates to remain competitive yet profitable. Adjust your pricing strategy based on your expertise, service quality, and client demand.

Managing Expenses : Keep your expenses in check by regularly reviewing and optimizing them. This might mean negotiating better rates with suppliers, reducing unnecessary expenditures, or investing in energy-efficient equipment.

Financial Forecasting : Develop financial forecasts to predict future revenue and expenses. This helps in setting realistic financial goals and preparing for any potential financial challenges.

Organizational Structure : If your massage therapy practice involves a team, clearly define the organizational structure. Outline the roles and responsibilities of each team member, including management, administrative staff, and other massage therapists. A well-defined structure ensures smooth operations and effective team collaboration.

Management Team Responsibilities : If you have a management team, their responsibilities might include overseeing daily operations, managing finances, creating massage policies and procedures for efficient operations, developing business strategies, and handling problems like client no-shows and missed appointments . Ensure that each team member understands their role and its impact on the business’s success.

Remember, financial health is crucial for the longevity of your massage therapy practice. Regular financial reviews and adjustments will keep you on track towards achieving your business goals.

FAQ About Creating a Massage Business Plan

Are there any easier & simpler alternatives to creating a traditional business plan.

Yes, there are simpler alternatives to creating a traditional, lengthy business plan, especially useful for small businesses or solo entrepreneurs like massage therapists. Here are a few alternatives:

• Lean Startup Plan : This format focuses on summarizing the key elements of your business on a single page. It typically includes sections like key partnerships, activities, resources, value propositions, customer relationships, channels, customer segments, cost structure, and revenue streams. It’s great for clarifying your business idea and making quick adjustments as your business evolves.
• Business Model Canvas : Similar to the Lean Startup Plan, the Business Model Canvas is a strategic management template used for developing new business models or documenting existing ones. It’s visual and allows for easy understanding and adjustments.
• One-Page Business Plan : As the name suggests, this plan condenses the business plan into a single page, focusing on the core aspects of your business, such as your vision, mission, objectives, strategies, and action plans. It’s ideal for small businesses that don’t require detailed plans for investors or banks.
• Pitch Deck : Originally used for startups to present their business idea to potential investors, a pitch deck is a brief presentation that provides an overview of your business. While not a full business plan, it covers key aspects like the business concept, market, revenue model, and growth strategy.
• Action Plan : This is a straightforward list of steps you need to take to achieve your business goals. It’s more of a task list but organized in a way that aligns with your strategic objectives.

These alternatives are less time-consuming and can be more practical for small businesses or when you’re in the early stages of conceptualizing your business. They provide enough structure to guide your business decisions without the complexity of a full business plan.

How do I create a unique value proposition for my massage therapy business?

Creating a unique value proposition (UVP) for your massage therapy business involves identifying what sets your services apart from others in the market. Start by assessing your skills, specialties, and the aspects of massage therapy you excel at. Maybe you specialize in sports massage, deep tissue techniques, lymphatic drainage massage , or holistic wellness approaches. Consider the client experience you offer – perhaps it’s your personalized care, the tranquil ambiance of your therapy space, or your flexible scheduling. Your UVP should clearly communicate how these unique aspects of your service offer value to your clients. For instance, if your specialty is in therapeutic massage for athletes, your UVP could focus on your expertise in sports-related injury prevention and recovery. The goal is to articulate why a client should choose your services over others.

How can I identify and target my ideal clients for massage therapy services?

Identifying and targeting your ideal clients or customer demographic involves a few key steps:

• Analyze Your Services : Look at the types of massage therapy you offer and consider who would benefit the most from them. For example, sports massages may appeal to athletes, while relaxation massages might attract working professionals or parents.
• Research Your Market : Understand the demographics of your area. Are there sports clubs, corporate offices, or wellness communities?
• Survey Existing Clients : If you already have clients, ask them for feedback. What do they value in your service? This can give you insights into your appeal.
• Use Social Media : Platforms like Instagram and Facebook can provide demographic insights based on engagement with your content.
• Tailor Your Marketing : Once you know your target demographic, customize your marketing efforts to speak directly to their needs and interests.

How long should a typical massage business plan be?

The length of a typical massage therapist business plan can vary depending on the complexity of your business model and your specific needs. However, for most independent massage therapists or small practices, a plan ranging from 10 to 20 pages is often sufficient. It should be detailed enough to cover all essential aspects – including market analysis, financial planning, and marketing strategies – while being concise enough to remain clear and actionable. Remember, your entire business plan should be a practical tool, not just a formal document, so focus on clarity and relevance over length.

How do I conduct a thorough market analysis for my massage therapy business?

Conducting a thorough market analysis for your massage therapy business involves several key actions:

• Identify Your Target Market : Determine who your potential clients are based on demographics like age, gender, occupation, and lifestyle.
• Analyze Competitors : Assess other massage therapy services in your area. What services do they offer, and what are their pricing strategies?
• Understand Client Needs : Conduct surveys or interviews to understand what clients look for in massage therapy services.
• Evaluate Market Trends : Stay informed about the latest trends in the massage therapy industry, such as popular techniques or wellness integrations.

This research will help you tailor your services to meet the specific needs of your market and position your practice competitively.

Can I write a business plan for my massage therapy business by myself, or should I hire a professional?

Yes, you can write a business plan for your massage therapy businesses yourself, especially if you have a clear understanding of your business goals and the massage therapy market. Many massage therapists create their own business plans using available templates and guides tailored to small businesses. However, if you find financial aspects, like revenue forecasting or budgeting, challenging, or if you are planning to seek significant funding, consulting with a professional can be beneficial. They can offer expertise in creating a detailed, compelling plan that aligns with investor expectations. Ultimately, the decision depends on your comfort level with business planning and the complexity of your massage therapy practice.

How do I choose the right location and setup for my massage therapy practice?

Choosing the right location for your massage therapy practice is crucial for attracting clients and ensuring a comfortable environment. Consider the following:

• Accessibility : Look for a location that is easily accessible by public transport and has ample parking.
• Visibility : A spot with good visibility can attract walk-in clients.
• Demographics of the Area : Ensure the local demographics align with your target market.
• Competition : Avoid areas saturated with massage therapy services unless you offer unique services.
• Space Requirements : Ensure the space is sufficient for your operational needs, including a reception area, therapy rooms, and a waiting area.
• Ambiance : The interior should be calming and conducive to relaxation, aligning with the overall experience you want to offer.
• Ensure Proper Zoning : Check local zoning laws to ensure that you can legally operate a massage business in your desired area, as zoning regulations can vary significantly and impact where you can establish your practice.

How often should I update my massage therapy business plan?

Your massage therapy business plan should be a dynamic document, updated regularly. A good rule of thumb is to review and update your plan annually. However, if there are significant changes in your business, like adding new services, changing locations, or shifts in the market or regulatory environment, you should update it accordingly. Regular revisions ensure that your business plan reflects the current state of your practice and the market, helping you make informed decisions and adapt to new opportunities or challenges in the massage therapy industry.

What financial projections should I calculate for my massage business plan?

Accurate financial projections are a cornerstone of any effective business plan. Determining these projections helps you strategically plan for growth and financial stability in your massage practice. Choose financial projections that are helpful and meaningful for your individual situation:

• Revenue Projections : Estimate your earnings from various services over a specific period.
• Expense Forecast : Project your operational costs, including rent, supplies, utilities, and staff salaries.
• Profit and Loss Statement : Predict your net profit by subtracting estimated expenses from your revenue.
• Cash Flow Forecast : Monitor the flow of cash in and out of your business, crucial for managing day-to-day operations.
• Break-even Analysis : Determine the point at which your practice’s revenues will cover its expenses.

These projections help in planning your finances effectively and are essential for monitoring the health and growth potential of your massage therapy business.

What is the importance of a SWOT analysis in my massage therapy business plan?

A SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) in your massage therapy business plan provides a comprehensive overview of your business’s internal and external environment. This analysis helps you:

• Identify your  Strengths  (e.g., specialized massage skills, unique services) to leverage them effectively.
• Acknowledge  Weaknesses  (e.g., limited marketing budget, new presence in the market) to address or mitigate them.
• Recognize  Opportunities  (e.g., emerging wellness trends, unmet client needs) to expand and grow your practice.
• Be aware of  Threats  (e.g., competition, changing regulations) to prepare proactive strategies.

Conducting a SWOT analysis helps in strategic planning and decision-making, ensuring a realistic and objective view of your massage therapy business.

How can I determine the competitive advantage of my massage therapy services in the business plan?

To carve out a competitive edge for your massage therapy services in your business plan, start by pinpointing what makes your practice special. Maybe it’s your unique massage techniques or the exceptional level of care you provide to each client. Understanding exactly what your clients value most can help you tailor your services to meet their needs more effectively than your competitors. Don’t forget to showcase your professional credentials and any specialized training you’ve undertaken – these details add to your credibility. Also, weaving in positive feedback and success stories from your clients can really highlight the satisfaction and results you deliver. When it comes to pricing and packages, make sure they stand out against what others are offering, perhaps through added services or special deals. Articulating these points clearly in your business plan will not only showcase what you bring to the table but also position you as the go-to therapist for potential clients.

What are some common mistakes to avoid when writing a massage therapy business plan?

When writing a massage therapy business plan, avoid these common mistakes :

• Lack of Clear Objectives : Ensure your business plan has specific, measurable, and realistic goals.
• Ignoring Competition : Failing to adequately analyze competitors can leave you unprepared for market realities.
• Overlooking Market Research : Not understanding your target market can lead to ineffective strategies.
• Underestimating Costs : Be realistic about your budget and financial needs to avoid financial strain.
• Vague Marketing Plans : Your marketing strategy should be detailed and tailored to your target audience.
• Ignoring Legal and Regulatory Requirements : Stay informed about necessary massage licenses and certifications , and local regulations.

How do I set realistic and achievable goals in my massage therapy business plan?

When crafting goals for your massage therapy business plan, first take a good look at where you currently stand – consider your skills, what resources you have, and how you fit into the market. Use the SMART method to shape your goals: be specific, make them measurable, achievable, relevant, and time-bound – like, say, aiming for a 20% increase in clients over the next six months. Also, keep an eye on the industry norms for growth and success to make sure your targets are in line with what’s achievable in your field. It’s important to set goals that are a stretch but still within your reach, so you don’t spread yourself too thin. And remember, staying flexible is key; be ready to tweak your goals based on the feedback you get from your clients and any changes in the market trends. This way, you’re setting yourself up for growth that’s not just ambitious but also sustainable.

In what ways can I tailor my business plan to appeal to potential investors or lenders?

To make your massage therapy business plan appealing to investors or lenders, focus on these key areas. First, ensure your financials are front and center – show your revenue expectations, how you plan to break even, and the different ways you’ll bring in money. It’s also crucial to demonstrate you’ve got a handle on the market – who your customers are and what they’re looking for. Highlight what makes your massage services stand out from the crowd. Address any potential risks head-on and explain your strategies to manage them, showing you’re prepared for different scenarios. Don’t forget to talk up your own skills and experience in massage therapy, as this builds confidence in your ability to succeed. And if it makes sense for your business, lay out a clear exit plan for investors, giving them an idea of the potential return they can expect on their investment.

What key metrics should I track in my massage therapy business plan for long-term success?

Key metrics to track in your massage therapy business plan for long-term success include:

• Client Retention Rates : Monitor how many clients return for repeat services.
• Revenue Growth : Track monthly and yearly revenue growth.
• Client Acquisition Cost : Calculate the cost of acquiring new clients through various marketing channels.
• Average Service Price : Monitor the average price per service and adjust according to market trends.
• Utilization Rates : Assess how effectively you’re utilizing your business capacity, such as therapy rooms and staff hours.
• Customer Satisfaction : Use feedback and reviews to gauge client satisfaction.

Tracking these metrics provides insights into your business’s health and areas for improvement.

As we reach the end of our guide on creating a successful massage business plan, let’s briefly revisit the key points. Your business plan should clearly outline your massage therapy services, market analysis, financial strategies, and marketing plans. It should reflect your vision for the practice, your understanding of the market, and how you plan to stand out in the massage therapy industry. Remember, the goal is to create a plan that is both realistic and adaptable to changing circumstances.

Consider this plan a living document, one that evolves as your business grows and market dynamics shift. Regularly revisiting and updating your business plan keeps your practice aligned with your goals and responsive to new opportunities.

Now is the perfect time to start drafting your plan. Use the insights and tips shared in this guide as your starting point. Remember, the journey of building a thriving massage therapy practice begins with a well-thought-out plan. Embrace the process, and watch as your vision for a successful massage therapy business comes to life.

Additional Resources

• Small Business Administration (SBA) : The SBA offers a wealth of resources for small business owners, including guidelines on writing a business plan, financial assistance programs, and local business workshops. While not specifically a massage organization , they provide specific tools and templates to help entrepreneurs effectively plan and operate their businesses.
• SCORE : A nonprofit association supported by the SBA, SCORE provides free, confidential business mentoring and training workshops to small business owners. They offer expertise in business planning and can be a great source for personalized advice and guidance.
• Bplans : This website offers a range of sample business plans for different industries, including health and wellness services. Bplans also provides helpful articles and tips on various aspects of business planning and management.
• Entrepreneurship.org : Powered by the Kauffman Foundation, this platform offers a plethora of information on starting and running a business, including key insights into market research, funding, business strategies, and more. Visit there website to learn more.
• American Massage Therapy Association (AMTA) : While not solely focused on business planning, AMTA massage provides industry-specific resources for massage therapists, including market research, trends, and networking opportunities that can be valuable for business planning.
• Massage Magazine Business Section : This magazine offers articles and tips specifically tailored for the massage therapy business, covering topics like marketing, client retention, and industry trends that can inform your business plan.
• Local Chamber of Commerce : Joining your local Chamber of Commerce can provide networking opportunities, local market insights, and additional resources helpful in developing and refining your business plan.

Each of these resources offers unique insights and tools that can be beneficial in creating a comprehensive business plan for a massage therapy practice.

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Massage Therapy Business Plan Template

If you want to start a massage therapy business or expand your current one, you need a business plan.

Over the past 20+ years, we have helped over 5,000 entrepreneurs and business owners create business plans to start and grow their massage therapy businesses.

Below are links to an example massage therapy business plan template :

Next Section: Executive Summary >

Massage Therapy Business Plan FAQs

What is the easiest way to complete my massage therapy business plan, what is a massage therapist business plan, why do you need a business plan for a massage therapy business, what are the sources of funding for massage therapy businesses.

MASSAGE THERAPY BUSINESS PLAN OUTLINE

• Massage Therapy Business Plan Home
• 1. Executive Summary
• 2. Company Overview
• 3. Industry Analysis
• 4. Customer Analysis
• 5. Competitive Analysis
• 6. Marketing Plan
• 7. Operations Plan
• 8. Management Team
• 9. Financial Plan
• 10. Appendix
• Massage Therapy Business Plan Summary

Start Your Massage Therapy Plan Here

Other Helpful Business Plan Articles & Templates

• Starting Guide
• Essential Oil Profiles
• Essential Oil Uses
• Facial Skin Care
• Body/Hair Care
• Essential Oil Healing
• Massage Benefits
• Massage Types
• Massage Business
• About Carol
• Contact Carol

As an Amazon Associate and affiliate with other programs, I may earn revenue from qualifying purchases through affiliate links. This does not affect the price you pay. Privacy Policy / Disclosures . This site is for educational purposes only.

How To Write a Massage Therapy Business Plan To Create a Thriving Practice

You want a successful massage practice. Your first step is to create a massage therapy business plan.

If you think business plans are tedious, look at your business plan as a living guide to get you from where you are to where you want to go. You can change your plan as your practice develops, but without a guide to building your business, you're more likely to become one of the many massage therapists who quit the profession in less than five years.

Massage Therapy Business Plan Sample

Here's a sample massage business plan template with suggested topics. Change or add to this template as needed to suit the type of massage practice your want. Links will take you to an article with more information on a topic.

Want immediate access to this article and much more information on building a massage business? Click here to get my ebook Massage Business and Marketing 101 .

Business Definition and Overview

What’s your massage experience and education? If you have experience, how will you use it to build your business? If you have no experience, what type of massage practice do you want? Also ask yourself:

• Who is your ideal client? (It’s OK to have more than one, but you cannot be everything to everybody.) For example, do you want to work with people in serious pain or with a serious illness or do you prefer generally healthy people?
• Will you accept insurance?
• Where do you want to work? Your own office? Mobile? Rent space from a chiropractor or other healthcare provider? A spa?

Positioning Statement How do you want people to see your massage practice? Do you offer massage therapy to relieve stress and promote well-being and health? Do you help people who have been in accidents return to pain-free functioning? Do you offer comforting massage to people with serious illness?

Services Offered What types of massage do you offer? Do you offer other services, such as spa treatments?

Philosophy What’s your approach to massage? Why are you in this profession and what’s important about it? How do you interact with clients?

What’s Your Unique Selling Proposition (USP)? What makes you different from other massage therapists? Differentiating your massage practice with a USP for massage makes it easier to market your services.

Purpose, Priorities, Goals

What do you want in your life and in your massage business? It’s a good idea to set both one-year goals and three- to five-year goals. You can always change them as your life changes, but it’s important to start by pointing yourself in a specific direction.

This sample is an excerpt from the one-year goals and priorities I set in one of my early massage therapy business plans:

1. I continue to set a strong foundation for my massage therapy career success and build a strong client base. I spend at least eight hours a week marketing my business.

2. I provide professional and superior massage therapy.

• I am fully present and provide the appropriate modalities for my clients’ needs.
• I keep appropriate records and review my client’s file before each session.
• My equipment is in excellent condition.

3. I continually improve my skills through reading and attending workshops.

4. I earn sufficient income to meet my wants and needs.

• I gross at least $xx from massage this year.
• I make and keep a budget.
• I review my finances on a monthly basis.

5. I maintain the highest standards of integrity, professionalism, ethics, and compassion.

• I have clear, written business policies.
• I use appropriate client forms and do an intake interview with each client, asking clear, open-ended questions without judgment.
• I only practice within my scope of knowledge, abilities, and the law.
• I maintain confidentiality.

6. I actively educate people about massage.

• I send a quarterly newsletter to my clients.
• I write articles for publication.

7. I take care of myself, including receiving frequent massage, eating healthy, and exercising regularly.

• I practice proper body mechanics.
• Every day I do at least one thing just for me. Massage therapist self care is vital to having a long massage career.
• I establish regular working hours and have at least one full day off per week.

8. I have an excellent marketing plan.

• I actively market my practice at least eight hours per week.
• I participate in cooperative marketing projects and develop strategic partnerships.
• I review/update my marketing plan monthly.
• I read books and articles on practice building.

9. My office systems are efficient.

• I ask for client feedback .
• I update Quicken and my tracking sheets at least weekly.
• I am part of an ongoing business support group.
• I set up procedures to ensure my personal safety .

Financial Considerations

For the financial section of your massage therapy business plan, look at your startup costs and how you will pay for them. Startup costs are likely to include:

• Initial rent
• Massage equipment such as a portable massage table , an electric massage table , or a portable massage chair
• Supplies such as massage table sheets , oils, and creams
• Office supplies
• Marketing, including building a massage website and business cards
• Massage liability insurance
• Phone/internet setup

What are your ongoing expenses? For example, rent, supplies and phone, marketing costs, continuing education, and licensing.

How much money do you need to bring in each month to live comfortably? Be realistic. Financial stress is one reason so many massage therapists quit. Make sure you budget for taxes, including self-employment tax.

If you have trouble dealing with money and numbers, get help from someone who understands the massage business.

Massage Marketing Plan

A detailed massage marketing plan is an essential part of your massage therapy business plan. Educate yourself about how to market massage, find what you are good at, and make it fun. Here are a few massage marketing tips to get you started:

• Decide on your target market (you can have more than one, but each gets a different marketing message). The biggest marketing mistake massage therapists make is lack of focus.
• Find out what your targeted market wants. Medical massage attracts different clients than spa massage. Pregnant women want something different in their massages than do professional athletes.
• Put together a marketing message to appeal to your target market. Think benefits, not features. A benefit is how you help relieve some of the discomfort of pregnancy or help injuries heal faster. A feature is your training, what technique you use, or how long you've been in practice.
• Go where your target market is. Athletes are at athletic events and read sports publications. Pregnant women are at childbirth classes and read parenting publications.
• Ask for the appointment.
• Ask for referrals.
• Be reliable. Always be on time. Return calls and respond to e-mails promptly.
• Learn about massage marketing techniques , and discover your marketing style so that you can choose what works for you.

Keep Your Plan Up-to-Date

Now that you have a massage therapy business plan, set aside time once every month or two to review it and assess where you are. Make changes as appropriate.

Treat your business like a client: Take the same approach to your business as you do to treating your clients and you’ll have a happy, healthy practice.

Here's a list of massage therapist business resources to help you run a successful massage practice:

Aromatherapy For Massage Therapists  is an online course from massage therapist and aromatherapist Andrea Butje of the Aromahead Institute.

How to Spoil Your Massage Client … Keys to Client Retention  at LMT Success Group.

Massage Naturals  is an online store where you can buy a variety of massage supplies.

Massage Nerd  – lots of information and resources.

Massage Today  is a digital magazine.

Sohnen-Moe Associates  – a variety of resources for massage therapists.

For massage therapists who want to learn more about spas and spa treatments, the following books are helpful:

• SPA: A Comprehensive Introduction
• Spa Bodywork: A Guide for Massage Therapists
• The Complete Spa Book for Massage Therapists

Industry • Best Practice

How to Create a Massage Therapy Business Plan + 3 Examples

Nov.17.2022

Here’s how to draft a business plan that will keep powering your massage business forward for years to come

You have the vision and the talent necessary to turn your ambition into a thriving enterprise. But if you don’t know how to write a business plan for massage therapy, you may be in danger of skipping the most important steps of starting your massage business . We know, we know; you didn’t get into this line of work to spend your time perusing spreadsheets and strategic statements. Thankfully, it may take less than you think to lay out a massage therapy business plan that will set your business up for success for years to come.

Why do I need a business plan for my massage therapy business?

You need a business plan for your massage business because it is the foundational document for your new enterprise. It shows others (and reminds yourself) how you’ll start and build your business today, next month, a year from now, and beyond. A massage therapy business plan will help you set goals for the milestones you wish to reach and make changes to best achieve those goals. And, in the most practical and financial of terms, if you want to convince investors to seed money into your business, they will expect nothing less than a spotless business plan.

6 steps for creating a massage therapy business plan

Now that you know why you need a massage therapist business plan, here’s a clear list of steps to follow to make your own, complete with real-world examples.

Step 1: Craft an appealing executive summary

Think of the executive summary as the grand opening to your business plan. It’s the first impression you make on a reader, which means you should highlight the most engaging parts of your business. Let people know what you intend to accomplish, both fiscally and in the context of the local community. Explain why you’re excited and don’t be afraid to go big in your vision.

The way Elements Massage uses its About Us page to let potential customers understand its unique vision is one great massage therapy business plan example to follow. The franchise emphasizes the quality of massages it offers, backed up by the four pillars of the “Elements Way” that inform its every service. You feel like you know exactly what drives this business even before you step through its doors.

Step 2: Define your day-to-day

You know you want to start a massage therapy business, but what will your daily work look like? Will your business be part of a day spa, offering a range of additional experiences like facial treatments and saunas? Will it be a mobile business where you bring your materials to clients’ homes or offices, meeting customers where it’s most convenient for them?

Answering these questions early will help both you and potential investors determine what kind of funding you may need to create a feasible business. For instance, it costs a lot more to open a brick-and-mortar location staffed by fellow massage therapists than to do business out of your trunk.

Step 3: Identify your clientele 

What kind of customer are you trying to serve with your massage therapy business? Here are some specific questions to ask while envisioning your ideal clientele.

How old are they?

What do they do for a living?

Where do they live?

What’s their annual income?

What life stage are they in?

Once you start identifying these specific elements, you can create a customer persona. This will be an essential tool to return to throughout your process as you consider how best to meet the needs of the people interested in your services.

Keep in mind that your ideal customer may change as your business develops, and the conditions around them may evolve, too. Take note of the way Massage Envy created campaigns that targeted previous customers who stopped receiving massage therapy during the pandemic , showcasing why it might be time to get a massage again. By identifying its clients, Massage Envy always knows who to get the message out to. 

Step 4: Carve out your niche

Massage is a broad umbrella. Specialists can perform Swedish massage, deep tissue massage, hot stone massage, shiatsu massage, and many more types of service. What kind of experiences will your particular business specialize in, and what kind of clientele will be more inclined to use them?

Go back to your customer persona here and see how that shapes who your planned services will cater to versus the type of clients you most want to have. This is also a good time to begin considering how you will handle booking for your appointments . It’s the first point of interaction many clients have with your brand, so you want to make sure it’s one that leaves them excited to come in and continue the relationship, rather than exhausted and glad this part of the process is done.

Step 5: Pick the perfect location

If you’re planning to go the brick-and-mortar route, your choice of location is paramount. Return once more to your customer persona: What kind of storefront, and what kind of area, will serve best for attracting your ideal client? A trendy downtown location will mean high foot traffic and plenty of opportunities for drop-ins, but that won’t do you much good if most of your services require scheduling in advance.

If you’re planning to operate in clients’ homes and offices instead, determine how broad of an area you’ll serve. You can only go so far for a client before it no longer makes business sense, but reaching out to massage business contacts in nearby areas could help you set up a mutual beneficial referral arrangement. Whether brick-and-mortar or mobile, be sure to research your competition in the area before setting up shop.

Step 6: Get cozy with a spreadsheet 

OK. We can’t put off talking about it any longer. Your massage therapist business plan also needs a detailed accounting of your finances. You might need to take out loans, apply for grants, or even tap into savings to get a business off the ground before investors will bite, and that’s OK — as long as you plan for it ahead of time. Success isn’t guaranteed overnight, so it's important to plot out best and worst case scenarios for at least a few years in advance, based on ranges for your potential income as well as rent, utilities, and other ongoing expenses.

Turning to another brand name in the space, MassageLuXe’s financial reporting reveals detailed information for new franchisees and their upfront investment . The report breaks down the low and high end of expected expenses across categories, which is helpful for arriving at estimates for your own business even if it won’t be part of a franchise.

It’s never too early to start planning how to make your business even bigger and better. Get your free copy of The Ultimate Growth Playbook for Beauty Businesses today.

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Massage Therapy Business Plan

Creating a massage therapy business plan? Download Carepatron's free PDF to guide you through the process and help you create a successful massage therapy business plan.

By Wynona Jugueta on Jul 15, 2024.

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What is a business plan?

A business plan is a foundational document that outlines the goals, strategies, and operational details of a business. It is a roadmap for entrepreneurs, guiding them through the process of starting, managing, and growing their ventures. Whether you're launching a new practice, expanding an existing clinic, or seeking financing, a well-crafted business plan is essential for success.

At its core, a business plan provides an overview of your business idea and how you plan to execute it. It includes sections covering market analysis, target demographics, competitive landscape, pricing strategies, marketing plans, and financial forecasts. By articulating your vision and strategy in a structured format, you can communicate your massage therapy business concept effectively.

Massage Therapy Business Plan Template

Massage therapy business plan example.

Main components of business plans

A well-structured business plan comprises several key components, each playing a crucial role in defining and guiding the trajectory of the business. Let's explore these components in detail:

Executive summary

The executive summary is a concise overview of the entire business plan. It highlights the key elements of the plan, including the business concept, target audience, competitive advantage, and financial projections.

Business model

The business model outlines how your business intends to generate revenue and create customer value. It describes your products or services, your target market, pricing strategy, distribution channels, and revenue streams.

Market analysis

The market analysis section thoroughly examines the massage therapy landscape, target audience demographics, and competitive dynamics. It involves conducting thorough research to identify market trends, customer needs, and competitors' strengths and weaknesses.

Marketing strategy

Marketing strategies outline how you'll attract and retain customers, promote your massage therapy services, and differentiate your brand in the marketplace. It includes a detailed description of your target audience, messaging strategy, distribution channels, and promotional tactics.

Financial plan

The financial plan outlines the financial projections and requirements for your business. It includes revenue forecasts, expense budgets, cash flow projections, and funding requirements.

Why should massage therapists have a business plan?

Creating a business plan is essential for massage therapists who aspire to build successful and sustainable businesses. Let's explore the reasons why having a business plan is crucial:

Clarifies business goals and objectives

A massage business plan provides massage therapists with a clear roadmap for achieving their goals and objectives. Whether you specialize in Swedish massage, deep tissue massage, or hot stone massage, having a defined plan helps align your efforts with your long-term vision for your massage business.

Guides strategic decision-making

In the competitive landscape of the massage therapy industry, strategic decision-making is crucial for success. A well-crafted business plan helps a licensed massage therapist make informed decisions about pricing strategies, marketing initiatives, and service offerings. Through market research and analyzing industry trends, therapists can identify opportunities for growth and position their businesses for success in the market.

Attracts investors and lenders

For health professionals, specifically in the massage industry, seeking financing to start or expand their businesses, a solid business plan is essential for attracting investors and lenders. Investors and lenders want to see a clear and comprehensive plan that demonstrates the business's viability and potential return on investment.

Enhances operational efficiency

Your own business plan outlining operational processes and workflows helps massage therapists streamline their operations and improve efficiency. From scheduling appointments, managing inventory, tracking financial performance, and monitoring client satisfaction, a well-defined plan ensures that therapists have the systems and procedures to run their businesses smoothly and effectively.

How to create a Massage Therapist Business Plan

Crafting a comprehensive business plan for your successful massage therapy business is crucial. Below are some steps to create a solid plan:

1. Conduct market research

Begin by researching massage therapy businesses and industry and your target audience. Identify trends, demographics, and competitors in your area. Resources like the American Massage Therapy Association (AMTA) can provide valuable insights into industry standards and best practices.

2. Define your unique value proposition

Determine what sets your massage therapy services apart from the competition. Define your unique value proposition, highlighting the benefits clients will receive from choosing your services over others. Whether it's specialized techniques, personalized care, or convenient location, clearly communicate what makes your new massage business stand out.

3. Outline your services and pricing

Detail the types of massage therapy services you'll offer and establish pricing structures for each. Consider factors such as session duration, specializations (e.g., deep tissue massage, sports massage), and package deals. Ensure that your pricing reflects the value of your services while remaining competitive in the market.

4. Develop a marketing plan

Create a comprehensive marketing plan to promote your mobile massage business plan and attract clients. Determine your target audience, channels (e.g., website, social media, local advertising), and messaging strategies. Leverage digital marketing techniques such as search engine optimization (SEO) and social media marketing to reach potential clients effectively.

5. Set financial goals and projections

Establish financial goals for your massage therapy business, including revenue targets, expenses, and profit margins. Develop financial projections based on your market research and pricing strategies. Consider factors such as startup costs, ongoing expenses (e.g., rent, supplies), and potential revenue growth over time.

6. Create an operational plan

Outline the operational aspects of your massage therapy business, including staffing, scheduling, and customer service. Define roles and responsibilities for yourself and any employees or contractors. Develop processes for managing appointments, handling payments, and maintaining client records to ensure smooth operations.

7. Assess risks and contingencies

Identify potential risks and challenges impacting your own massage therapy business, such as regulatory requirements, economic downturns, or unexpected events (e.g., pandemic). Develop contingency plans to mitigate these risks and ensure business continuity. Consider insurance coverage, emergency funds, and alternative revenue streams.

8. Review and refine your plan regularly

Regularly review and update your massage therapist business to reflect market, industry, or business circumstances changes. Monitor key performance indicators (KPIs) such as client retention rates, revenue growth, and customer satisfaction to track progress toward your goals. Stay adaptable and open to refining your strategies to maintain a successful massage business.

Tips and common mistakes

Navigating the process of creating a massage therapy business plan can be challenging. Here are some valuable tips to help you along the way, along with common mistakes to avoid:

1. Set SMART goals

Common mistake : Failing to set specific and measurable goals can lead to ambiguity and lack of direction in your business plan. Avoid vague objectives and strive for clarity and specificity in your goal-setting process.

Tip : When defining your business goals, use the SMART criteria: Specific, Measurable, Achievable, Relevant, and Time-bound. This ensures your goals are well-defined and actionable, setting the stage for success.

2. Conduct thorough market research

Common mistake : Neglecting market research can result in a lack of understanding of your target audience and the competitive landscape. This may lead to misguided strategies and ineffective business decisions.

Tip : Take the time to conduct comprehensive market research to understand the needs and preferences of your target market. Identify trends, competition, and opportunities to effectively position your massage therapy business.

3. Focus on differentiation

Common mistake : Failing to differentiate your massage therapy business can result in being perceived as a commodity, leading to price competition and difficulty building a loyal client base. Avoid generic messaging and emphasize what sets you apart from others in the industry.

Tip : Clearly articulate your unique value proposition and how your massage therapy services stand out. Highlight factors such as specialized techniques, exceptional customer service, or convenient location to attract clients and differentiate your business.

Develop a realistic financial plan

Common mistake : Overestimating revenue projections or underestimating expenses can lead to financial instability and challenges in sustaining your business in the long run. Be conservative in your financial planning and seek professional guidance if needed.

Tip : Develop a realistic financial plan that accounts for startup costs, operational expenses, and revenue projections. Consider factors such as pricing strategies, cash flow management, and contingency planning to ensure the financial health of your massage therapy business.

Regularly review and update your plan

Common mistake : Failing to review and update your business plan can result in outdated strategies and missed growth opportunities. Keep your plan relevant and responsive to changes in the external environment to maintain a competitive edge in the market.

Tip : Treat your massage therapy business plan as a dynamic, evolving document. Regularly review and update your plan to reflect changes in the market, industry trends, and business circumstances.

Commonly asked questions

A massage therapy business plan should typically be concise and focused, ranging from 5 to 20 pages. It should cover essential aspects such as market analysis, marketing strategies, financial projections, and operational plans.

Massage therapy business plans should be reviewed and updated annually or as needed in response to significant changes in the market, industry trends, or business circumstances. Regular updates ensure that the plan remains relevant and aligned with the evolving needs and goals of the business.

Creating a business plan on Carepatron is easy and intuitive. We have an online business plan template for practitioners to create their business plans. Carepatron's user-friendly interface and customizable templates make creating a professional business plan tailored to your massage therapy practice simple.

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Business Plan Template for Massage Therapy Business

• Great for beginners
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Starting a massage therapy business can be an exciting and rewarding journey. But before you dive in, it's crucial to have a solid plan in place. That's where ClickUp's Business Plan Template for Massage Therapy Business comes in handy!

Our template is designed to help massage therapy business owners and entrepreneurs outline their goals, strategies, financial projections, and marketing plans. With this template, you can:

• Lay a solid foundation for your business and ensure long-term success
• Attract potential investors or secure loans with a comprehensive and well-structured business plan
• Streamline your planning process and save time by using a ready-made template

Whether you're just starting out or looking to expand your existing massage therapy business, our Business Plan Template will guide you every step of the way. Get started today and turn your massage therapy dreams into a reality!

Business Plan Template for Massage Therapy Business Benefits

A Business Plan Template for a Massage Therapy Business can provide numerous benefits to entrepreneurs and business owners in the massage therapy industry, including:

• Clearly defining business goals, strategies, and objectives
• Helping attract potential investors or secure loans by demonstrating a well-thought-out business plan
• Outlining financial projections and budgeting to ensure profitability and sustainability
• Identifying target markets and developing effective marketing strategies to reach and attract clients
• Providing a roadmap for growth and expansion, including adding new services or hiring additional therapists
• Helping with decision-making and prioritizing tasks to stay organized and focused on business objectives.

Main Elements of Massage Therapy Business Business Plan Template

ClickUp's Business Plan Template for Massage Therapy Business is designed to help you create a comprehensive and well-structured business plan for your massage therapy business.

Here are the main elements of this template:

• Custom Statuses: Keep track of the progress of each section of your business plan with statuses like Complete, In Progress, Needs Revision, and To Do.
• Custom Fields: Use custom fields such as Reference, Approved, and Section to add important information and keep your business plan organized.
• Custom Views: Access different views like Topics, Status, Timeline, Business Plan, and Getting Started Guide to easily navigate through your business plan and focus on specific areas.
• Timeline View: Visualize your business plan's timeline to ensure all tasks and milestones are properly scheduled and aligned.
• Getting Started Guide: Utilize the Getting Started Guide view to get a step-by-step walkthrough on how to effectively use the template and create a successful massage therapy business plan.

With ClickUp's Business Plan Template for Massage Therapy Business, you can confidently outline your goals, strategies, financial projections, and marketing plans to build a strong foundation for your business.

How To Use Business Plan Template for Massage Therapy Business

If you're starting a massage therapy business and need a business plan, follow these steps to make the most of the Business Plan Template in ClickUp:

1. Define your vision and mission

Begin by clarifying your vision for your massage therapy business. What do you want to achieve, and what values will guide your practice? Next, define your mission statement, which should encapsulate the purpose and goals of your business.

Use a Doc in ClickUp to outline your vision and mission statement for your massage therapy business.

2. Research your target market

To create a successful business plan, you need to understand your target market. Research the local area to identify your ideal clients, their demographics, and their needs. This will help you tailor your services and marketing efforts to attract and retain customers.

Use the Table view in ClickUp to analyze and organize your research on the target market.

3. Outline your services and pricing

Clearly define the services you will offer as a massage therapist. Consider the types of massages you specialize in, any additional therapies or techniques you provide, and the pricing structure for each service. It's important to strike a balance between competitive pricing and profitability.

Create custom fields in ClickUp to track and organize your services and pricing information.

4. Develop a marketing strategy

A strong marketing strategy is essential for attracting clients to your massage therapy business. Determine the most effective channels for reaching your target market, such as online advertising, social media, or local networking. Outline your marketing tactics and budget to ensure a cohesive and consistent approach.

Use tasks in ClickUp to create a marketing plan and assign responsibilities for each marketing tactic.

5. Set financial goals and projections

Financial planning is a critical component of any business plan. Determine your revenue goals and create financial projections for the first few years of your massage therapy business. Consider factors such as operating expenses, equipment costs, and anticipated client volume to develop a realistic financial forecast.

Use custom fields in ClickUp to track and analyze your financial goals and projections.

6. Monitor progress and make adjustments

Once your business plan is complete, it's important to regularly monitor your progress and make adjustments as needed. Track key performance indicators (KPIs) such as client retention rate, revenue, and marketing ROI. This will allow you to identify areas for improvement and make informed decisions to grow your business.

Use Dashboards in ClickUp to visualize and track your key performance indicators and make data-driven decisions.

By following these steps and utilizing ClickUp's Business Plan Template, you'll be well on your way to creating a comprehensive and effective business plan for your massage therapy business.

Get Started with ClickUp’s Business Plan Template for Massage Therapy Business

Massage therapy business owners or entrepreneurs looking to start a massage therapy business can use the ClickUp Business Plan Template to create a comprehensive and professional business plan.

First, hit “Add Template” to sign up for ClickUp and add the template to your Workspace. Make sure you designate which Space or location in your Workspace you’d like this template applied.

Next, invite relevant members or guests to your Workspace to start collaborating.

Now you can take advantage of the full potential of this template to create a solid business plan:

• Use the Topics View to outline the main sections of your business plan, such as Executive Summary, Market Analysis, Financial Projections, and Marketing Strategy.
• The Status View will help you track the progress of each section, with statuses like Complete, In Progress, Needs Revision, and To Do.
• Utilize the Timeline View to set deadlines and milestones for each section of your business plan, ensuring that you stay on track.
• The Business Plan View provides a comprehensive overview of your entire plan, allowing you to see the big picture and make necessary adjustments.
• Use the Getting Started Guide View to access helpful resources and tips on how to create an effective business plan.
• Customize the Reference custom field to include links or documents that provide additional information or references.
• The Approved custom field allows you to mark sections or tasks that have been approved by stakeholders or investors.
• The Section custom field helps you categorize and organize different sections of your business plan for easy navigation and reference.
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How To Write A Business Plan For Massage Therapy In 2024?

Whether you want to expand or start massage therapy pratice , a detailed massage therapy business plan is essential. Before you own massage therapy business you should be aware of it’s revenue and costs.

What You Will Learn

We'll go through what you need to do to create a business plan, useful tips and a free massage business plan template.

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What is a massage therapy business plan, why does your massage therapy need a business plan, how to write a massage therapy business plan, key elements of a good massage therapy business plan, massage therapy business plan sample free.

A business plan is a document that describes the financial, administrative and marketing aspects of running a massage therapy businesses. It includes things like financing and start-up costs, market research and competitive strategies to grow your business.

In addition to a description of your business and a clear plan of how you will market and develop your products and services, and a description of your target market, you will also want to include a summary of the plan itself (more on this later).

You should also include a plan for supporting your technicians and massage therapists, including massage therapists needs and any training or support they will receive.

Market research is essential whether you are developing a business plan for medical massage therapy or setting up a luxury massage therapy. In addition to the mission and vision, the business plan should include clear business objectives, a sample budget and information on current trends in the industry.

You can review the plan regularly, make changes as necessary and use it as a guide to help you manage your massage therapy, make informed business decisions and ensure you achieve your success goals.

Your management team can use the plan to help you forecast future sales and profitability, adjust massage therapistsing or advertising strategies, and review financial projections at a glance.

Let's face it, every owner or manager needs a business plan - and it's not just limited to the massage therapy industry.

This plan is a living, breathing document that will help you make financial projections and decisions that will affect your customers and massage therapists - it's as important as your massage therapy's techniques.

Whether you need help raising loans, attracting investors, deciding which massage therapy services or products to promote, or even how to reach out to a new potential clientele, a solid financial plan and strategic vision will make everything much easier.

A sound business plan is not only the key to ensuring success to, it is also a blueprint for the future of your massage therapy. A vision and mission statement can help you brainstorm and hold team meetings, and can even form the basis for designing your massage therapy's rewards structure and loyalty program.

It's a way to make sure you stay on top of your game and meet the changing needs of your customers.

If you're wondering how to write a business plan for your massage therapy, you're not alone - these documents are actually as unique as the massage therapy's owners, customers and massage therapists. Much depends on the size and location of your business, but there are some common elements.

They always include an executive summary (overview), outlining the target market and services. They also include information such as projected sales and break-even points (sales and marketing plan), expected massage therapy fees and an overall financial plan.

For new massage therapy, all start-up costs should be included and an explanation of how financing will be obtained. If you are operating an existing luxury massage therapy, the contents of the business plan should include some financial highlights, such as whether you are achieving your goals and what your future objectives are.

Let's now look at all this in more detail.

How Do You Start a Massage Therapy Business Plan?

Whether you're dealing with potential investors or just planning your next round of equipment purchases and technician training, your massage therapy business plan will be useful.

It will give you a clear picture of your business finances and structure, keep you focused on your long-term goals and allow you to keep your mission in mind when considering decisions.

Gather Information

Research other massage therapy and businesses in the area, research the services you need to offer e.g. hot stone massage, deep tissue massage or other therapeutic massage , and decide on a target market (or how you can expand into new markets).

Know Your Limits

Sit down and make a list of issues that could affect your business in terms of cash flow, start-up costs, or time and training. Make sure you include them in your budget and financial plan.

Set Clear, Measurable Goals

Start by analysing the market to find out what the break-even point is for each service, and set targets based on these profits and costs.

Expert tip: massage therapy software can help you track your team's performance, offer online booking with digital SOAP forms and more.

Find Your Niche

What makes your massage therapy stand out, especially among all the other businesses? If you can offer unique selling points that appeal to specific customers (such as traditional swedish massage, sports massage), create a marketing plan to reach those customers.

Save Time With Free Templates

There are many examples of massage therapy business plans and free templates available online, and there are advantages to using them. Simply adapting existing business plan templates rather than creating a completely new business plan from scratch can save a lot of time (and stress).

Consult an Expert

This applies to the business plan of a large massage therapy business as well as a sing massage therapist. The more professional everything looks, the better.

Hiring a consultant to review the draft plan, the financial aspects and even help with the concept and marketing plan can go a long way, especially if you plan to use it to raise finance and attract potential investors.

This is where you make your first impression to potential investors and others who will help manage or run the massage therapy. Make sure it includes your massage therapy business name , logo and contact details.

Every business plan should be organized, and a table of contents helps. Clearly divide everything into sections to make it easier to find information.

Executive Summary

First impressions are crucial, especially if you are trying to get funding. A clear and concise summary is very useful. Remember to include.

Massage Therapy Mission Statement

This should set out your business objectives and plans to achieve them. Stating where you want your massage therapy to be in the future, even years from now.

Business Concept

Outline your massage therapy concept - for example, medical massage therapy focusing on specialized and licensed massage therapist experience. Briefly describe what you are planning.

Key success factors (what do you need to make your massage therapy work?).

Business Description

• Briefly describes your business and services. Be sure to include details of your location
• The massages you currently offer (and any new massages you would like to offer your clients).
• Staffing information (e.g. number of technicians and support massage therapists).
• A breakdown of your market research and competitors (including how you differ from these massage therapy or companies).

Target Customer

Explain who your target customers are and why. Take into account.

• Which demographic groups does each service appeal to?
• Do these people live, study or work nearby?
• Why you have chosen them (massage businesses often base future decisions such as massage therapist training, product sales, equipment and décor on their clientele).
• What the average customer wants/needs (and how you can help them).
• How are you different from other massage therapists in the area?

When developing your plan, consider a SWOT analysis (strengths, weaknesses, opportunities and threats) to better understand all of this.

Competitive Analysis

Know the market you plan to enter and how you can succeed in it.

• Who are your competitors?
• Where are their massage therapy located? Are they nearby?
• What facilities do you have in common?
• How do you differ from each other?
• How do your costs and prices compare?
• Do you compete for the same clientele?
• How do you attract new customers and keep them coming back?

Management Plan

A business plan for a massage therapy explains exactly how everything works, including:

• The management structure (this may be simpler if it is a small massage therapy, or more complex if it is a large chain with several locations).
• Massage Therapy Business strategy (including key objectives, targets to be achieved and projections of future success and how you will achieve them).
• Massage therapists needs (how many people you need and what their roles are).

Products and Services

This information will help potential investors understand your massage therapy's sales and revenues, as well as projected costs and profit margins. Be sure to include the following information.

• Massage therapy services offered e.g. relaxation massage, hot stone massage, sports massage etc.
• Any products you use for clients during the treatment
• Your retail products all the services you offer

It is a good idea to break down the prices of each product listed here, along with their costs and profit margins (if you are an existing massage therapy, you can also include information on customer demand for each product).

Marketing Plan

How do you plan to reach new customers and expand your customer base? What is your advertising plan with costs? This may be a rough outline, but make sure you have done your background research and have a solid plan.

• Your massage therapy marketing plan (how you plan to reach new customers).
• Any sales and promotional plans (how you plan to drive sales and retain and reward customers).
• Your advertising strategy (this can include low-cost and free methods, such as newsletters or social media, as well as paid advertising for your massage therapy).
• Defining the brand and its image (and reputation if it is an existing massage therapy or chain).

This applies to the massages you offer and the products you sell, including.

• How you intend to introduce and market these products
• Why these services/products will benefit and attract customers.
• Sales targets and target values
• Your expected income from massage therapy services and retail sales
• Cost estimates and financial plans for massage therapists training or equipment purchases

Financial Plan

This explains the initial costs of your massage therapy and plans for turning a profit as soon as possible or the costs and financing of any expansion/improvements and projected profits. Be sure to include:

• Financial statements (in particular the profit and loss account).
• Assumptions (projected costs and resources needed to cover them).
• Projected profits and losses and profitability margins.
• The massage therapy's balance sheet (also known as the "book value", which reflects the true value of the current business).
• A breakdown of all liabilities, including loans and debts.

This information should be reviewed by an expert before the final plan is drawn up. He or she can check for any discrepancies and give useful advice.

Do not miss our post on massage franchise .

Operational Plan

This plan describes how your massage therapy will operate and includes.

• The head office (if you have several massage therapy, where the head office is located).
• A breakdown of the management structure

Additional Information

Please include here any additional information that you think is important to potential investors or management. For example.

• Other documents
• Policies and statements

If you need to refer to them in the main body of the plan, you can attach these documents as annexes at the end of the plan.

We know that developing a business plan for your massage therapy can take a lot of time, and hiring an expert to write the entire plan can be expensive. We have tried to help you by creating a free massage therapy example.

Your massage therapy free template will look like this.

Creating a business plan for your massage therapy doesn't have to be stressful. With proper planning, it can be a rewarding process that helps you set new goals and decide on the best strategy to achieve them.

How to write a great business plan https://ieeexplore.ieee.org/iel3/46/14446/00660335.pdf

What do investors look for in a business plan? A comparison of the investment criteria of bankers, venture capitalists and business angels https://journals.sagepub.com/doi/abs/10.1177/0266242604042377

Anatomy of a Business Plan: A Step-by-step Guide to Building the Business and Securing Your Company's Future https://books.google.com/books?hl=en&lr=&id

About the author Bartek Kulasza

Bartek Kulasza creates informative content that focuses on efficient business management. He covers salon software, marketing and sales, budgeting and reporting, salon design and equipment, inventory management, growing customer base, helping businesses optimize operations, enhancing customer experience, and increasing profitability.

• Business Plan For Massage Therapy

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Ultimate Guide to Massage Therapy Business Plan Examples

Massage therapy business plan examples provide templates and insights for launching a successful practice. They illustrate financial projections, marketing strategies, and operational procedures.

Crafting a business plan is a crucial step for massage therapists aspiring to start or grow their own practice. A well-designed plan not only outlines the roadmap to professional success but also helps to secure financing and attract investors. It should encompass a detailed analysis of the market, identify target customer demographics, establish achievable goals, and detail the services offered.

In a competitive wellness market, having a comprehensive and strategic business plan can differentiate your massage therapy business, setting a foundation for sustainable growth and profitability. A compelling business plan also demonstrates your commitment to professionalism and organizational skills, both of which are appreciated by clients and partners alike.

Introduction To Massage Therapy Business

Picture a peaceful oasis where stress fades away, and wellbeing emerges. Welcome to the world of massage therapy businesses. These sanctuaries of health provide services that are more in demand now than ever before. They blend ancient practices with modern science to promote relaxation, healing, and balance.

Rising Popularity Of Massage Services

Massage therapy has gained remarkable traction over the years. People from all walks of life seek out these services. Stress relief, muscle recovery, and mental wellness are the key drivers. The hustle of daily life demands respite, and massage therapy stands as a go-to solution .

• Increased awareness about self-care
• Growing recommendations from health professionals
• A surge in wellness industry trends

Scope Of The Massage Industry

The massage industry has blossomed into a diverse field. The techniques range from Swedish and deep tissue to specialized therapies. Each targets unique needs, preferences, and client bases.

The space in the market is substantial. Entrepreneurs can find success with a well-crafted business plan. Read on to discover examples that pave the way to a thriving massage therapy venture.

Key Components Of A Successful Business Plan

Crafting a business plan is just like drawing a map for success. It does more than showing you the way. It helps everyone understand the journey ahead. So, for massage therapists dreaming big, here’s how to nail those key parts of your plan.

Executive Summary Essentials

The Executive Summary is the front door to your massage therapy business plan. It’s where first impressions are made. It gives a snapshot about what’s inside. Think of it like a highlight reel. It should cover the most important things. Make sure to include:

• Your business name and where it calls home
• What services you offer , from Swedish to Shiatsu
• The mission statement that fuels your practice
• Key financial details , like startup costs and forecasts
• A glimpse at why your business will shine

Company Description And Objectives

Your company description is the story of your business. It’s where dreams get detailed. It sets the stage. Include points like:

Objectives turn your dreams into targets. Deadlines and details make them real. Think of them as stepping stones across a river. They’re your way to success. Be specific with dates and numbers. Your future self will thank you.

Conducting Market Analysis

Conducting Market Analysis is a critical step in creating a comprehensive massage therapy business plan. This process sheds light on who will likely seek your services, the existing competition, and the potential demand within the local area. Benefiting from an analysis allows for a data-driven approach to carve your niche in the wellness industry.

Target Audience Identification

Identifying your target audience is the foundation of your business’s success. Knowing who needs your services shapes your marketing strategy and service offerings.

• Demographic analysis : Age, gender, income level
• Psychographic profiling : Lifestyle, values, interests
• Geographic targeting : Local neighborhoods, accessibility

Competition And Demand Assessment

Evaluating your competitors and understanding market demand are essential for positioning your massage therapy business for growth.

Utilizing tools such as online surveys and industry reports can help map out the needs and preferences of your potential clients.

Services And Treatments Offered

Your massage therapy business offers a sanctuary for clients seeking relaxation and rejuvenation. Unique, tailored services give your clients exactly what their bodies need.

Variety Of Massage Techniques

Each client is unique , and so should be their treatment. Our menu includes:

• Swedish Massage: A classic for stress relief.
• Deep Tissue: Targets deep muscle layers.
• Sports Massage: Ideal for athletes.
• Reflexology : Focuses on pressure points.
• Aromatherapy: Combines touch and scent.
• Hot Stone Therapy: Warms and loosens tight muscles.
• Prenatal Massage: Safe for mothers-to-be.

Trained professionals customize techniques for each individual.

Special Packages And Memberships

Our special offers keep clients coming back. Consider:

Members gain exclusive perks and savings . Tailored packages create memorable experiences.

Marketing And Sales Strategies

For your massage therapy business to thrive, robust marketing and sales strategies are vital. These strategies define how you connect with potential clients. They also set your services apart in a competitive market. We’ll look at successful approaches, focusing on branding, online presence, and pricing models.

Branding And Online Presence

Branding breathes life into your massage therapy business. It communicates your unique story. Make sure your logo, tagline, and overall design reflect your business values. Consistency is key across all platforms.

Digital real estate matters. A user-friendly website is a must.

• Keep your layout clean and easy to navigate.
• Display services clearly.
• Use a booking system for appointments.

Social media boosts your visibility. Platforms like Facebook and Instagram let you showcase your services through posts and stories.

Pricing Models And Promotions

Your pricing strategy can make or break your massage business. Keep prices competitive but do not undervalue your services.

Offer a range of pricing options . Includes:

• Single sessions
• Package deals
• Membership programs

Introduce promotions to attract new clients and reward loyal ones. Early bird specials, referral discounts, and seasonal packages are great incentives.

Remember to clearly display all pricing and promotions . Do this on your website and in your marketing materials. This maintains transparency with your clients.

Financial Projections And Considerations

Embarking on your massage therapy business requires not only an understanding of the trade but also a clear financial strategy. Crafting a thorough business plan includes detailed financial projections and considerations. This ensures sustainability and growth for your future enterprise. Let’s break down the essential financial components.

Start-up Costs Breakdown

Knowing the initial investment for your massage therapy start-up is crucial. It sets the stage for all future financial decisions. Begin with an extensive overview of one-time and ongoing costs:

• Lease deposits for your therapy space
• Equipment purchases , including massage tables and chairs
• Costs for initial inventory like oils and towels
• License and permit fees , a must-have for legal operations
• Marketing and branding expenses to attract your first clients
• Software setup for appointments and billing

Revenue Streams And Forecasting

With the start-up costs outlined, focus shifts to the incoming funds. A robust business plan identifies all possible revenue sources:

Mapping out these streams aids in anticipating what you’ll earn. It’s also helpful to perform break-even analysis . This pinpoints when your business starts profiting. An accurate forecast includes market research and conservative estimates.

Operations Plan And Logistics

Welcome to the heart of your massage therapy business plan—operations and logistics. No business thrives without a well-oiled operational system. Here, we outline the essentials for your massage therapy center to run smoothly and efficiently. A detailed operations plan contributes to streamlined services and satisfied customers. Let’s dive into what it takes to create an exceptional therapeutic space.

Location And Facility Layout

Finding the perfect spot for a massage therapy business requires consideration. Clients seek convenience and tranquility. Thus, a location that’s easily accessible yet peaceful is key. Once identified, the layout of the facility must align with client comfort and operational efficiency.

A well-designed layout includes:

• Reception: Welcoming and organized.
• Waiting area: Comfortable seating and calming ambiance.
• Treatment rooms: Private, sound-proof, and well-equipped.
• Storage: Ample space for supplies and linen.
• Staff area: Functional for breaks and administrative tasks.

Supplies, Equipment, And Staff Requirements

Supplies and equipment are the backbone of any massage therapy business. Staffing is equally critical. Ensuring you have the right tools and team sets the foundation for success.

Selecting quality supplies and reliable equipment is vital. Recruit skilled and passionate staff to offer outstanding services. This combination creates a memorable experience for clients. Bolster your business’s reputation for repeat visits and referrals. Thus, a thoughtfully curated operations plan is imperative.

Regulatory Compliance And Legalities

Stepping into the world of massage therapy means navigating a maze of rules. These are set to protect clients and therapists alike. Let’s discuss the must-knows to keep your business above board.

Licensing Requirements

To start a massage therapy business, a valid license is key. It proves your expertise. Here’s what you need:

• Complete a state-approved massage therapy course.
• Pass a recognized exam, like the MBLEx.
• Apply for a state license and pay the fee.

Remember, requirements might change based on location. Check your state’s website for the latest info.

Insurance And Risk Management

Insurance is your safety net. It saves you from unexpected costs due to accidents or lawsuits.

Insurance specifics vary , so consult an agent. They’ll guide you to the right coverage for your business.

Finishing Touches On Your Business Plan

Dotting the i’s and crossing the t’s in your massage therapy business plan marks the beginning of an exciting journey. Your business blueprint is nearly ready, and it’s time to add the last bits of polish. These elements provide clarity, appeal, and thoroughness to the plan. Let’s explore the final essentials to wrap up your comprehensive guide.

Appendices And Supporting Documents

The Appendices serve as the backbone of your business plan’s claims. This section houses vital supporting details. These documents are like a treasure chest, filled with resources that substantiate your business narrative. Ensure you include:

• Resumes of key staff.
• Licenses and certifications for added trust.
• Product images or brochures for visual appeal.
• Legal documents, which are the pillars of your business’s foundation.
• Financial projections in easy-to-read tables, showing projected success.

Continuous Review And Adaptation

A business plan for massage therapy is a living document. It grows and changes with your business. Review it regularly and tweak as needed. This cycle ensures:

• Your strategies remain fresh and relevant .
• You stay ahead of industry trends and changes .
• Future decisions are data-informed .

Don’t cast your plan in stone. Keep it flexible, dynamic, and evolving. After all, a thriving business is one that adapts swiftly. Use these sections to transform your business plan from good to great.

Frequently Asked Questions

How do i write a business plan for a massage business.

Begin by summarizing your massage business concept. Identify your target market and detailed services offered. Outline your marketing strategies, operational procedures, and financial projections. Include a management team bio and analyze your competition. Conclude with a clear financial plan and growth potential.

What Is The Best Business Structure For Massage Therapy?

The best business structure for massage therapy often depends on individual circumstances, but many massage therapists choose the Limited Liability Company (LLC) for its liability protection and tax benefits.

How To Make 6 Figures As A Massage Therapist?

Specialize in high-demand techniques. Build a strong client base through exceptional service. Offer premium services. Continuously educate yourself. Leverage marketing to expand your reach. Consider a luxury or corporate clientele.

What Are The Five Steps To Start A Massage Therapy Business?

1. Obtain certification from an accredited massage therapy school. 2. Create a solid business plan detailing services and objectives. 3. Secure necessary licenses and permits for legal compliance. 4. Find a suitable location and set up your therapy space. 5.

Market your business to attract clients.

Crafting a solid business plan is crucial for massage therapy success. It anchors your vision and charts a path to growth. With the strategies and examples outlined, you’re set to design a winning blueprint. Dive in, unleash your entrepreneurial spirit, and let your massage therapy business thrive.

Remember, your plan is your roadmap to prosperity.

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Massage Therapy Business Plan Template & Guidebook

Looking to start a massage therapy business but don't know where to begin? If so, you'll be glad to know that there is a comprehensive and easy-to-follow template & guidebook that makes starting your business a breeze. The #1 Massage Therapy Business Plan Template & Guidebook will provide you with the tools and resources you need to create your own successful massage therapy business. Learn more about this must have plan and see how it can help you get started right away.

Get worry-free services and support to launch your business starting at $0 plus state fees.

• How to Start a Profitable Massage Therapy Business [11 Steps]
• 10+ Best & Profitable Massage Therapy Business Ideas [2023]

How to Write a Massage Therapy Business Plan in 7 Steps:

1. describe the purpose of your massage therapy business..

The first step to writing your business plan is to describe the purpose of your massage therapy business. This includes describing why you are starting this type of business, and what problems it will solve for customers. This is a quick way to get your mind thinking about the customers’ problems. It also helps you identify what makes your business different from others in its industry.

It also helps to include a vision statement so that readers can understand what type of company you want to build.

Here is an example of a purpose mission statement for a massage therapy business:

Our mission at ABC Massage Therapy is to provide the highest quality of massage services that promote health, wellness, and relaxation for all of our clients. We strive to create an environment where our clients can experience deep relaxation while they receive personalized massage treatments. We are committed to using only the best products and techniques in order to ensure that our clients get the most effective and beneficial massage experience possible.

2. Products & Services Offered by Your Massage Therapy Business.

The next step is to outline your products and services for your massage therapy business. 

When you think about the products and services that you offer, it's helpful to ask yourself the following questions:

• What is my business?
• What are the products and/or services that I offer?
• Why am I offering these particular products and/or services?
• How do I differentiate myself from competitors with similar offerings?
• How will I market my products and services?

You may want to do a comparison of your business plan against those of other competitors in the area, or even with online reviews. This way, you can find out what people like about them and what they don’t like, so that you can either improve upon their offerings or avoid doing so altogether.

3. Build a Creative Marketing Stratgey.

If you don't have a marketing plan for your massage therapy business, it's time to write one. Your marketing plan should be part of your business plan and be a roadmap to your goals. 

A good marketing plan for your massage therapy business includes the following elements:

Target market

• Who is your target market?
• What do these customers have in common?
• How many of them are there?
• How can you best reach them with your message or product?

Customer base 

• Who are your current customers? 
• Where did they come from (i.e., referrals)?
• How can their experience with your massage therapy business help make them repeat customers, consumers, visitors, subscribers, or advocates for other people in their network or industry who might also benefit from using this service, product, or brand?

Product or service description

• How does it work, what features does it have, and what are its benefits?
• Can anyone use this product or service regardless of age or gender?
• Can anyone visually see themselves using this product or service?
• How will they feel when they do so? If so, how long will the feeling last after purchasing (or trying) the product/service for the first time?

Competitive analysis

• Which companies are competing with yours today (and why)? 
• Which ones may enter into competition with yours tomorrow if they find out about it now through word-of-mouth advertising; social media networks; friends' recommendations; etc.)
• What specific advantages does each competitor offer over yours currently?

Marketing channels

• Which marketing channel do you intend to leverage to attract new customers?
• What is your estimated marketing budget needed?
• What is the projected cost to acquire a new customer?
• How many of your customers do you instead will return?

Form an LLC in your state!

4. Write Your Operational Plan.

Next, you'll need to build your operational plan. This section describes the type of business you'll be running, and includes the steps involved in your operations. 

In it, you should list:

• The equipment and facilities needed
• Who will be involved in the business (employees, contractors)
• Financial requirements for each step
• Milestones & KPIs
• Location of your business
• Zoning & permits required for the business

What equipment, supplies, or permits are needed to run a massage therapy business?

• Massage table or chair
• Massage oils
• Towels/sheets
• Portable heater/air conditioner (if necessary)
• Business license
• Certification and/or degree in massage therapy

5. Management & Organization of Your Massage Therapy Business.

The second part of your massage therapy business plan is to develop a management and organization section.

This section will cover all of the following:

• How many employees you need in order to run your massage therapy business. This should include the roles they will play (for example, one person may be responsible for managing administrative duties while another might be in charge of customer service).
• The structure of your management team. The higher-ups like yourself should be able to delegate tasks through lower-level managers who are directly responsible for their given department (inventory and sales, etc.).
• How you’re going to make sure that everyone on board is doing their job well. You’ll want check-ins with employees regularly so they have time to ask questions or voice concerns if needed; this also gives you time to offer support where necessary while staying informed on how things are going within individual departments too!

6. Massage Therapy Business Startup Expenses & Captial Needed.

This section should be broken down by month and year. If you are still in the planning stage of your business, it may be helpful to estimate how much money will be needed each month until you reach profitability.

Typically, expenses for your business can be broken into a few basic categories:

Startup Costs

Startup costs are typically the first expenses you will incur when beginning an enterprise. These include legal fees, accounting expenses, and other costs associated with getting your business off the ground. The amount of money needed to start a massage therapy business varies based on many different variables, but below are a few different types of startup costs for a massage therapy business.

Running & Operating Costs

Running costs refer to ongoing expenses related directly with operating your business over time like electricity bills or salaries paid out each month. These types of expenses will vary greatly depending on multiple variables such as location, team size, utility costs, etc.

Marketing & Sales Expenses

You should include any costs associated with marketing and sales, such as advertising and promotions, website design or maintenance. Also, consider any additional expenses that may be incurred if you decide to launch a new product or service line. For example, if your massage therapy business has an existing website that needs an upgrade in order to sell more products or services, then this should be listed here.

7. Financial Plan & Projections

A financial plan is an important part of any business plan, as it outlines how the business will generate revenue and profit, and how it will use that profit to grow and sustain itself. To devise a financial plan for your massage therapy business, you will need to consider a number of factors, including your start-up costs, operating costs, projected revenue, and expenses. 

Here are some steps you can follow to devise a financial plan for your massage therapy business plan:

• Determine your start-up costs: This will include the cost of purchasing or leasing the space where you will operate your business, as well as the cost of buying or leasing any equipment or supplies that you need to start the business.
• Estimate your operating costs: Operating costs will include utilities, such as electricity, gas, and water, as well as labor costs for employees, if any, and the cost of purchasing any materials or supplies that you will need to run your business.
• Project your revenue: To project your revenue, you will need to consider the number of customers you expect to have and the average amount they will spend on each visit. You can use this information to estimate how much money you will make from selling your products or services.
• Estimate your expenses: In addition to your operating costs, you will need to consider other expenses, such as insurance, marketing, and maintenance. You will also need to set aside money for taxes and other fees.
• Create a budget: Once you have estimated your start-up costs, operating costs, revenue, and expenses, you can use this information to create a budget for your business. This will help you to see how much money you will need to start the business, and how much profit you can expect to make.
• Develop a plan for using your profit: Finally, you will need to decide how you will use your profit to grow and sustain your business. This might include investing in new equipment, expanding the business, or saving for a rainy day.

Frequently Asked Questions About Massage Therapy Business Plans:

Why do you need a business plan for a massage therapy business.

A business plan for a massage therapy business is essential for setting clear goals, outlining the resources and cost needed to reach those goals, and evaluating progress along the way. It also serves as a roadmap for starting and operating a massage therapy business, as it lays out the steps needed to ensure success. Additionally, because lenders, investors, and other stakeholders may need to review the plan in order to make decisions or provide support, having a thorough and well-thought-out business plan is important.

Who should you ask for help with your massage therapy business plan?

It is advisable to seek professional help when developing a business plan. Look for an experienced business consultant who specializes in massage therapy businesses. They will have the expertise and experience necessary to guide you through the process of creating a comprehensive and successful plan.

Can you write a massage therapy business plan yourself?

Yes, it is possible to write a massage therapy business plan yourself. You will need to research the market and come up with a sound strategy for growing your business. You will also need to identify who your target customers are, determine your pricing strategy and create a marketing plan. Additionally, you will need to develop an operational plan that outlines how you will manage all aspects of your business including staffing, scheduling, accounting and quality control. Finally, you may want to consult a financial advisor or accountant to help you create a financial model that reflects the goals and objectives of your business.

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Massage Therapy Business Plan Example

Published Jun.14, 2018

Updated Apr.23, 2024

By: Brandi Marcene

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Table of Content

Massage therapy practice business plan for your own salon

Are you planning to start a massage therapy business ? Well, massage therapy business is a profitable business that offers healthcare related services to help heal people from some ailment or help them in soothing their muscle soreness, improving their sleep, boosting their immune function, enhancing their mental skills, aiding headache sufferers, alleviating depression, and reducing stress and anxiety. And considering the present situation, where every second person is in depression, this massage therapy business plan has a lot of market.

So, before you move on to opening your therapy clinic, you will have to prepare a comprehensive business plan for a massage therapist which will establish the basis of your company’s future operations and decisions. If you are wondering how to write an effective business plan for a massage therapist then here we are providing you a sample physical therapy clinic business plan of a startup named ‘HealCo Relaxing Center’.

Executive Summary

2.1 the massage therapy business.

HealCo Relaxing Center will be a licensed massage therapy center located in the Manhattan borough of the New York City. The business will be started in an existing therapy center which ceased to function two months ago.

2.2 Management of Massage Salom

HealCo Relaxing Center will be a sole proprietorship owned by Susan Frank. Susan is a licensed massage therapist from Florida who has been in this industry for the last ten years. Due to her extensive experience in the industry, Susan knows everything about how to open a massage business .

2.3 Clients of Massage Salom

We will provide therapeutic massage to the people with ailments so as to help them cure faster, and relaxation massage to relax the people who are in stress, depression or anxiety.

2.4 Target of the Massage Salom

The massage business plan  or massage therapy center outlines the company’s three years target as follows:

2.5 Keys to Success

• Professionalism : We’ll maintain a professional approach as well as good boundaries between therapists and the clients.
• Individual Attention : We’ll go the extra mile to customize the experience of our clients according to their preferences.
• Client Satisfaction : We’ll ensure that our clients are always satisfied with us and leave our center in a fully relaxed state.

Massage Salom Summary

3.1 company owner.

HealCo Relaxing Center will be a sole proprietorship owned by Susan Frank. Susan is a licensed massage therapist from Florida who has been in this industry for the last ten years. Susan is adept in a variety of massage styles, and in tailoring each massage to the specific needs and preferences of clients. She is particularly expert in Integrated Breathing, Shiatsu, Sports Massage, Deep Tissue, Reiki, Watsu, Reflexology, and Acupressure.

3.2 Why the Massage Therapy Business is being started

The massage therapy business plan is being started due to Susan’s passion to serve the society by using her exceptional physical therapy skills. The second reason is to make profits in this industry by providing unparalleled massage therapy services to the clients.

3.3 How the Massage Therapy Business will be started

The first thing to do before you start thinking about how to start a physical therapy business is to develop a business plan for a massage therapist . You can also take help from this massage business plan template . After this phase, you can start executing the planned steps. As the next phase, Susan will procure and enhance an existing therapy center in downtown Manhattan which ceased to function two months ago. Since the facility was previously used as a therapy center so the cost of inventory is cut down and the biggest expense will be incurred on the renovation work. The costs for the startup are as follows:

The detailed startup requirements are given below:

Services for customers

After you have planned how to start up a massage therapy business, the next step is to plan what services will you provide to your clients.

This step is extremely important because all the subsequent things will depend on your services so make sure to plan it before starting your own physical therapy business . HealCo Relaxing Center will be a massage therapy center that will provide therapeutic massage to people with ailments so as to help them cure faster, and relaxation massage to relax the people who are in stress, depression or anxiety. We will provide following types of therapies and massages to our esteemed clients.

• Riekie Therapy
• Aroma Therapy
• Acupuncture
• PDSD Therapy
• Driving Therapy
• Physiological Therapy
• Mobility Therapy
• Gym Therapy
• Water Therapy
• Physical Therapy
• Massage Therapy
• Occupational, Physical, and Speech Therapy
• Reflexology
• Hot Stone Massage
• Deep Tissue Work Sports Massage
• Traditional Swedish Massage

HealCo Relaxing Center will operate 24/7 to attend to clients round the clock. We will also offer home services to the clients who are severely ill or can’t make it to our center due to their busy routine. To further facilitate our clients, we will arrange transportation facilities for them and allow them to make reservations online via our website or our official App.

Marketing Analysis of massage therapy business

The most important component of an effective business plan for a massage therapist  is its accurate marketing analysis that’s why Susan acquired the services of marketing experts to help her through this phase. It is only after this stage that a good physical therapy clinic business plan could have been developed. If you are starting your therapy clinic on a smaller scale then you can carry out the marketing analysis of your business plan for a massage therapist yourself by taking help from this massage business plan sample or other massage therapy business plan examples available online. On the other hand, if you are starting on a larger scale, you can seek help from marketing experts and can develop your own massage business plan template . In any case, you should pay special attention to this part of your physical therapy business plan .

Business plan for investors

The four main steps to carry out an accurate marketing analysis are to identify the current market trends, identify your target audience and potential clients, set out the business targets to achieve, and finally set the prices of your products and services.

5.1 Market and Industry Trends

Market trends can be analyzed in various ways such as by manual surveys, online research or even from guessing the pattern from any sample physical therapy business plan available online. You can also take help from the marketing trends given in this massage business plan template . Massage therapy industry generated about $12.1 billion in revenue in 2015 while it is expected to reach $16 billion this year. On average, the revenue growth is projected to increase at the rate of 3.6 percent per year through 2020. There are more than 300,000 massage therapists present across the United States and their number has increased from 14 to 19 percent over the course of just 4 years from 2011 to 2015. The number of American adults who had a massage at least once between July 2015 and July 2016 is roughly around 50 million. Furthermore, the number of therapists is increasing throughout the United States as well as in Manhattan. These stats show massage therapy has a lot of market and any massage business plan in this industry can prove to be immensely profitable provided that you plan and market it successfully.

5.2 Marketing Segmentation

A good massage business plan sample also categorizes its target market into various groups or segments after which different strategies are devised to target each group in accordance with its specific needs and requirements. Our target market is the residential community as well as the working-class community living or working near us. The community consists of all types of people from varying backgrounds. As per the financial position, nearly half of the community has a monthly income ranging from $40k to $50k while nearly 10% people have incomes even around $100,000. There are currently more than 738,000 households in Manhattan out of which 17.1% have children under the age of 18 living with them, 25.2% are married couples living together and 12.6% have a female householder with no husband present. 59.1% are non-families, out of which 48.0% of all households are made up of individuals and 10.9% have someone living alone who is 65 years of age or older. A successful and efficient marketing strategy can only be developed after we completely know our potential clients. Our experts have identified the following type of target audience which can become our future consumers:

The detailed marketing segmentation of our target audience is as follows:

5.2.1 Clients Needing Therapeutic Massage

This category includes all those clients who need therapy for some medical purposes such as for relieving pain or chronic health issues. The therapy is done by using advanced techniques such as trigger point therapy and deep tissue massage. The clients lying in this category will make the biggest contribution to our revenue since they frequently need therapy on a regular basis as a part of their medical treatment. This category is further divided into following groups:

• Clients with injuries: This group includes those clients who have incurred an injury in some accident or by any other means. They need therapy as a part of their medical treatment, for proper muscle repair and for relieving severe pain. This group may include individuals from all age groups and backgrounds. Sportsmen and athletes are also included in this group who regularly take therapies for addressing the minor/major injuries they usually face.
• Clients with chronic illnesses: This group includes those clients who are fighting with or have just recovered from chronic illnesses such as cancer, arthritis, backbone problems or other similar ailments. This group mostly include the senior citizens.
• Clients with disabilities/issues: This group includes those clients who have either some sort of disability like Down’s syndrome and Autism, or the clients who have other body problems like posture and weight issues. This group mostly include children and teens.
• Expectant mothers: This group includes expectant mothers who are prescribed to take a therapeutic massage (both Prenatal and Postnatal Massage Therapy) for addressing any issue with them while they are in labor or after their delivery.

5.2.2 Clients Needing Relaxation Massage

This category includes all those clients who just want to relax after a hectic day at work. Relaxation massage can greatly reduce the anxiety and depression of a person thus this massage is very popular with the working-class community especially the senior level executives of various businesses who often lead a stressful life. This massage is relatively simpler and straightforward as compared to the therapeutic massage and includes classic Swedish massage techniques along with a mud or cream application, a sea salt or sugar body scrub, or a paraffin hand treatment to the body. Since this massage is just intended to relax the clients and isn’t as much needed as the therapeutic massage, the revenue contribution from the clients taking this massage is relatively lower. The detailed market analysis of our potential clients is given in the following table:

5.3 Business Target

We aim to become the best massage therapy center of Manhattan within next five years of our startup. Our main massage business plan targets to be achieved as milestones over the course of next three years are as follows:

• To achieve the net profit margin of $10k per month by the end of the first year, $15k per month by the end of the second year, and $25k per month by the end of the third year
• To balance the initial cost of the startup with earned profits by the end of the first year
• To open up a second massage therapy center by the end of three years in San Francisco, and a third one by the end of five years in Los Angeles

5.4 Product Pricing

After considering the market demands and the current competition, we have priced our services in the similar ranges as of our competitors. As of our relaxation massage, it will be charged on the basis of time, and clients can choose one of these three options—a 30-minute ($60), 50-minute ($95) or 75-minute ($135) massage. The price of every therapeutic massage will vary on the type of treatment and the condition of the patient but as a general rule, they will cost approximately 30 percent more than the relaxation massage. After analyzing all physical therapy business ideas and going through the market trends, the market demand, and the potential clients of the startup, the next step is to develop an ingenious strategy to attract those clients toward us.

Like marketing analysis, sales strategy is also an important component of a physical therapy business plan so it must be given proper attention before you think about how to start a massage business . That’s why Susan carried out an extensive research about various marketing strategies and went through a couple of massage business plan example templates before she decided on how to make a business plan for massage therapy along with an effective marketing strategic plans .

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It was amazing to work with OGS Capital for our business plan. They promptly responded our enquires and delivered document on time.The document was well organized high quality and content.We succeded with Alex and his team support. We thank you guys again for professional approach and easy communication.

6.1 Competitive Analysis

As mentioned earlier, there are more than 300,000 massage therapists located across the United States. Similarly, there are hundreds of massage therapy centers located in Manhattan and their numbers are still on the rise. To survive and excel in such competitive environment, it is essential for a startup to work on its competitive aspects which will give it an advantage over the rest of the similar businesses in the locality. Considering the importance of the competitive advantage for a startup, we have come fully prepared to enter the market.

Our biggest competitive advantage will be our high-quality and unparalleled services where the environment in which the services are offered – lighting, sounds, smells, oils and linens as well as the emotional presence of the therapist – all will contribute to the best possible experience. Our staff is highly trained and well-groomed in all aspects of therapy, and we are exceptionally adept at providing customized service to our clients. We will ensure maximum client retainage by offering them pleasurable experiences that will make them come back over and over again. We will ensure that our therapists use quality supplies (such as lotions and massage oil) and create a friendly, relaxing and welcoming environment for our clients.

In addition to providing quality services, we will launch an App where our clients can make their reservations with us or can even pay online by linking it to their bank or PayPal account. This App will also remind them of their appointments with us by sending them timely notifications. This App will make it easier for our clients to connect with us and will give us an extreme advantage over other competitors since no massage therapy center within 10 km radius of our center has launched a similar App. Lastly, we will also provide home-therapy services which is also not provided by most of our competitors.

6.2 Sales Strategy

After carrying out a detailed analysis, our experts came up with the following brilliant ideas to advertise and sell ourselves.

• We will carry out a large-scale social media campaign for our advertisement.
• We will establish a strong online presence by using SEM/SEO techniques.
• We will arrange seminars and informational sessions for increasing the public awareness about health benefits of massage and therapies.
• We will launch an App which will be used for online reservations, making payments and much more.
• We will offer a 25% discount on our services for the first three months of our launch.

6.3 Sales Monthly

Our monthly sales, as forecasted by our experts, are as follows:

6.4 Sales Yearly

Our yearly sales, as forecasted by our experts, are as follows:

6.5 Sales Forecast

Considering our innovative app, the quality of our services, and our unparalleled client service, our sales pattern is expected to increase with years. By analyzing our market segmentation strategy, our experts have forecasted in detailed the following sales on a yearly basis which are summarized in the column charts.

The detailed information about sales forecast, total unit sales, total sales is given in the following table:

Personnel plan

A personnel plan, like all other plans, is an important component of an effective massage business plan . Its importance is due to the fact that the success of any business plan for a massage therapist significantly depends upon its employees. It is never easy to estimate the number and type of staff needed for a company before it is even launched therefore it is always better to seek the help of HR experts to get through this phase. However, you can have a rough idea before you decide on how to start your own massage therapy business . Susan acquired the services of HR experts to help her develop the following personnel plan for her physical therapy business model .

7.1 Massage Salon Staff

Susan will act as the General Manager of the HealCo Relaxation Center and will manage its overall operations while the company will initially hire the following people:

• 1 Accountant for maintaining financial records of the therapy center
• 2 Sales Executives responsible for marketing and discovering new ventures
• 15 Massage Therapist for giving therapeutic as well as relaxation massages to the clients
• 5 Exercise Physiologist for helping sportsmen, athletes and other injured persons with various exercises
• 6 Cleaners/Assistants for cleaning the facility and assisting with day-to-day operations
• 1 Inventory Manager for managing/procuring the stock needed for merchandise
• 3 Drivers for providing transportation facility to the clients
• 1 Technical Assistant for managing company’s App as well as web pages and social media accounts
• 1 Front Desk Officer for acting as a Receptionist, receiving calls and making reservations

All the professionals needed for starting a physical massage therapy business plan  will be hired by following strict testing procedures. After the selection of employees, the Massage Therapists and Exercise Physiologists will be trained for one month under the direct supervision of Susan herself so as to enable them to provide the highest quality of services possible.

7.2 Average Salary of Employees

The following table shows the forecasted data about employees and their salaries for next three years. These salaries are estimated by financial experts and are expected to deviate but the overall expenses will be more or less the same.

Financial Plan

Just like the other plans, you must also prepare a detailed financial plan covering all financial aspects of your startup before you move on to starting a physical therapy business . The financial plan should craft a detailed map about the costs of startup, inventory, payroll, equipment, business plan for landlord , utilities and how these costs will be covered by the earned profits. Before getting to think about opening massage therapy business plan , make sure to carry out a detailed profit and loss analysis. The HealCo Relaxing Center financial plan outlines the development of the company over the next three years and is specifically developed to achieve the company’s short-term as well as the long-term objectives.

8.1 Important Assumptions

8.2 Brake-even Analysis

8.3 Projected Profit and Loss

8.3.1 Profit Monthly

8.3.2 Profit Yearly

8.3.3 Gross Margin Monthly

8.3.4 Gross Margin Yearly

8.4 Projected Cash Flow

8.5 Projected Balance Sheet

8.6 Business Ratios

Download Massage Business Plan Sample in pdf

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OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

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Massage Therapy Business Tips

Massage Therapy Treatment Plans That Really Work + Examples

October 5, 2023

Want to impress your massage clients with a treatment plan that renders BIG results? In this step-by-step guide, you’ll learn how to do just that with massage therapy treatment plan examples, from an experienced massage therapist. You’ll get how-to advice on gathering the information you need, documenting your plan, and getting your clients to follow through. 

If you can deliver results, your clients will do your marketing for you. Let’s do this!

Things Every Client Is Wondering About

Educating clients is an important part of your role as a massage therapist . Your clients aren’t just coming in for a massage, they are coming in for  therapy . They trust you to have answers. Regardless of whether your clients come in for relaxation or pain relief, they all want to know the same things. 

• How long of a session do I need?
• When should I come back?
• Can massage really help me?
• How long will it take?
• What should I be doing between sessions?

If your clients aren’t asking you these questions directly, they are thinking them. The easiest and most practical way to answer these questions is by creating a massage therapy treatment plan. 

When you tell clients what they need to do, the quality of care they receive increases and so does your  client retention . Creating a treatment plan isn’t a sales gimmick, it’s crafting a strategy for results.

What’s The Most Common Reason People Get A Massage?

According to the  latest AMTA statistics , 49% of consumers got a massage to improve their health and wellness, in 2022. Not only that, half of those massage clients said massage therapy was part of a treatment plan provided by their doctor.

Creating massage therapy treatment plans that help those clients reach their health & wellness goals is your job as a massage therapist. Do that job well, and referrals will start pouring in. 

How Do I Design A Treatment Plan My Clients Will Love?

Designing a successful  massage therapy treatment plan requires understanding what your client really wants. Engage them with open-ended questions, and listen to what they say - both with their words and their bodies. Conduct a thorough assessment, then craft a treatment plan that aligns with their desires and goals.

We’re all human, and we’re all different. That’s why the same plan doesn’t work for everyone. Recommend what you truly believe will be helpful. That may be a monthly massage regime, or it may be something else. Clients want your expert advice.

Speaking of goals, before you can come up with a strategy for treatment, you need to know what your client’s goals are. Don’t make assumptions. Ask. 

Start by asking your client what their goal for treatment is.  What’s bringing them in? This could be stress relief, pain relief, better mobility, ect. 

Once you know what their goal is,  the next question to ask is, “how will you know when we reach your goal?”  This is a crucial question that many therapists don’t ask. If you don’t have a benchmark to measure your progress against, how will you know if your therapy is working? Often clients don’t notice small improvements over time. Having a benchmark is a way to show your results.

Now that you know what you’re trying to achieve, you can start working on creating a massage therapy treatment plan. 

Create a template for documenting your treatment plan . If you don’t already have a  SOAP Note template , make one.  Writing effective SOAP Notes  is crucial to following through on your massage therapy treatment plans. It’s also a good idea to create something  that you can give to your client , so they don’t forget. You know how foggy the brain can be after a massage. 

Once you’ve created a system for creating and documenting massage therapy treatment, do it the same way with every client. Don’t forget to document this process in your  massage therapy business plan .

Here’s an example of a template you can use for sharing your massage therapy treatment plan with clients.

Treatment Goal: 

( Describe the client’s goal and benchmark indicating success )

Treatment Plan:

( Include things like duration of sessions, number of sessions, how far apart sessions will be scheduled, and what modality to use )

( Recommendations on what to do in between sessions. This could be things like stretching, exercise, heat, ice, rest, ect. )

*Stay within your scope of practice when making recommendations.

How To Get Clients To Follow Through On Their Massage Therapy Treatment Plan

After you create a treatment plan for your massage client, discuss it with them. Make sure they understand why you’re recommending this strategy and ensure it’s something that they are on board with. Write it down for them, and  get them to rebook  before they leave.

It’s also a good idea to follow-up with clients a few days after their initial session. Sending a brief text or email after the first visit shows that you care, and gives you a chance to gain valuable feedback.

Massage Therapy Treatment Plan Examples 

Let’s take a look at treatment plans for different kinds of massage clients. Keep in mind, these are just examples. When designing your own massage therapy treatment plans, customize it to fit the needs, desires, and goals of your clients. 

Here are 3 examples of things massage clients often seek treatment for, and treatment plans for helping them to reach their wellness goals.

Example 1: The Overworked & Stressed Out Client

Tina is a workaholic. She’s always in go mode, and her brain never shuts off. She’s been having trouble sleeping, and she was recently diagnosed with high blood pressure. Her blood pressure is being managed with medication, but her doctor says she needs to manage her stress levels and get more exercise.

Treatment Goal:

Stress relief and relaxation 

Benchmark: She’s able to easily fall asleep at night.

90 minute Swedish massage, bi-weekly over the next 2 months

Take a 30 minute walk when she gets home from the office each day to mark the end of the work day, get much needed exercise and relieve mental stress.

Example 2: Massage Client Recovering From An Injury

Tom injured his neck heading a soccer ball last weekend. Now, he has pain and limited ROM when he turns his head to the left. He had x-rays taken. They didn’t show anything concerning. His doctor said his pain is probably just muscular.

Relieve pain and increase ROM in his neck

Benchmark:  He can turn his head to check his blindspot while driving.

Three 30 minute neuromuscular therapy sessions spaced every 4 days

Use moist heat to relax muscles 1-2 times a day for up to 10 minutes. After the application, laterally flex the neck left and right to stretch tight muscles. DO NOT stretch to the point of pain.

Example 3:  Chronic Pain Sufferer

Sarah suffers from fibromyalgia. Her doctor has prescribed a few drugs that help, but she doesn’t like taking all that stuff. She can hardly function when she takes muscle relaxers, but they are the only thing that take the edge off. She wants to be more proactive in managing her pain levels, instead of solely relying on medication.

Manage chronic pain more naturally

Benchmark: No longer relies on muscle relaxers

60 minute deep tissue massage every 2 weeks 

Start a meditation practice, beginning with just 5 minutes a day and working up to more time.

What Do You Do After You Execute Your Plan?

You followed your plan, and it worked! (Or maybe it didn’t.) Now what?

If your plan doesn’t work, modify it or refer your client to someone who may be able to help. Changing course when something doesn’t work is part of every treatment plan.

If your plan does work, it’s time to create a maintenance plan. You won’t have to sell them on this because you already proved yourself to them. Create a new massage therapy treatment plan that helps them maintain their current state of wellness or to reach a new goal.

It’s also time to tell them about your  referral rewards program . Satisfied clients are one of the best ways to  promote your massage therapy business!  This is the time to  collect reviews and testimonials , or even turn your success story into a case study.

Can I Use Software To Create & Manage Massage Therapy Treatment Plans?

YES! The best way to manage the entire client journey is by using  massage therapy software , like ClinicSense. Software makes your life easier, and it ensures your clients get the best care every time. Here’s what using ClinicSense looks like in action:

A new client books online. An  intake form  is automatically sent to them to fill out online before their session. They also get an  appointment reminder , so they don’t forget to show up on time.

On the day of their appointment, you review their intake form before their appointment. Your new client shows up, and you start the session with no time wasted on paperwork. 

You chat about the reason for their visit and what their wellness goals are. Then, you do an assessment and make some initial notes in a SOAP Note on your tablet. Then, on to the good stuff - the massage.

After the session, you make a recommendation for follow-up treatment, schedule their next appointment, and process their payment. You finish up that  SOAP Note in just a few clicks , if you haven’t already.

A few days later, your client receives a personalized message from you asking about their experience. They say great things, and opt to publish those great things as a review on google. They’re feeling better already.

Want this experience in your practice? You can replicate it by signing up for a  free trial of ClinicSense.

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6+ massage therapy business plan templates – pdf.

All of us have dreams. Simple ones, big ones. But what is dreaming if it’s not gonna be for the stars? Sure enough many people work hard to realize their goals and dreams, but we all have to start somewhere, and this is never more true, especially for people who want to try their hand at entrepreneurship, and more so for those who are more specific and know which industry they want to enter and hopefully conquer in the future, if the odds and plans be in their favor. You may also see free business plans .

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Rebecca Stevens is an intuitive and skilled massage therapist with almost 25 years of experience working with clients in all stages of life, across the spectrum of wellness.  Having been in private practice since 2000, Rebecca draws on her thousands of hours with clients to bring a working knowledge and an authentic healing presence to each session.

(208) 997-8029        [email protected]

How To Write a Massage Cancellation Policy: A Complete Guide

Learn how to write a massage cancellation policy that protects your business and keeps clients informed. This complete guide covers what you need to know.

No credit card required.

You're about to head into the salon, and your phone buzzes. Another client cancels with no notice – which means you've lost income. Again.  

If this sounds familiar, we get it. Client cancellations and no-shows are frustrating, and the beauty and wellness industry sees plenty of them.

The good news is you can turn things around with a clear massage cancellation policy. Here's how to write and implement one to encourage clients to respect your time.  

What Is a Cancellation Policy for a Massage Therapist? 

A cancellation policy is a set of guidelines for rescheduling and canceling appointments. You make the rules, and when a client books, you let them know what happens if they need to change the date or cancel. The policy usually includes applicable fees and deadlines – for example, if a client gives less than 24 hours’ notice, they have to pay a fee.

Having a clear policy lets clients know how important it is to either keep their appointments or let you know well in advance that they can't make it. This way, you don’t lose out on income from empty calendar slots, and if you do, the client pays a fee to make up for it. 

A massage cancellation policy also helps you maintain a steady and predictable schedule. When you know in advance if a customer is canceling or rebooking their massage, you can fill their slot so business runs smoothly. 

The guidelines should also apply to no-shows – when clients miss appointments without letting you know at all. Put a system in place so if this happens, you already have their card on file and can charge a fee without chasing them down.

Sign up for a 14-day free trial with GlossGenius!

How To Write a Cancellation Policy in 5 Steps 

Follow these five steps to write your own policy:  

1. Define Your Needs 

Identify what the business needs from the cancellation policy. Are you looking to reduce no-shows? Manage last-minute cancellations? Ask for more time before people reschedule? The answer might be “all of the above,” but it’s important to reflect on your goals – because when you set goals, you can more easily make sure the policy meets them. 

2. Determine a Time Frame, Cancellation Fees, and Exceptions 

Specify a notification window for appointment cancellations and rescheduling. This is the minimum notice a client must give before changing their visit. For example, require at least 12 hours' notice or up to 48 or 72 hours' notice – it's totally up to you. Ideally, leave enough time to add another client to your schedule. 

When a client cancels an appointment last minute or doesn't arrive at all, you can charge the total price of the visit, a small flat fee, or a percentage of the cost. While charging the total price may deter clients from booking (it’s expensive!), a $25 fee for breaking policy can prevent last-minute changes without being too harsh. Make sure the costs are just high enough to discourage last-minute cancellations and no-shows – $5 won’t do much for you, and $100 is likely too high.

Consider when and if you'll make exceptions. For example, you might waive the fee if a repeat client cancels at the last minute due to a family loss. Or you might be more harsh if someone no-shows more than once. It’s up to you.

3. Include a No-Show Policy

No-shows technically aren’t cancellations, but you should still include them. They really throw a wrench in your schedule, and worse, they can ruin client relationships if handled the wrong way. 

Be clear, but not too severe. No-shows aren’t always about a lack of respect. Sometimes, an emergency comes up or a client simply forgets, so assuming the worst isn’t always the way to go. Just use the opportunity to let clients know how important it is to honor their scheduled appointments and respect your time. 

Regardless, no-show fees should be greater than those for cancellations or last-minute changes. A percentage or a flat fee works. For example, if you charge $95 per hour, charge 100% of the service cost for no-shows – or a more significant flat rate, like $60. 

4. Craft Clear Communication 

Write everything up using easy-to-understand language. Run the policy by your team, friends, or family to make sure it's as transparent as possible. It’s okay to risk a little repetition in the name of thoroughness. 

Do your research and choose a software system that works with you to prevent cancellations and no-shows, like GlossGenius. It captures and stores credit card information during the booking process to charge cancellation fees right away.  

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5. Display the Standard Cancellation Policy on Your Website or Booking Platform 

Post the policy on your spa or massage website and booking platform, and add it to appointment confirmation emails, text messages, and intake forms. Display it at the checkout counter so clients can read it in person, and let customers know over the phone when they call. It might seem like a lot of effort, but it reinforces the rules throughout the customer experience, from booking to payment. 

With GlossGenius, you can integrate your cancellation policy directly into booking. With the flip of a switch, a link to your cancellation policy will be added into your booking flow. Then, when a client books a service on your GlossGenius website, a link to the policy can be displayed and the client will be asked to acknowledge and accept it. You can also ask for a client’s card info to keep on file and a deposit for some or all of your services to protect yourself if someone cancels inside of the policy window. 

Massage Cancellation Policy Template

Can’t find the words? Here's a cancellation policy template to follow:  

At [Business Name], we always want to give you the best possible service. To help us accommodate our clients and maintain a smooth schedule, we have established the following cancellation policy: 

To respect the time of our massage therapists and other clients, please provide at least [time frame] notice for cancellations or rescheduling. 

• You may cancel or reschedule your appointment with more than [time frame] notice. 
• If you cancel or reschedule your appointment with less than [time frame] notice, a cancellation fee of [amount] applies. 
• If you do not show up for your appointment and do not give notice, you will be charged [amount] of the scheduled service. 

To secure your appointment, we require a credit card on file. We will only charge this credit card in case of a late cancellation or no-show. 

We will send you appointment reminders via SMS or email 48 hours and 24 hours before your scheduled time. Please ensure your contact information is up to date. 

To confirm your appointment, please sign the agreement below:

I acknowledge that I have received and understand [Business Name]'s cancellation and rescheduling policy. If I fail to reschedule my appointment with [Business Name] within [time frame], I am responsible for paying a fee of [amount]. If I fail to attend my appointment, I am responsible for paying a [insert amount] fee. 

Signed ________________ Date __________________ 

Thank you for understanding and respecting our policy. We can't wait to see you!  

3 Tips and Tricks To Prevent Cancellations in Your Massage Appointments 

Keep your schedule full and your income steady with these three tips: 

1. Send Massage Appointment Reminders via SMS or Email 

Clients are busy, and sometimes appointments don't make it into their calendars. Mitigate this forgetfulness by sending reminders via text and email. It's a quick and easy way to give customers a nudge and help them remember their bookings, reducing last-minute cancellations and no-shows.  

GlossGenius' built-in Client Notification system lets you jog clients' memories effortlessly. Just enable appointment reminders and GlossGenius will automatically send them ahead of appointments to make sure clients remember. Plus, you never have to wonder if clients saw it because their confirmation status automatically flows into your calendar. 

On top of that, GlossGenius' Marketing features let you email and text clients about promotions, new products, and more. We'll even automatically prompt clients to review your business on Google after their appointment so you can start racking up client reviews online.

2. Offer Online Booking Options 

Let clients book and change their appointments online in advance. Making things as easy and flexible as possible for customers helps them reschedule as promptly as possible. A clunky system could just make them procrastinate or give up.

GlossGenius's Online Booking feature lets clients book, reschedule, and cancel appointments at their convenience – no client login or app download required. Plus, the booking system is fully customizable, so you can make it yours. 

3. Build Client Relationships 

Clients who feel connected to you as their massage therapist are more likely to value your services and time – meaning they won’t cancel or no-show. Foster this connection by engaging with customers, showing appreciation, and asking for feedback. A positive client experience builds loyalty and boosts rebooking. 

GlossGenius makes it easy to communicate with clients before and after appointments. Send automatic thank-you messages with review requests and rebooking reminders, so you always stay top of mind. Our goal is to make client management a breeze. 

Avoid Massage Cancellations and No-Shows With GlossGenius 

No-shows and last-minute appointment cancellations disrupt your day. But you don't have to prevent them alone. After you write a cancellation policy that suits your unique needs, use GlossGenius' all-in-one platform to manage customers and appointments effortlessly. 

GlossGenius' Calendar Scheduling app is the industry's most intuitive and advanced. Maximize your schedule with gap time, double booking, and waitlists, and manage it from anywhere you go. Our team will even personally help you transfer your paper calendar over.  

We also offer the ultimate No-Show Protection stack, which combines deposits, card-on-file booking rules, and notifications into a single system. And the Waitlist feature helps you fill empty appointment slots. With these tools, you can streamline your massage business operations while providing exceptional client service. 

Sign up for a free 14-day trial with GlossGenius today to get started. 

Try GlossGenius free for 14 days!

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Belinda Rhodes, LMT

Massage therapists.

Massage Therapy

Baker teresa, jennifer morgan, massage therapist, kristie l harden - licensed massage practitioner.

Massage Therapist