thesis on sustainable tourism development

This research focuses on the community participation in sustainable tourism development in Rose Blanche, Newfoundland and Labrador, Canada. Rose Blanche is one of the six remaining small towns on Newfoundland and Labrador province’s Southwest shore. The traditional occupation of the local communities of Rose Blanche was fishing. When the fishing industry collapsed in Rose Blanche in 1990, and the town faced economic restructuring, it became clear that the ability of Rose Blanche to grow and provide employment opportunities to its community members can no longer depend solely on the fishing industry. Consequently, tourism has been identified as the most suitable alternative. In this research, participatory action research has been chosen as a research method to explore the attitudes and perceptions of local residents’ about tourism development in Rose Blanche; the community participation process in tourism planning and implementation; and the three main dimensions of tourism impact on the community: economic, socio-cultural and environmental. Eight policy recommendations for future sustainable tourism development in the research area are presented. Findings suggest that sustainable tourism development should be encouraged in the region, but that its potential is limited unless government is supportive of the process and the community members actively participate in the tourism development process by building tourism infrastructure and attracting off-season visitors. This research concludes that despite demographic and economic challenges, the tourism sector in Rose Blanche has the potential for further development, in the form of cruise ship tourism, camping, iceberg visitation and other resource-based activities. The local community’s perception of tourism and the additional environmental and societal aspects of tourism are positive in Rose Blanche, which is essential for its sustainable tourism development.

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Sustainable tourism development and competitiveness: The systematic literature review

Dalia streimikiene.

1 Institute for Sport Science and Innovation, Lithuanian Sports University, Kaunas Lithuania

Biruta Svagzdiene

2 Department of Sport and Tourism Management, Lithuanian Sports University, Kaunas Lithuania

Edmundas Jasinskas

Arturas simanavicius.

Tourism is one of most perspective and dynamic businesses in the world. It is of great significance to plan and develop tourism purposefully and sustainably though the search for compromises between environmental, economic and social aims of society. The sustainable tourism development management has to retain high satisfaction degree of tourists' needs, assure significant experience for consumers, increasing their consciousness under issues of sustainability, and propagating practices of sustainable tourism among them. The significance of sustainable tourism sector development ambition is analysed in this paper through the lens of strengthening its competitiveness. The paper analyses scientific literature and seeks to discover the main forms and factors for the strengthening of the tourism competitiveness by implementing economic, social and environmental targets of tourism destination territories development. The broad systematic literature review provided for some interesting findings: The business participants are interested in the implementation of new technologies in tourism services having positive impact on environment and local communities; however, a lot of challenges exist how to change environment, increase of consumers' motivations for sustainable tourism services and to change their behaviour towards more sustainable one. The current Covid 19 outbreak and high risks of future pandemics have risen new challenges for sustainable tourism development. In this paper the main sustainable tourist development challenges are addressed and new insights for the strengthening of competitiveness of sustainable tourism destination are provided. The future research guidelines are set based on analysis performed.

• The systematic review of literature on sustainable tourism
• The trade‐off between sustainability and competitiveness
• The main challenges of sustainable tourist development
• New insights for the strengthening of competitiveness of sustainable tourism
• The future research guidelines are set based on analysis performed

1. INTRODUCTION

Travels have already become an inseparable part of human lives. Neither global world problems nor the terrorism threat cannot defeat a passion to travel. In the year 2019, in the world there travelled about 1.4 billion of the planet population (UNWTO, 2019 ). However, tourism as any other economic field not does only bring some economic benefits to states, but it also creates some serious problems as excessive energy consumption and increasing negative environmental effects including climatic change. Also due to tourism and travel expansions the nature is being wasted, tourist destinations suffer from high tourist flows and the life quality of the local people is also negatively affected. In order to decrease negative tourism effects, the United Nations World Tourism Organization (UNWTO) announced the year 2017 – the year of sustainable tourism and invited all world population to travel, following the principles of sustainable tourism and to turn to local communities (UNWTO, 2017 ).

The topicality of the research is related to the fact that many scientists have noticed the great challenges for sustainable tourism due to rapid growth of tourism services; however, at the moment there is a lack in sustainability as a such rapid growth has impact on unsustainable solutions in tourism sector. In this paper the key challenges of sustainable tourism development are addressed and some ideas about possible consolidation of the competitiveness in a tourism sector and sustainable development of tourism destinations are given. The research is based on systematic literature review to assess the current degree of research and to deliver guideline for further research in sustainable tourism field. The sustainable tourism issues were researched by UNWTO ( 2017 ), UNWTO ( 2014 ); Lu and Nepal ( 2009 ); Alvarez and Cooper ( 2014 ); Waseema ( 2017 ); Pjerotic, Delibasic, Joksiene, Griesiene, and Georgeta ( 2017 ); Pjerotic ( 2017 ). Coenen and Truffer ( 2012 ); Butler ( 1999 ); Mihalič, Šegota, Knežević Cvelbar, and Kuščer ( 2016 ); Waligo, Clarke, and Hawkins ( 2013 ); Kangwa (2017); Streimikiene, & Bilan, 2015); Agyeiwaah, McKercher, and Suntikul ( 2017 ) etc. The linkages between tourism and sustainable development of tourist destinations were also addressed in various studies (Egresi & Kara, 2018 ; Jeon et al., 2016 ; Madhavan & Rastogi, 2013 ; Nunkoo & So, 2016 ; Pesonen & Komppula, 2010 ; Woo, Kim, & Uysal, 2015 ). The competitiveness issues in tourism development were concentrated in several important studies by Crouch and Ritchie ( 1999 ); Hassan ( 2000 ); Mihalič ( 2000 ); Croes and Kubickova ( 2013 ).

Despite plenty of research in this area, sustainable development of tourism is a dynamic process that is constantly experiencing new challenges as there are changing the applied technologies and consumption aspects of tourism. The scientific problem: what are the current prospects of sustainable tourism in consolidation with the competitiveness of a tourism sector? The main goal of this paper is based on literature review to indicate the prospects of consolidation of sustainability and competitiveness in tourism development by taking into account the recent trends of development.

The rest of the paper of structured in the following way: Section 2 deals with the concept of sustainable tourism and addresses the main challenges of sustainable tourism and the main issues of competitiveness; Section 3 provides sustainable tourism development prospects by consolidating the issues competitiveness of tourism industries and sustainable development priorities of tourism destinations; Section 4 concludes and provides policy implications.

2. LITERATURE REVIEW

2.1. sustainable tourism.

Sustainable development is the main concept of development and tourism has enormous economic, environmental and social impact in the modern world therefore the development of this sector is linked with all three mentioned dimensions of sustainability. As global economy, social and technological development processes are still expanding, the analysis of new and specific forms, present in business is necessary in tourism as well in order to achieve sustainable development of tourism. One of them involves the clusters, gaining a greater significance – to locate in one network geographical companies and establishments that closely cooperate and that are focused on mutual business results and ones that complement each other. The innovations are expected to contribute to breakthroughs at the international level and that may determine companies' operation under new effective organizational forms that generalize ideas, provide with some competitive advantage and open new possibilities in tourism as well (Agyeiwaah et al., 2017 ). Therefore, sustainable tourism development issues are closely linked with competitiveness through increasing innovations in all areas relevant to business operations. In addition, tourism is described as a business, distinguishing by its great variety, integrity and multi‐planning. Precisely, great interconnection of structural components, shaping tourism business, allow presumptions for the companies, providing tourism service, to cooperate in the implementation of innovations (Madhavan & Rastogi, 2013 ).

Tourism has been acknowledged as one of the most significant economic sectors in major countries of the worlds. According to World Travel and Tourism Council ( 2020 ) in 2018, the Travel & Tourism sector experienced 3.9% growth, outpacing that of the global economy (3.2%) for the eighth consecutive year. Over the past 5 years, one in five jobs were created by the sector, making Travel & Tourism the best partner for governments to generate employment. Therefore, tourism as one of the world's largest economic sectors, supporting one in 10 jobs (319 million) worldwide, and generating 10.4% of global GDP. Although tourism market is dependent on the health and natural environment; however, simultaneously it often affects them negatively. Therefore, environmental issues of tourism development require special attention and were addressed by several important studies (Butler, 1999 ; Lu, & Nepal, 2009; Pjerotic et al., 2017 ; Waligo et al, 2013).

The term of green tourism is mainly linked tourism addressing environmental issues of tourism (Lu et al. (2009). The research of the year 2018 disclosed that tourism contributes to the amount of the emission of the carbon dioxide in the world by 8% (Lenzen et al., 2018 ). Thus, the significance of the sustainable tourism is currently of the greatest importance. As a result, several future guidelines for developed for sustainable tourism providing main environmental indicators for tourism sector including climate change mitigation, pollution reduction, use of renewables, waste disposal etc. (UNEP, 2004 ; UNWTO, 2013 , 2014 , 2017 ). As was already mentioned before, innovations, research and technological development can provide significant solutions for dealing with environmental challenges of tourism development. The European Economy is recovering after the Great Crisis however there are new challenges liked to the threats of world pandemic. In the presence of such a situation, the pace of technological development has been slowed and as a result there is a harm not only for economy, but also for nature as further steps towards utilisation of renewables are lacking. The use of renewables has direct impact on climate change mitigation. The outcomes of the previous economic crisis are still being felt around the world, and as the growth of other countries' economies slowed; the European economy has just few chances to turn into a powerful economic force. Investment into technological development is being observed as well as focus on social issues of sustainability. It is also significant to mention that in case of improving life quality – tourism is playing important role. The quality of life is one of the most important targets of sustainable development also relevant to tourism sector in terms of providing services for tourist as well as taking into account quality of life of residents in tourist destinations (Crouch, & Ritchie, 1999; Hassan, 2000 ; Jeon et al., 2016 ). Generalizing the expressed statements, the presumptions can be created, for finding the ways to maximize the quality of life in the future and accordingly to avoid a new economic crisis around the world (Kakoudakis, McCabe, & Story, 2017 ; Morgan, Pritchard, & Sedgley, 2015 ).

According to Agyeiwaah (Madhavan & Rastogi, 2013 ), even though there have been created unbelievably many indicators, following which, it would be possible to identify the advance of sustainable development in the tourism sector; however, principally it turned out that the following does not work. The authors (Agyeiwaah et al., 2017 ; Coenen & Truffer, 2012 ; Fayos‐Solà et al., 2014 ; Jasinskas & Simanavičienė, 2009 ; Kangwa, 2017 ; Macdonald & Jolliffe, 2003 ; Mihalič et al., 2016 ; Pjerotic, 2017 ; Pjerotic et al., 2017 ; Waligo, 2013; Waseema, 2017 ; Smagurauskienė, 2009 ; Streimikiene & Bilan, 2015 ) are trying to answer the question if different theories, calculations and other mechanisms of sustainable development assure more successful and sustainable development of tourism sector or to find more simple ways to achieve sustainability in tourism. There are distinguished seven key indicators (UNWTO, 2014 ), following which, it is possible to measure sustainability issues in tourism: creation of workplaces, business vitality, quality of life and water, sorting of waste, energy saving and community spirit. A way to a more sustainable tourism sector consists of many small steps; however, the most important is consistency. Strengthening of sustainability in any sector is a continuous process; thus, it would not be purposeful to limit the following process by the certain aspects, and it might be even hazardous.

The first step seeking sustainability in tourism business is the identification of problems. One of the most painful problems in tourism are: non‐traditional kinds of tourism, sorting of waste and seasoning (Murava & Korobeinykova, 2016 ). Having identified problems – it is necessary to prepare a plan of the key measures and a strategy. Having commenced the implementation of the actions and having gained positive activity outcomes, the next stage for the strengthening of the sustainable tourism are extra actions, which would assure the stability of the achieved result.

Analysing scientific literature, the following key aspects of sustainable tourism development can be defined: creation of new workplaces including employment opportunities in tourism destinations, preservation of natural environment, climate change mitigation, pollution and waste reduction, promotion of green and sustainable consumption practices (UNEP, 2004 ; UNEP, 2005; UNWTO, 2013 , 2014 , 2017 ). These effects manifests through other social factors, such as resident employment and unemployment, psychological climate, availability of social service in tourist destinations etc. Currently, in the tourism sector, it is particularly underlying to ensure socially responsible tourism or sustainable tourism in order to sort waste, preserve natural resources and other issues of ethical tourism (Andereck & Nyaupane, 2011 ; Andereck, Valentine, Knopf, & Vogt, 2005 ; Andereck, Valentine, Vogt, & Knopf, 2007 ; Luekveerawattana, 2018 ; Morgan et al., 2015 ; Murava & Korobeinykova, 2016 ).

Currently, the social issues of tourism development attract a lot of attention of scientists. The term of social tourism was developed to address concerns about socially disadvantaged people (Kakoudakis et al., 2017 ; Morgan et al., 2015 ). Kakoudakis et al. (2003) analysed the impact of social tourism economically and how this manifest for the quality of life in terms of socially disadvantaged people. In the presence of the impact of such psychological environment, it is significant to pay attention to the fact how the unemployed seek to find a desirable job and how vacations affect employees. It was determined that in the presence of better psychological environment there is much stronger residents' health condition and in such a case there are reduced expenses for the disease treatment, improve interpersonal relationship and decreases the level of crimes. It is considered that social tourism – an alternative form of tourism, providing a possibility to travel for the people, possessing fewer possibilities. Different associations created in parallel: movements for family, trade unions, federations, etc., the key aim of which is to develop social tourism (Morgan et al., 2015 ). Social tourism is very well developed in Europe and it provides service to thousands of people. Tourism is also one of social integrity measures. Universal right to tourism is based on the criteria of values, which shape the development basis of social tourism (Ozdemir & Yolal, 2017 ). The number of people, who can enjoy vacation today, has significantly increased due to the boosting popularity of tourism in the world. However, there are still present groups of people, to whom vacations are unavailable due to different reasons: a lack of resources, manifestation of social exclusion, insufficient attention of the public sector, applying social resources and the actions of passive communities and non‐profit making organizations.

Tourism is a contribution into social integrity, the activities of which can be perceived as a measure of social integration/integrity that enables the establishment of relations with other cultures, cognitions of places, customs, and conduct of cultural exchange and pithy spending of spare time (Cloquet, Palomino, Shaw, Stephen, & Taylor, 2017 ; Ganglmair‐Wooliscroft & Wooliscroft, 2017 ; Ozdemir & Yolal, 2017 ; Ponnapureddy, Priskin, Ohnmacht, Vinzenz, & Wirth, 2017 ). Social tourism, more based on social than on economical presumptions, may aid at the creation or preservation of tourist destinations, taking into consideration economic, social and environmental criteria of sustainability. It is a significant contribution to the employment and the growth of economy. In the development of tourism activities, it is necessary to base not only on economic profit‐seeking criteria, but also on ones of the social welfare increase, which are as following ‐ stable and high‐quality creation of workplaces, solution of seasoning and employment problems, cooperation of public and private partnership. Essentially, it can be stated that even short vacation provided for the job search motivate particularly positively for a job search and provide with some essence in terms of the creation of welfare. Thus, social sensitivity together with economic welfare is one of the most significant elements of sustainable development not only in the sector of tourism, but also in the other ones.

Though sustainable tourism issues are mainly linked with promotion of green and social tourism there are important issues of competitiveness necessary to address as competitiveness is perceived as one of the main economic dimensions of sustainability also relevant to tourism sector. The main problem identified based on systematic sustainable tourism research review is about finding possibilities to achieve all three sustainability dimensions (economic, social and environmental) together, that is, to develop competitive tourism business by addressing environmental and social challenges of tourism development in holistic way. The systematic review of literature of competitiveness issues of tourism might provide relevant answers how to trade‐ off between social, economic and environmental dimension of sustainable tourism development.

2.2. Competitiveness and sustainability issues in tourism

According to study (UNWTO, 2017 ), modern economy is distinguished by high competitiveness in any business field including tourism. In order to survive, organizations are forced to increase business efficiency, implement the most advanced technologies, to seek for the competitive advantage of products and supplied service, to fight for the greater market share and to retain the best specialists. The author (Smagurauskienė, 2009 ) emphasizes that operating in such conditions, organizational management necessarily faces a problem, when further development is impossible with no attraction of investment resources. Investment provides an organization with extra competitive advantage and a powerful measure for growth. Following Smagurauskienė ( 2009 ), all the EU and major world states support business development in one or another form, paying great attention to small and medium business of the country that as it is thought forms an economic basis and secures its stability. Financial support for the certain size companies is the key policy instrument of small and medium business.

It was determined that small and medium enterprises are an economic engine in the EU. They form the greatest part of economy and create high income. However, in Lithuania the potential of small and medium enterprises is not completely exploited due to a very unfavourable situation in terms of business, assessing it under a complex approach. The greatest potential of small and medium business is related to the young generation that is focused on the creation of business consciously and purposefully (Macdonald & Jolliffe, 2003 ).

According to Jasinskas and Simanavičienė ( 2009 ), the three key aspects, verifying the provision of financial support to SMEs are distinguished: decision, rationality and human motivation:

• Aspects of dependence on the decisions, made by other foreign states. The authors describe such an aspect as a situation, when one state, making economic decisions, affects the decision‐making of another country.
• Rationality aspect. It is known that support from the European Structural and Investment Funds (ESIF), makes 75% of the all the provided amount of the support. Thus, following this indicator, under the authors' approach, it would be unreasonable to reject it and not to exploit it, as in another case “financial injections” could come to other states.
• Human motivation presumption aspect. Plenty of citizens would lose trust in state authorities if before declaring a willing to enter the EU, they had spoken about the advantages of the EU support, and having implemented that, it did not supply it to business.

Having taken into consideration these three discussed aspects, the presumption can be made, that financial support should not be rejected in order to establish own business or seeking for relevant initial funding. It is required to search for and select the most relevant form of financial support from possible ones. According to Smagurauskienė ( 2009 ), there are two key categories of financial support: “State to business” and “Business to business” (not trying to analyse what business gives to the state in such a case) (See Figure ​ Figure1 1 ).

The key categories of financial support [Colour figure can be viewed at wileyonlinelibrary.com ]

Following Figure ​ Figure1 1 it can be seen that both the state and business take part in the distribution of the financial support. It is significant to distinguish and comprehend that the state role remains an important one as without the support provided by the state; the realization of ideas and establishment of SMEs would not be possible in some cases. Meanwhile, it should be reasoned that without business that is one of the most significant moments of the economic added value, there would be no state. The more business ideas are being implemented; the greater economic growth of the country is being observed. Considering financial support to business, it can be imagined that a businessperson, having invested into the industry of tourism business and provided he/she has established a new hotel, supplies additional work, for example, to a local laundry. Following the example, it can be emphasized that every newly established business creates quite a great added value to another enterprise, supplying another service or product, therefore the financial support to business can be acknowledged. However, taking into account the laws of market and efficiency of resource allocation provided by markets state interventions into the markets should be limited by dealing with market failures such as pollution, public goods and internalization of external and internal costs linked to business operations. Therefore, state support for sustainable tourism should be linked to promotion of innovations, use of renewables, provision of social integrity for disabled people, creation of new job places and other benefits for quality of life of local population which are being treated as public benefits (Streimikiene & Bilan, 2015 ).

In addition, it is necessary to stress that sustainable tourism development is closely linked to payment attention to a consumer as this allows to attract more consumers, expand business and increase competitiveness (Luekveerawattana, 2018 ). Tourism business organizations invest quite a lot in consumer market research and are interested in their consumer behaviour and motives. In scientific literature, it is mentioned that not only does motivation, life style or demographic parameters affect tourist behaviour, but also do the nationality and country's culture (Andereck et al., 2005 , 2007 ; Andereck & Nyaupane, 2011 ; Morgan et al., 2015 ). Tourism business is expanding quite at a high pace, more tourists of different nationalities and cultures are emerging and the following fosters greater interest in cultural differences, cognition of local traditions and habits. Tourism service suppliers, knowing intercultural differences and cognizing tourist behaviour, apply this knowledge for the creation of tourist service packages and consider the following while forming tourist groups. This will enable to fulfil consumers' expectations and create more favourable environment both in groups and in individual service. The result of that is felt – gained a greater everything involving added value for consumers and organizations (Ozdemir & Yolal, 2017 ).

Looking deeper into the market research areas that are being paid more and more attention under the aspect of sustainable consumption, there is present comprehension and cognition of tourists' consumption significance (See Figure ​ Figure2 2 ).

The impact of tourism on environment and economy and on society [Colour figure can be viewed at wileyonlinelibrary.com ]

Following Figure ​ Figure2, 2 , it can be seen that tourism is business, the impact of that is made on environment and economy and on society. Analysing the research and the presented outcomes by Ganglmair‐Wooliscroft and Wooliscroft ( 2017 ), it can be noticed that although the society is being more and more responsible in terms of consumption; however, the selection of sustainable tourism service remains relatively low. The results disclosed by these scientists also showed that there is strong dependence/correlation between consumer's daily consumption habits and behaviour during holidays. Generalizing there can be drawn a presumption that in daily activities, society follows the principles of sustainable consumption and it will apply the same principles during holidays.

There is wide penetrated of sustainable consumption aspect of sustainable tourism. The tourists, who are for sustainable and responsible consumption, usually do not select sustainable tourism service packages that are proposed by Destination Marketing Organizations (DMO). According to Ponnapureddy et al. ( 2017 ), that can be explained as distrust in the organization, proposing that service. Some organizations, willing to attract more tourists, convey themselves as more sustainable than in reality they are. A contemporary tourism service consumer is a sophisticated service consumer and the following sets some ambiguities and distrust in an organization. Under the basis of research results, made by these scientists it was proved that trust in an organization directly impacts tourism service consumer's intentions to order the certain service. The research results have disclosed that higher trust is set for tourists by the hotel advertising that provides with clear and useful information, at the same time reflects sustainability, and does not overshadow with some exceeded information through very obsessive emphasis (Ganglmair‐Wooliscroft & Wooliscroft, 2017 ). That is a very significant highlight talking about a tourism service consumer and analysing his/her decision motives to purchase service.

Sustainable tourism is not only the nature preservation or socially responsible business. It is necessary to remind that the theoretical definition of sustainable tourism involves economic, social and environmental protection dimensions. In that context there is noticed that the issue that receives less attention is social involvement. The following can be noticed analysing the communication among organizations and potential tourism service consumers and especially among those, who are disabled in one or another way. According to Cloquet et al. ( 2017 ), tourism‐advertising measures are not focused on disabled tourists no relevant information in commercials/films are delivered for them, disabled persons are not shown and the following creates the feeling of no involvement. Following the research, it was determined that advertising that a consumer can identify himself/herself with, also increases the feeling of involvement, also increases probability, and in that way strengthens motivation that a consumer will gain the proposed product or separate tourism service or service package. Thus, strengthening the remarks, determined by the research results, it can be stated that tourism organizations, expanding the development of sustainable tourism, should pay a greater attention to the involvement of the disabled tourism service consumers (Benur & Bramwell, 2015 ).

Therefore, then main competitiveness issues in tourism can be addressed also by achieving social and environmental targets of sustainable tourism development by developing innovations linked to sustainable consumption practices in tourism services and attracting environmentally conscious consumers and training such type of consumers by provision of green or environmentally friendly tourism services. Another important input to competitiveness of tourism is innovating in social area and providing social tourism services for disabled and old people. At the same time green and social tourism can deliver a lot of benefits to local communities of tourism destinations by increasing the quality of life etc. Therefore, based on systematic literature review, the main directions of consolidation of competitiveness and sustainable tourism development prospects are analysed further in Section 3 .

3. THE CONSOLIDATION OF COMPETITIVENESS AND SUSTAINABILITY ISSUES IN TOURISM DEVELOPMENT

For consolidating competitiveness and sustainability issues in tourism the analysis of tourism services and products and customer's needs is necessary especially taking into account current demographic trends around the world as following the statistics, the major part of tourists are at the age of 30–50 or over 65 and it can be foreseen that the number of tourists is going to increase every year and most of them will be at the age over 65 therefore in order to ensure competitiveness of this sector development the tourism services and products necessary to satisfy future tourists needs should be reconsidered as well.

3.1. Implications of aging society on tourism development trends

The aging process started more than 100 years ago in many developed countries and during XX and XXI centuries, it turned out that in many developing. Resident aging will soon turn into one of the most significant social transformations in the 21st century that will affect almost all social sectors, including labour and finance markets, products and services, transport and social needs as well as family structure and relationship of different generations. Following statistic data, almost in every country there is present a part of people older than 60 years that is growing faster than one of any other group. Especially this trend is fast in European Union and creates many important challenges. The following discloses that soon the number of the people at 65 and older will double in accordance with the world resident part. In accordance with numbers, it can be stated that the number of people at the age 60+ will double until 2050 in comparison to the year 2016. Most elderly will be present in Japan and developed countries. Such rapid increase in the number of the elderly changes all stages of life. The following reveals that the birth rate is decreasing globally (UN, 2020 ). UN ( 2020 ). This indicates that there predominant the elderly in the world. It cannot be stated that the elderly has emerged suddenly and in an unplanned way. They pass several stages through their life until they reach the last one ‐ eldership. The comprehension of the world and activities expands in the process of human development. In each stage of development, we choose new alternatives that will provide us with some possibilities for the achievement of a normal level in life. The following is determined by the person's biological age, historical circumstances, under which the personality was forming, his/her economic and family status, and cultural factors (Peterson & Martin, 2015 ).

Human aging is determined by many factors that affect a human from both environment and from inside. Each factor has positive and negative sides (Batini, 2015 ; Flatt, 2012 ; Itrat, Nigar, & Huque, 2013 ; Katz & Calasanti, 2015 ; Lee, Lan, & Yen, 2011 ; Liang & Luo, 2012 ; Nikitina & Vorontsova, 2015 ; Sedgley, Pritchard, & Morgan, 2011 ; Villar, 2012 ). Aging – a very wide concept, involving different fields of life: physiological (medical), psychological and many others. According to Itrat et al. ( 2013 ), aging is a gradual and progressive process and in general a disorder of functions, when it is adapted to stress and the increased disease risk. However, according to Flatt ( 2012 ), the aging – stabilizing and adapting of powers, based on natural selection, to the changed environment. There are more broad concepts like ‐ process, during which, the number of the elderly are increasing in the general society. Therefore, there is no one term to describe the concept of aging. However, there can be made a conclusion that aging affects the whole human organism (both inside and appearance) and that is an irreversible process. All‐natural creatures age and this is natural for nature. Human is also a natural creature; thus, the same conditions work for him/her. There are several social indicators, describing aging ‐ the number of the residents at the older age; residents' senility degree; the indicator of the doubled period for the resident senility degree; senility demographic coefficient; resident median age; average resident life expectancy, so called resident pyramid; gender coefficient (gender correlation – the number of all men resident in the country divided from the women in the country); different coefficients of dependence and the coefficient of supported parents (supportive age people) (Mendes de Leon, 2005 ; Noll, 2002 , 2005 ).

According to the United Nations Organization (UNO), human is assigned to the aging society after having got 60 and according to the World Health Organization (WHO) – after 65. Currently, people at the age of 65 and senior make 8–10%. Their number exceeds the number of children under 5 (Figure ​ (Figure3 3 ).

Number of people at the age of 65 and senior and children under 5 [Colour figure can be viewed at wileyonlinelibrary.com ]

In accordance with the Figure ​ Figure3 3 it can be seen that the child birth rate started decreasing from 1970s and in the same year, the number of the elderly increased. Following the presented data, it can be seen that until 2050, there will be by 10% more people at the older age than children, younger than 5. It is obvious that aging is a “problem” that affects everybody's life, including social, cultural and religious. Undoubtedly, gradual resident aging is one of challenges that the society is facing in this century (Batini, 2015 ; Flatt, 2012 ; Itrat et al., 2013 ; Nikitina & Vorontsova, 2015 ; Sedgley et al., 2011 ).

During several upcoming years or even decades, there is intended a rapid world resident aging, as result of that the part of the population of the working age will be significantly decreasing. Longer lifespan is a great winning in the field of health as a person can enjoy a good quality of life longer and remain employable longer. However, due to the resident aging there appear quite many economic and social problems. Demographic changes are considered one of the greatest difficulties, emerged for the European Union and the whole world. According to UN data (UN, 2020 ), the number of the elderly at the age of 65 and older will increase by 16% in terms of the resident part until 2050. In the world, there will be present more older people than children (0–14 years old). This will happen for the first time through the history of mankind. Such a dramatic change in age is already affecting the world economy and, in the time, it will be more and more obvious. In the case of the elderly number increase, there are put efforts to make their lifespan longer. A lot of attention is paid to health care and physical activity. If the elderly remains healthy longer, they will be able to enjoy the better quality of life, be independent and active.

Seniors – is non‐homogenous group of persons, the members of which have different needs, different motivation and different expectations. Seniors experience a greater social isolation and the tourism adapted to the elderly aids them to restore social relations. It has been proved that the tourism, adapted to the elderly, aids at the reduction of a health care need. Travelling, they widen their attitude and communicate with alter ego. Sedgley et al. ( 2011 ) presents the groups of the elderly, who travel, considering their approach and wishes. Such travellers can be grouped in groups as passive visitors, enthusiasts, culture hounds, active learners, careful participants, ordinary holidaymakers, world investigators, independent adventure seekers and restless travellers. All these groups of people look for the service, present in the tourism industry that they need in order to fulfil their wishes (Table ​ (Table1 1 ).

Model of the elderly behaviour in the tourism sector

Source: Completed following Nikitina and Vorontsova ( 2015 ).

According to the Table ​ Table1, 1 , we can see that it is complicated to implement the elderly needs, as it is a diverse system and it cannot be named as “the cheapest product”. Considering the elderly income, health condition and employment, their needs become individual. Applying the presented model, the elderly consumer needs enable the increase of the tourism supply effectiveness for this group of tourists. Having found of senior needs, there arises a possibility to propose a relevant tourism product for them, what they expect or demand, that is, that it complied with the value and their needs.

In order to implement needs of seniors, a search for innovative solutions is necessary. According to Van Vuuren and Slabbet ( 2011 ), there are key travellers' factors, determining their behaviour during travels. The most significant is the travel aim; the type of travel (cultural travels, business meetings, holidays, etc.). Taking into account these factors, it is possible to ensure the quality of tourism product and service, to attract more customers and increase competitiveness.

Due to the fact that motives and needs are individual, the tourism market can be segmented in order to find and present the best result easier and more simply (Figure ​ (Figure4 4 ).

Segmentation of tourism market [Colour figure can be viewed at wileyonlinelibrary.com ]

In Figure ​ Figure4, 4 , we can see that the tourism market is divided into geographical, psychographic and consumer behaviour. This figure enables the highlight of age, as it is one of the most significant criteria of the segment. According to the categories, the age can be divided into children, teenagers, youth, middle‐aged and the retired (seniors). From all people's categories, the elderly most frequently has a command of free time. The most relevant place for the elderly activities, complying with their abilities and needs is their usual place of residence. A lot of depends in the person and his/her ability to find some activities for himself/herself. The elderly stays most frequently alone and are condemned to loneliness (Murava & Korobeinykova, 2016 ).

Talking about leisure, it is necessary to pay attention to the fact that the forms and ways of spending leisure is determined by a complex and closely interacted blend of different factors. However, the selection of the certain leisure activities and participation in it highly depends on the person and in particular on his/her age, gender and education (Araña, León, Carballo, & Moreno‐Gi, 2015 ; Dhiman, 2013 ; Liu, Yang, & Pu, 2015 ; Ok Luy & Lee, 2015 ). There are many ways of leisure spending, relevant to the people of different age and different character (Delespaul, Reis, & DeVries, 2004 ; Lanzendorf, 2002 ; Mokhtarian, Salomon, & Handy, 2004 ; Schlich, Schonfelder, Hanson, & Axhausen, 2004 ; Tschan, Semmer, & Inversin, 2004 ). As it was mentioned earlier, the most popular way of leisure spending among the elderly is travels and physical activity. Many other elements complement these two fields. They are as following: transport, accommodation, catering, attractions, etc. Travels turn to be one of the primary leisure spending ways for the elderly. It does not matter if they travel in their country, their city or beyond the boundaries of their homeland. Such a way of time spending turns into the seniors' basis of physical activity.

Both travels and physical activity may be divided into forms, that is, places where all the presented activities may be taken. Seniors most frequently select such destinations, where there is calmness, silence and little noise. They find these things in a natural environment and in holiday and amusement parks. Therefore, the Seniors are a target market in the tourism business. Every year the number of seniors is increasing annually and at the same time there is increasing a number of travels and the following reveals that they are more and more willing to change their residential environment, experience and feel something new (Cerina, Markandya, & McAller, 2011 ). However, not all seniors are able and can implement their travel aims. There are quite many reasons disturbing that, for example, finance, health problems, etc. All reasons are solved invoking the certain ways of solutions. Many seniors cannot go abroad and they select travels in their country or even city. It is not necessary to go far away in order to see something new. It is sometimes to discover what we have never seen in the environment surrounding us. Those seniors are using this principle, who are not willing to go far away from their home.

Other seniors – have set some aims and motives for themselves concerning travels. They are trying to implement that through the application to tourism agencies or planning their trips on their own. Such a type of seniors, wants to get everything from a trip what is possible: nature and culture, sports and leisure, trial of new entertainment, discovery of new places, etc. Their motives and aims are individual (Carey, Kang, & Zea, 2012 ; Kim & Yoon, 2012 ; Westcott, 2012 ). It is not that easy to make a trip in accordance with their requests; thus, many seniors plan their trips themselves. Some of them pay attention to their hobbies (communication and finding of friends, search for romance, interest in historical places and events, etc.); rest and calmness is significant for ones and religion, safety and health is significant for others (Jang & Wu, 2006 ; Losada, Alén, Domínguez, & Nicolau, 2016 ; Moal‐Ulvoas, 2017 ; Patterson et al., 2018). Therefore, taking into account the trends of ageing population, especially in developed world countries, the main issues of competitiveness of sustainable tourism development are linked with innovations in providing tourism services for seniors and disabled people at the same time addressing social tourism challenges.

3.2. Sustainable dev e lopment of tourism destinations

Tourism has become the main economic business field and survival possibility for many countries. Therefore, the competitiveness issues of tourism are closely linked with addressing sustainable development targets of tourist destinations and providing green tourism services which do not have negative impact on environment, ensure resources savings, protection of natural environment and is based on innovations in green services development, In case of the tourist flow increase, there are being established new companies that supply accommodation catering, transportation, entertainment or other services that they travellers need. Žilinskas ( 2011 ) states that “strengthening public economic and cultural integration determine the development of regional tourism that unavoidably is related to the impact on the economy, socio‐cultural environment and nature.” “Due to the increasing tourism demand, municipalities foster tourism, expecting to receive income from tourism, to create new workplaces and encourage the development of business service.”

However, in order to develop business, it is necessary to master the principles of tourism management and implement innovations in this field as well. Paulauskienė ( 2013 ) notices that “tourism management is a complicated process – it is directly and indirectly related to many fields (accommodation, catering, transport, connections, insurance, etc.), which are intended not only to tourists, but for satisfaction of the local residents' needs. So far there have not been identified how to assure effective management of a tourism sector at national, regional or local municipal levels.” Following the author's statement “it is one of the most difficult issues, solved in practice that tourism policy formers face in the countries of different economic development level.”

The tourists have contact with both the producer and the product, leading to three important and unique aspects between tourism and sustainable development of tourist destinations. Tourists constitute touch points with the local environment, host communities and employees. The relationship between the host areas (including both social and natural environment) and have impact on local environment, host communities and employment opportunities development (Lee, 2001 ). Therefore, tourists and the tourism industry has important implications for sustainable development of tourism destinations. The sustainable consumption practices should be promoted by tourism sector in order to contribute to sustainable development of tourism destinations (Sharpley, 2000 ; Singh & Singh, 1999 ; Zmyślony, Kowalczyk‐Anioł, & Dembińska, 2020 ).

Currently, scientists are discussing about communities and their centres and increase possibilities of public administrative effectiveness (Szromek, Kruczek, & Walas, 2020 ; Widz & Brzezińska‐Wójcik, 2020 ; Zmyślony, Leszczyński, Waligóra, & Alejziak, 2020 ; Zucco, et al. 2020 ). The involvement of a local community into the participation in the development process of self‐government may be different: political, social, satisfaction of personal needs, business development in a rural area.

Many authors agree (Aldebert, Dang, & Longhi, 2011 ; Bilgihan & Nejad, 2015 ; Peters & Pikkemaat, 2006 ; Szromek & Naramski, 2019 ; Zarębski, Kwiatkowski, Malchrowicz‐Mośko, & Oklevik, 2019 ) that the most important factor, fostering competiveness in tourism business is implementation of various kind of innovations. Creation of a new service and development of an old – an innovative process that enables the introduction of original services to the market. Creation of green tourism services – an innovation process that attracts environmentally responsible tourists. The main aim – satisfaction of consumers' needs. Creation and development of new services is the main condition for the company's growth and functioning, empowering the increase of the market share, seeking for aims of the growth of sales volume and profit and to limit the entrance of new competitors into the market (Aldebert et al., 2011 ). Innovative activities are a criterion of success for economic growth and social welfare, grounding on advance that fosters the development of business companies. It involves social change processes, fostering innovations. Therefore, one of the key sources of competitive advantage – application of innovations, creation of innovative products and services as innovations are more frequently seen as the key source of competitive advantage. Under the conditions of contemporary market, businesspeople are forced to search for the ways how to implement innovative activities in order to be able to expand their possibilities, constantly develop and change and through the satisfaction of consumers' needs to achieve excellent results.

Developing tourism business, the most significant element is employees that communicate with a client directly and also to address the local communities needs. For tourism agencies and their specialist, in order to meet leisure, recreational or creative interests and needs of customers it is necessary to have necessary theoretical and methodological knowledge, an ability to find out the interests and needs of resident community in different fields of leisure activities, an ability to involve children, teenagers, the disabled and the elderly to active cultural activities (Bilgihan & Nejad, 2015 ).

The corporate social responsibility initiatives, corporate governance and business excellence which can also provide valuable inputs to sustainable tourism development if properly addressed by companies operating in tourism and other related business sectors (Popescu, 2019 ; Popescu & Popescu, 2019 ).

3.3. Research findings

Sustainable tourism development can be achieved without damage to competitiveness of this sector development if such important issues like ageing human population and disable people needs, sustainable consumption and sustainable development of tourism destinations will be addressed by providing tourism services.

Therefore, in order to address the main economic sustainability issues or to strengthen the competitiveness of sustainable tourism sector, it is necessary to tackle with many social and environmental issues linked to sustainable tourism development in tourist destinations. All these economic, social and environmental issues need to be addressed together: welfare and need of local communities, sustainable development priorities of tourism destinations to changing demographic profile of tourists and their changing needs for tourism services and products. Sustainable consumption issues should be taken as priority by developing tourism products and services in order to address environmental sustainability issues. Social issues of sustainability in tourism development are linked with contribution to local communities development and addressing the needs for tourism products and services of aging society and disabled people.

In Figure ​ Figure5 5 the main dimensions of sustainable tourism development are interlinked with drivers of behavioural changes and their implications to sustainable consumption. At the same time this figure summarizes the main research finding and provides future research guidelines for investigation of sustainable tourism development paths and challenges.

The main dimensions of sustainable tourism development and their implications to sustainable consumption [Colour figure can be viewed at wileyonlinelibrary.com ]

The current COVID‐19 outbreak is affecting tourism industry and rising new challenges for sustainable tourism development. According to Lew ( 2020 ), companies that survive the pandemic will need to make their products more resilient to future pandemics—which health experts warn will continue to occur—and be able to adapt to the predicted change in consumer interests, which will include greater demand for sustainable products. The challenge for global sustainable tourism will be to strike a balance between maintaining activity in rich countries, while avoiding overcrowding, and bringing activity to poor countries, some of which are overly dependent on the sector and markets that will need a lot of incentives to recover (Romagosa, 2020 ). In a post‐Covid world, changes to travel and tourism are inevitable and will likely be driven by a combination of consumer choice, destination availability and regulatory change (Spalding, Burke, & Fyall, 2020 ). Therefore, these issues are also need to be addressed in future research shaping sustainable tourism development trends at the risks of pandemics which can arise also in future as well.

4. CONCLUSIONS

Summarizing it can be stated that although sustainable development and sustainable tourism are gaining more and more attention; however, the following are not implemented completely neither by tourism service suppliers, providers nor by the very tourists. In order that sustainable and responsible tourism turned into a social norm, it is needed to educate both organizations and consumers as well interested parties systematically.

There are new perspectives of sustainable tourism development in terms of products and services, focusing on new tourism kinds and separate consumers' segments, focusing on elderly and disabled as well as green tourism services. During the last two decades, due to globalization, tourism has turned to be available to many people, especially of the middle‐class, and as a result, tourism industry has become one of the greatest industry fields in the world. Although, tourism has become available to a majority, and was is easier to travel, some social groups, for example, disabled people and seniors usually were underestimated and forgotten in the tourism market, as they represented the minority that have low economic power. However, due to the low rate of birth in the whole world and the high number of the elderly, this situation has got a new trend and currently, seniors have become a wide and important group that provides with greater use of tourism services than other groups.

As tourism services have impact on host areas including impacts on local environment, host communities and employment opportunities development, the tourism industry has important implications for sustainable development of tourism destinations. The sustainable consumption practices should be promoted by tourism sector in order to contribute to sustainable development of tourism destinations.

There is wide penetration of sustainable consumption aspect of sustainable tourism. The tourists, are currently looking for sustainable tourism services and enjoy responsible consumption practices therefore they are keen to select sustainable tourism service packages that are proposed by various tourism organizations.

Competitiveness and environmental and social issues of sustainable tourism development can be addressed together by implementing innovations and fostering sustainable consumption principles, providing new tourism services for disabled and old people and achieving completive advantage together by contributing to welfare and needs of local communities and dealing with sustainable development priorities of tourism destinations.

The demographic profile of tourists and their changing needs for tourism services and products should be also addressed. Therefore, the sustainable consumption and social tourism functions should be taken as priority by developing tourism products and services in order to address environmental and social sustainability issues.

The current COVID‐19 outbreak will have significant effect on tourism industry and provides new challenges for sustainable tourism development. Companies in tourism sector that survive the pandemic will need to make their products more resilient to future pandemics—which health experts warn will continue to occur—and be able to adapt to the predicted change in consumer interests, which will include greater demand for sustainable products. In a post‐Covid world, changes to travel and tourism are inevitable and will likely be driven by a combination of consumer choice, destination availability and regulatory change, therefore, these issues are also need to be addressed in future including the sustainable consumption practices which should be further promoted and fully integrated in tourism sector by including also international agreements on carbon footprint or other limitations etc.

Another important issues for future research are linked with corporate social responsibility, corporate governance and excellence models of business performance which can provide valuable inputs to sustainable tourism development if properly addressed by business sectors (Popescu, 2019 ; Popescu & Popescu, 2019 ).

The further studies how to ensure social tourism development are necessary to ensure innovations in this field as well as provision of tourism services for disabled and old people should be also put as priority for policy agenda in European Union taking into account current trends of ageing population in all EU Member States and risks of pandemics.

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Eco-Tourism and its Architecture: A Methodological Framework for Assessing Progress towards Sustainable Development

This thesis proposes a composite framework for the evaluation of the environmental impact of tourism development on host destinations. In this study, the environmental impact of tourism is considered as a social-ecological phenomenon that can be categorized into the two aspects of natural and social-cultural impacts. Ecotourism is introduced as a type of sustainable tourism in that its policies and principles for development are based on conservation of environmental heritage (including natural and cultural heritage) via engagement of local people and communities in the tourism development process. The proposed composite framework arises from the integration of an ecological and a cultural framework for the sustainable development of tourism. This framework places the conservation of natural resources as the main ecological outcome for eco-tourism. The proposed framework uses the ecological footprint (EF) of the main tourism activities and services (including transportation, food and accommodation services) as the ecological indicator for evaluation of ecotourism development to ensure it is ecologically compatible. Ecological footprint (EF) is a way of measuring environmental impact. It assumes that everything needed for living, including all energy, goods and services can be obtained from land, and that any wastes produced can be absorbed by land (Wackernagel and Rees, 1996:9). Because land productivity varies considerably around the world the average global productivity is the normal measure, and this is called global hectares (gha). The ecological footprint of a product or activity produced/ consumed and conducted by a defined group of people can be measured through the following equation:  EF (gha) = Lifecycle energy use of a given group of people (product and activity pro-duced or conducted) Gigajoules (GJ) / carrying capacity of the Earth (GJ/gha).  The above equation determines the area required to produce resources and to absorb pollutants like carbon dioxide generated in the lifecycle energy use of the product or activity through using fossil fuels (coal, oil and natural gas). Through using an ecological perspective, this thesis views culture as a system that links a group of people or a community to their surroundings through their use of local mate-rials and energies, and the production and consumption of products from these. The proposed framework determines the main cultural outcomes for ecotourism development such as conservation of heritage and making the host people aware of their cultural values. In addition, it introduces related activities such as social events, conservation of heritage and producing and consuming local products as contributive activities for achieving the outcomes stated above. Furthermore it investigates and refines a number of indicators that can be used as tools for evaluation of the cultural footprint of the development of ecotourism. Within these, local gross domestic product (GDP) as a social-economic indicator arising from tourism activities is also considered. This thesis concludes by presenting a case study of ‘The Otago Central Rail Trail’ (OCRT) as an example of ecotourism. The OCRT was introduced in the New Zealand Tourism Strategy (NZTS) for 2015 as a successful model for community-based development of sustainable tourism. The investigation reviews the impacts of the OCRT on natural and cultural heritage by using the framework developed in the thesis and its related ecological and cultural indicators. Through using the proposed holistic framework and the model for sustainable development of ecotourism, this thesis finds that, influenced by the development of the OCRT, many cultural heritage items including 60 bridges, 3 tunnels, and 78 buildings (used as OCRT accommodation services) have been refurbished. The restoration of this heritage can be considered as a policy that contributes to awareness of OCRT residents of their cultural heritage and identity. Likewise, as a part of the educational process related to ecotourism, this also makes an opportunity for OCRT visitors to learn about the cultural values of their host people. As shown in Table 5.84, in 2011, the total EF of 11,788 OCRT visitors including the EFs of the four categories of transportation, food, accommodation and activities is 1,617 gha (0.138 gha /visitor). In comparison with the EF of 0.03 gha/ visitor for sustainable tourism (see Table 5.86), the overshoot portion of the EF of the OCRT is equivalent to (0.138 – 0.03) 0.108 gha/ visitor. Likewise the total overshoot EF of 11,788 OCRT visitors is (11,788 visitors × 0.108 gha) 1,273 gha (see Table 5.86). This overshoot EF of the OCRT indicates that although the project has already been considered as a successful sustainable tourism project, still needs to reduce its total EF by 1,273 gha to be environmentally sustainable. As determined in Chapter 5 (see Table 5.88), the overshoot portion of the OCRT is calculated as 127,310.4 GJ/year. Since the costs to generate 1 GJ of overshoot energy use through using renewable energy sources (in this case wind + solar) is NZ$ 19.8, consequently the total cost to generate the overshoot energy use of the OCRT through using the latter systems (wind + solar) is equivalent to (127,310.4 GJ × NZ$ 19.8) NZ$ 2,720,746. Table 5.90 shows that in 2011, the total GDP of the OCRT is NZ$ 6,245,289 This means the total cost that must be spent to generate the overshoot portion of the OCRT energy use in a sustainable way (NZ$ 2,720,746) is 43.6% of its total GDP (NZ$ 6,245,289). Consequently the sustainable portion of the GDP (GDPs) of the OCRT is (NZ$ 6,245,289 – NZ$ 2, 720,746) NZ$ 3,524,543. The results of this thesis demonstrate that using local products (e.g. home prepared foods) as a sustainable cultural behavior not only contributes to the ability of the host destinations located along the OCRT (such as Naseby and Cromwell, used as further case studies) to present their cultural products, but also contributes to reduce the environmental impacts and increase the economic outcomes of the OCRT. For example, producing 17% (13,346.4 kg) of the total of 65165.05 kg consumed food as home prepared food reduces by 5.5% the ecological footprint related to the food consumed by OCRT visitors. As determined in Chapters 5 and 6, in three case studies, producing home prepared food contributes in a sustainable way to the increasing of the economic outcomes by about NZ$3.5 / kg of food produced. This thesis indicates that in all three case studies, using refurbished buildings as accommodation services, which is considered as an activity that contributes to preserving the cultural identity of the host destinations also contributes to reducing of environmental impacts and increasing the economic outcomes related to OCRT. For example in OCRT using 12.9% of bed space as refurbished buildings reduces by14.5% (7.3gha) the total 50.5 gha ecological footprint of accommodation services compared with when all accommodation buildings are assumed as new buildings. Chapters 5 and 6 determine that in OCRT using 21,378 m2 of refurbished buildings as accommodation services (12.9% of total bed spaces) increases by 5% the sustainable portion of GDP related to accommodation services. In Naseby also using refurbished buildings as accommodation services has the same sustainable ecological, cultural and economic outcomes as for the OCRT as a whole. The framework indicates the use of open air areas as being a cultural-ecological indicator for evaluation of architecture as being sustainable. Through using the framework, it is determined that using open air areas including balconies and verandas as part of OCRT accommodation buildings exerts environmentally friendly influences on the host destination. For instance in OCRT using 387 square meters of veranda and balcony as part of the 80,356m2 accommodation buildings decreases by 1.5% the total ecological footprint (50.5gha) of buildings used as accommodation services in OCRT. The thesis results demonstrate that an architecture that will contribute to sustainable development through ecotourism has a cultural footprint area in which the architecture contributes to the host societies knowing and preserving their cultural identity, capitals and heritages. Simultaneously, it contributes to reducing the environmental impacts and increasing the economic outcomes of the host societies through ecotourism. This thesis determines that since all ecological, cultural and economic characteristics of sustainable architecture are linked together, a strategy to develop sustainable architecture is successful when it considers the linkage between all of these profiles and influences that they exert on each other.

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• Tourism and the Sustainable Development Goals – Journey to 2030
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A joint effort by UNWTO, UNDP and other partners, Tourism and the Sustainable Development Goals – Journey to 2030 aims to build knowledge, and empower and inspire tourism stakeholders to take necessary action to accelerate the shift towards a more sustainable tourism sector by aligning policies, business operations and investments with the SDGs. The publication intends to disentangle the links between tourism and the SDGs and provides recommendations on how to steer the road towards 2030, based on an analysis of 64 countries’ Voluntary National Reviews (VNRs) on the SDGs – submitted to the United Nations High-level Political Forum on Sustainable Development in 2016 and 2017 –, as well as eight Mainstreaming, Acceleration and Policy Support (MAPS) country roadmaps and corporate social responsibility (CSR) activities of 60 global tourism companies.

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THE IMPORTANCE OF TOURISM FOR SUSTAINABLE DEVELOPMENT

01 sep the importance of tourism for sustainable development.

Sustainability is a concept that has been gaining social and political recognition, not least due to the coordinated launch of the Millennium Development Goals in 2000, and now with the 2030 Agenda and its 17 Sustainable Development Goals (SDG). Established in 2015 and promoted by the United Nations, the SDGs are key to ensuring an environmentally, economically and socially sustainable world.

The 2030 Agenda is the reference framework for all UN agencies, programs and funds, and the World Tourism Organization (UNWTO) is responsible for ensuring international tourism plays its part in its achievement.

The following guidelines have been established:

• The principle of sustainability refers not just to the environmental impact of tourism but also to its social and economic impacts.
• To protect and preserve the natural spaces and biological ecosystems of destinations.
• To respect the traditions and cultures of host countries and develop intercultural tolerance.
• To ensure economic activities that reduce poverty in the host country.

These guidelines are only the first link in a whole chain that is concerned with and advocates sustainable tourism.

These guidelines mean that as tourism restarts, the sector is ready to grow back stronger and better for people, planet and prosperity.

• Business Event Management: Navigating the World of Corporate and Social Gatherings This comprehensive course delves into the dynamic and specialized field of business event management, a niche segment within the broader tourism industry. In an era when only 3% of academic institutions provide dedicated event management courses, this program offers a unique opportunity to equip future professionals with the knowledge and skills necessary to excel in this sector. As business tourism continues to be a driving force behind global travel, understanding the intricacies of supply and demand in this field is essential. Read more Start now Add to cart Business Event Management: Navigating the World of Corporate and Social Gatherings This comprehensive course delves into the dynamic and specialized field of business event management, a niche segment within the broader tourism industry. In an era when only 3% of academic institutions provide dedicated event management courses, this program offers a unique opportunity to equip future professionals with the knowledge and skills necessary to excel in this sector. As business tourism continues to be a driving force behind global travel, understanding the intricacies of supply and demand in this field is essential. Read more
• Innovation and Digital Transformation in the Tourism Industry This MOOC (Massive Open Online Course) will enable participants to understand the need for digital transformation, and the steps to start driving it, no matter the size of the company, and the actual sector within tourism it belongs to. It will also help the students think about the opportunity of building Tourism ecosystems to enhance even more the customer experience. The course is designed for a diverse group of individuals who share a common aspiration: to take their careers and personal growth to unparalleled heights by becoming true digital innovators. Participants must obtain a final score of at least 60% by adding the grades of the final quizzes for each module to get their certificate. Read more Start now Add to cart Innovation and Digital Transformation in the Tourism Industry This MOOC (Massive Open Online Course) will enable participants to understand the need for digital transformation, and the steps to start driving it, no matter the size of the company, and the actual sector within tourism it belongs to. It will also help the students think about the opportunity of building Tourism ecosystems to enhance even more the customer experience. The course is designed for a diverse group of individuals who share a common aspiration: to take their careers and personal growth to unparalleled heights by becoming true digital innovators. Participants must obtain a final score of at least 60% by adding the grades of the final quizzes for each module to get their certificate. Read more
• Destination Marketing The Destination Marketing MOOC (Massive Open Online Course) is a fully online program designed to provide participants with the necessary skills and knowledge to develop a comprehensive marketing plan for a tourism destination. This course is applicable across multiple study areas and professional fields connected to tourism, marketing, hospitality management, and destination management. Over the span of four modules, participants will explore different facets of destination marketing, including analysis, strategy formulation, implementation of marketing mix strategies, and assessment of anticipated outcomes. To earn a certificate, participants must achieve a score of 60% or higher in each module quiz and assessment. Read more Start now Add to cart Destination Marketing The Destination Marketing MOOC (Massive Open Online Course) is a fully online program designed to provide participants with the necessary skills and knowledge to develop a comprehensive marketing plan for a tourism destination. This course is applicable across multiple study areas and professional fields connected to tourism, marketing, hospitality management, and destination management. Over the span of four modules, participants will explore different facets of destination marketing, including analysis, strategy formulation, implementation of marketing mix strategies, and assessment of anticipated outcomes. To earn a certificate, participants must achieve a score of 60% or higher in each module quiz and assessment. Read more
• Restaurant Operations This MOOC (Massive Open Online Course) completion certificate is ideal for those enthusiastic about the hospitality sector, including restaurants, cafes, and hotels, looking to grasp comprehensive management skills in food and beverage operations. Read more Start now Add to cart Restaurant Operations This MOOC (Massive Open Online Course) completion certificate is ideal for those enthusiastic about the hospitality sector, including restaurants, cafes, and hotels, looking to grasp comprehensive management skills in food and beverage operations. Read more
• Culinary Arts and Gastronomy This MOOC (Massive Open Online Course) completion certificate is suitable for policymakers aiming to advance the gastronomy sector and individuals enthusiastic about culinary arts. Whether you are shaping industry policies or delving into the vibrant world of gastronomy, this course equips you with essential knowledge. Read more Start now Add to cart Culinary Arts and Gastronomy This MOOC (Massive Open Online Course) completion certificate is suitable for policymakers aiming to advance the gastronomy sector and individuals enthusiastic about culinary arts. Whether you are shaping industry policies or delving into the vibrant world of gastronomy, this course equips you with essential knowledge. Read more
• Culinary Basics for Operations, Catering Management and New Techniques This course explores the culinary domain, equipping participants with vital skills and insights. From mastering foundational culinary techniques to understanding diverse cooking methods and fostering creativity in the kitchen. Participants delve into menu development, market analysis, recipe adaptation, and menu engineering for profitability. The course also delves into catering management, covering planning, staffing, financial considerations, and legal aspects, while staying updated on industry trends and innovations. Read more Start now Add to cart Culinary Basics for Operations, Catering Management and New Techniques This course explores the culinary domain, equipping participants with vital skills and insights. From mastering foundational culinary techniques to understanding diverse cooking methods and fostering creativity in the kitchen. Participants delve into menu development, market analysis, recipe adaptation, and menu engineering for profitability. The course also delves into catering management, covering planning, staffing, financial considerations, and legal aspects, while staying updated on industry trends and innovations. Read more
• Train the Trainer This MOOC (Massive Open Online Course) completion certificate is suitable for individuals aiming to master fundamental training concepts, develop essential trainer attributes, and apply learning theories effectively. Participants will learn to design and deliver impactful training sessions, demonstrate professionalism, and enhance communication skills. The course covers the use of assessment and evaluation tools to evaluate and improve training programs. Read more Start now Add to cart Train the Trainer This MOOC (Massive Open Online Course) completion certificate is suitable for individuals aiming to master fundamental training concepts, develop essential trainer attributes, and apply learning theories effectively. Participants will learn to design and deliver impactful training sessions, demonstrate professionalism, and enhance communication skills. The course covers the use of assessment and evaluation tools to evaluate and improve training programs. Read more
• Sustainable Destination Management This course delves into the intricate world of sustainable tourism, where environmental conservation, cultural preservation, and economic development intersect to create destinations that thrive in harmony with their surroundings. Throughout the modules, you'll explore key principles and strategies for effectively managing destinations to ensure their long-term viability and resilience. From understanding the principles of sustainable tourism planning to implementing innovative practices in destination marketing and stakeholder engagement, this course equips you with the knowledge and tools to become a leader in shaping the future of tourism. Join us on this journey towards creating destinations that not only captivate visitors but also safeguard the planet and enrich local communities. Read more Start now Add to cart Sustainable Destination Management This course delves into the intricate world of sustainable tourism, where environmental conservation, cultural preservation, and economic development intersect to create destinations that thrive in harmony with their surroundings. Throughout the modules, you'll explore key principles and strategies for effectively managing destinations to ensure their long-term viability and resilience. From understanding the principles of sustainable tourism planning to implementing innovative practices in destination marketing and stakeholder engagement, this course equips you with the knowledge and tools to become a leader in shaping the future of tourism. Join us on this journey towards creating destinations that not only captivate visitors but also safeguard the planet and enrich local communities. Read more
• Hotel Operations This course is for Starters and Junior level in the Hospitality Industry up to one year experience, ready to explore More, gain deeper inside knowledge how operational hotel departments increasing their balance score guard. This 100% online course consist of a summary of each module of the MOOC ( Hotel Operations) and a short quiz. You must earn 60% or higher to earn your certificate. Read more Start now Add to cart Hotel Operations This course is for Starters and Junior level in the Hospitality Industry up to one year experience, ready to explore More, gain deeper inside knowledge how operational hotel departments increasing their balance score guard. This 100% online course consist of a summary of each module of the MOOC ( Hotel Operations) and a short quiz. You must earn 60% or higher to earn your certificate. Read more

The Media’s Growing Role in Education

In today’s rapidly evolving world, both the media sector and education share a similar predicament in terms of how to adjust to new technology. As someone who has worked in the digital media space for over 13 years, I have witnessed massive changes in how people consume their daily news, I’ve seen century-old revenue models collapse, and attention spans shorten.

In this era of unprecedented change, there is reason to be both cautious and hopeful. Opportunities and threats that were previously unimaginable are now a reality. Both media and education are facing an uncertain future due to the rapid advance of Artificial Intelligence (AI).

The challenges we face require creativity and a willingness to adapt. By working together, media and education stand a better chance of weathering the storm. Trust in both sectors is at an all-time low in many countries around the world, and continuing to operate in the same way is unlikely to change this.

Instead, we must seize this opportunity by reevaluating our core functions.

Over the past years, Morocco World News, the news outlet I founded with my brother in 2011, has built several effective partnerships with local universities, focusing on youth empowerment, employability, media literacy and skills development. Such partnerships, I believe, hold the key for a sustainable future for both sectors.

By working together, the media industry and educational institutions can teach science effectively, be more inclusive, boost awareness on issues that matter, empower young people, and encourage growth.

Embracing this technological revolution will allow us to tailor content to the needs of modern students and news consumers. We can offer content in a variety of local languages and promote both critical thinking and problem-solving through increasingly interactive content.

More importantly, sectors such as media and education have the opportunity to promote life-long learning as a vital skill in our ever-changing labour market.

As the director of an English language news outlet in an Arab and French speaking country, I have witnessed how quickly a society can adapt to change and learn new skills. Morocco is now rapidly shifting, and English has become the primary language of science, entertainment and business. Young people are on board and driving the much-needed change.

In the years ahead, AI is set to disrupt both our sectors in seismic ways, prompting us to consider new ways to stay relevant to future generations who themselves face severe uncertainty about their future careers. In my experience, media platforms and educational institutes have an important role to play in the coming upheaval, and we can only do it together.

Strengthening ties between educators and the media will result in more engaging educational content. Interactivity and customization feeds the curiosity of young minds. It also encourages creativity and critical thinking. The use of advanced technology can help boost media literacy by bringing top educational content to the forefront of the news.

How many universities have amazing communicators and public speakers whose inspiring words do not reach beyond their walls? How many news stories are short in detail due to time pressure or a lack of expertise among writing staff? Bringing the two sectors together can solve both issues by connecting journalists with the voices that matter, at a time when they are truly needed.

I believe the answer to the coming wave of transformative technology lies in human connections. We need to connect the curious to those willing to share their knowledge, we need to empower people to check facts and sources, and we need to ensure this happens in an accessible and inclusive way.

Close partnerships between media organizations and educational institutes can help democratize learning and create a new positive public function for both sectors. My experience has shown me that these partnerships are easy to build and grow and hold the key to a more sustainable future for both sectors.

Adnane Bennis Co-Founder and CEO of Morocco World News

Crisis Management in Tourism

The tourism sector has faced unprecedented volatility and uncertainty over the past 5 years, both globally and locally. The pandemic and its related restrictions, the geopolitical situation and local conflicts, the acceleration of inflation and price increases, and the disruption of logistical chains led to the share of tourism in the global economy decreasing significantly. By the end of 2023 only a few destinations had managed to return to 2019 levels.

Now, however, the outlook is more encouraging. Consumer behavior in 2024, despite ongoing uncertainty, indicates a strong will to travel. Thanks to this, the sector is adapting to changing reality – new tourist routes are emerging and existing ones are being developed, new hotels, airports, restaurants, and other infrastructure are opening.

That said, the sector is still affected by seasonality, high fixed costs, a lack of qualified people and relatively low profitability. In rapidly changing and disruptive environment, with unforeseen changes, crisis management and change management become critical to ensure the industry is sustainable and safe for tourists and business.

Crisis management in the tourism sector generally involves a strategic and proactive approach taken by business to anticipate, prepare for, respond to, and recover from unexpected events that may influence the safety, travel plans, and the overall satisfaction of tourists. The primary goal is to minimize the effects of a crisis, restore confidence, and enable a relevant recovery for all parties involved.

As for any general management activities, crisis management in tourism logically includes several steps:

1)Assessing the nature of crisis

Tourism industry crises can take different forms, each demanding a specific response. Natural disasters can disrupt travel plans, infrastructure, and local communities. Human-made events, such as terrorist attacks, civil unrest, or geopolitical tensions, can impact the safety and security of tourists in affected regions. Additionally, health-related issues, exemplified by pandemics like COVID-19, present unique challenges with widespread implications for global travel.

2)Pre-Crisis Planning and Preparation

Effective crisis management starts long before a crisis itself appears. The tourism industry must engage in pre-crisis planning and preparedness to mitigate potential risks and enhance responsiveness during emergencies. This involves conducting risk assessments, identifying vulnerabilities, and establishing crisis response teams with clear roles and responsibilities. Relevant communication plans are essential to spread accurate and timely information to tourists, employees, and the public, assuring transparency and trust.

3)Crisis Response and Communication

While crisis starts, the effectiveness of the response and communication can make a significant difference in managing the situation. Tourism enterprises must activate their crisis response teams promptly and implement pre-established protocols and procedures. Swift communication with relevant authorities, local communities, and other stakeholders is essential to assess the situation accurately and make informed decisions. Transparent communication with tourists is crucial for managing expectations, providing safety guidelines, and offering alternative solutions.

4)Flexibility and Redemption Strategies

Flexibility is a crucial component of effective crisis management in tourism. Diversifying tourism offerings, both in terms of destinations and experiences, may reduce the impact of crisis that affect specific regions or sectors. Creating contingency funds and investing in comprehensive insurance can provide financial stability during challenging times. Collaborative efforts among public and private sectors can improve the managing capabilities, fostering a collective commitment to the industry’s survival and recovery.

5)Post-Crisis Assessment and Mastering

After managing a crisis, a thorough post-crisis analysis is vital to learn from the experience and improve future crisis management strategies. The tourism industry should embrace a culture of life-long learning and adaptation, updating plans based on emerging trends and challenges. Sharing lessons learned with the industry community promotes knowledge sharing and improves practices for the tourism sector.

ARTEM KLYKOV , PhD, MBA professor of tourism, Silk Road University Samarkand visiting professor, SWISSAM International University hospitality expert media contributor coach, mentor

Integrating tourism and hospitality curricula in high schools with AHLEI

The American Hotel and Lodging Educational Institute ( AHLEI ) established in 1953, is one of the foremost certifying bodies and publishers of quality resources to train, develop, and certify hospitality industry professionals globally. AHLEI is also committed to supporting the education of those just starting to pursue their careers, the next generation of hospitality and tourism leaders, innovators and champions!

AHLEI conducted extensive Gen Z research prior to creating our newest curricula. These results also influenced the new   Education Toolkit , created in partnership with UN Tourism for the incorporation of tourism as a subject in high schools.

Young people who are excited about creating great experiences, meeting new people, making a positive impact on their communities and growing in their careers are increasingly drawn to the hospitality industry.

Why Introduce Tourism and Hospitality to School-Age Students?

AHLEI’s research pointed to some intriguing findings. Students are making decisions increasingly early about the career they want to pursue but many don’t consider hospitality. Why? Because of preconceived notions about the opportunities available to them. Additional findings include:

• Gen Z students are very practical. They are looking for a return on their educational investments. The more we can educate them about career growth and earning potential, the more they will start thinking seriously about tourism and hospitality as a career choice.
• Gen Z students prioritize feeling proud of what they do and where they work. They are motivated by exciting and interesting careers, Instagram-worthy experiences, and the positive impact the hospitality industry has on communities and economies.
• Gen Z is interested in inclusivity and in the freedom to be who they are. Hospitality is an amazing industry that encourages guests and employees alike to be their authentic selves.

AHLEI hears from our industry partners that while some young people may not be as skilled at test-taking or formal education, if they have great interpersonal skills, positive energy and good problem-solving instincts, there is a home for them in the hospitality industry. There are excellent opportunities for anyone with these qualities who is willing to work hard and learn.

Thus, in our new curriculum we emphasized relevance in the real world, encouraging exploration and practice through inquiry-based and problem-solving activities, and engaging students through our design choices, narrative voice, and multimedia resources. Let’s explore our newest resources.

Implementing the HTM Curriculum

The AHLEI high school curriculum, Hospitality and Tourism Management provides an engaging comprehensive exploration of different segments within the industry and the career paths in each.

This article includes:

• Implementation of the curriculum including organization, coverage and educator support
• Key themes and learning objectives of the text
• Endorsement by the U.S. hotel and lodging industry
• Testimonials from international partners

The AHLEI authoring and instructional design teams place a high priority on creating relevant, accurate, up to date and industry-driven content. Passive memorization is not the goal. Our materials are designed to help students think and do! There are elements incorporated regularly throughout learning and teacher resource materials designed to prompt student output and higher levels of learning.

Organization

Hospitality & Tourism Management is a single-volume textbook that can be aligned with any length program, though it is most often used alongside one- or two-year programs. The text is broken into modular units covering each segment of the industry. Each unit is comprised of self-contained chapters that dive deeper into skills and concepts. Optional activities, case studies and projects offer more rigor and application if desired. This modular approach along with helpful pacing guides allow educators to easily align the curriculum with the preferred order and structure of their program.

Hospitality is a huge and varied industry and the HTM curriculum includes a comprehensive overview of lodging and hotels, food and beverage operations, event management, travel and tourism.  Coverage includes an overview of each segment, organizational structure and career paths, key roles and responsibilities. Opening chapters highlight the importance of the role of the industry and introduce students to core concepts and skills around providing excellent guest service. Closing chapters focus on business and leadership concepts like marketing, finance and entrepreneurship.

The coverage in HTM is based on input from dozens of industry professionals, teachers and subject matter experts for a relevant contemporary take on hospitality education with both practical and aspirational applications.

Teacher Support

The online teacher resource portal for Hospitality & Tourism Management includes a wealth of supplementary materials to help educators deliver the content to their students. The Teacher’s Companion includes notes, additional activities and discussion questions as well as organizational tools and engaging videos summarizing the main concepts in each chapter. Test Banks, Power Points, Instructor activity guide and lesson plan tools are also available to make class prep easy.

AHLEI also offers The Certified Hospitality Instructor (CHI) Program , a self-paced training course to help educators without an industry background effectively teach content in these areas. In addition to the course and exam, candidates for the CHI must also complete 120 hours of internship with a hospitality organization.

Hospitality and Tourism Specialist Credential

The HTM curriculum prepares students to earn their Hospitality Tourism Specialist credential from the American Hotel & Lodging Association, (AHLA), today the largest trade hotel association in the U.S. with 32,000 hotel members. Endorsed by some of the premier hospitality brands in the world, the HTS credential demonstrates student mastery of industry concepts. Students may earn the credential upon passing the AHLEI HTS exam and showing 100 hours of work experience in a hospitality role.

Assessment and credentialling is a large part of our program development. Credentials serve as a “passport” for students leaving the classroom, demonstrating the mastery that they achieved and using it as an entry into jobs within any segment of the industry.

Key Themes and Learning Objectives

Career readiness and technical skills.

One of the key themes throughout Hospitality and Tourism Management is that hospitality is a business, and a mastery of both technical and “soft” skills will open endless possibilities for career advancement. Operational and managerial topics as well as key math concepts are introduced in each unit. In addition, the text focuses on career readiness skills like written and verbal communication, problem-solving and teamwork, all in the context of a hospitality workplace.

Global Awareness

Hospitality is a global industry, supporting local economies and bringing together people from around the world. Global awareness and appreciation of and respect for different cultures is another core theme featured throughout. The text features international examples, discussions of cultural awareness, and coverage of cultural and operational differences in different countries.

Application

Throughout the text are scenarios, case studies, projects, activities, discussion questions and more, all designed for learners to immediately apply what they are learning, even from within the classroom. This presentation maximizes student engagement, understanding and retention of key concepts.

Endorsements and Formal Recognition

Hospitality and Tourism Management Second Edition is recognized by leaders in the U.S. hotel and lodging industry, including:

• Marriott International
• BF Saul Company Hospitality Group
• G6 Hospitality LLC
• RRI West Management
• Real Hospitality Group
• Mid-Continent Hospitality
• TradeWinds Island Resorts

These industry leaders appreciate that HTM Second Edition highlights the knowledge and skills that hospitality leaders look for in their employees today. HTM program completion, along with the HTS credential, fully prepares a learner to be a high-potential candidate for entry-level positions with the experience needed to bring value to the industry and grow in their careers.

Expand Your Horizons with HTM

The second edition of HTM offers learners a global perspective of the industry, its opportunities and its impact on the world.

Two of AHLEI’s valued governmental partners, and UNWTO member states, share the positive impact the HTM program can have on a national tourism industry below.

Jamaica’s Minister of Tourism, Hon. Edmund Bartlett, CD, MP., states:

“The Hospitality and Tourism Management Program has been a game-changer for Jamaica’s tourism industry and our nation. We have witnessed remarkable transformations through this innovative program in partnership with the esteemed American Hotel and Lodging Educational Institute (AHLEI). Our students now have the opportunity to acquire certification from AHLEI and an Associate Degree in Customer Service, equipping them with the skills and expertise needed to excel in the hospitality sector. Since its introduction in select high schools in September 2018, the HTM Program has ushered in a new era of professionalism and excellence in our tourism sector. We have witnessed a significant upskilling among our youth, creating a more competent and dedicated workforce prepared to deliver exceptional service. I am incredibly proud of the hard work and dedication put forth by our students, schools, and industry partners who have embraced the HTM Program. Together, we are shaping a brighter future for Jamaica that empowers our youth and ensures our country remains a premier global destination for years to come.”

Ms. Janet Forbes-Dean, Subject Coordinator for Family and Consumer Science Education at Jack Hayward Senior High School in Grand Bahama, says:

“The high school students at the Jack Hayward Senior High School have attained numerous AHLEI International Certifications over the past thirteen (13) years. These certifications are our core examination. There is no Bahamas General Certificate of Secondary Education (B.G.C.S.E.) national examination for hospitality students. AHLEI’s program is awesome. We have former and current students who received one or more certifications in Kitchen Cook, Breakfast Attendant, Front Desk Attendant, HTMP Year 1, Restaurant Server, START, Golden Opportunities, Guest Service Gold, and Golden Opportunities Tourism. These certifications along with the high school Hospitality and Tourism Curriculum are essential for students who are desirous of continuing a career in Hospitality.”

Get Started Today with AHLEI’s Hospitality & Tourism Program

We can’t wait to help you get started. Learn more here .

For further questions, contact Ed Kastli, Channel Vice President of International Sales, at [email protected] .

Elizabeth O’Brien Senior Product Manager

Enhancing Tourism Education t hrough Volunteer Teaching Experiences

Submitted by Stephen Sayers,

English Lecturer; Faculty Advisor to the IFTM Volunteer Circle

In 2019, ‘The IFTM Volunteer Circle’ (IFTMVC) began providing support for poverty alleviation through bi-annual volunteer teaching trips for 7-10 days to raise the interest and ability of junior high-school students at the Second National High School in Cong Jiang County, Gui Zhou. Historically, local students in Cong Jiang have been unable to gain access to better universities due to poor English scores in their ‘high-school entrance’ exams.

Traveling to the location, and participating in community engagement – meaningful, interactive, and immersive – is creating an educational experience that complements theoretical lessons, is highly memorable, and most importantly capable of transforming volunteers. In the words of one volunteer:

“I often choose to be alone because I find it difficult to integrate into the community. But when I met this group of students, their enthusiasm had an infectious force, so I unconsciously fell into it. Their enthusiasm and vitality made me confident and dare to communicate with them!”

An analysis of 50 students’ reflections and those of several students shared four years after their initial trips illustrates transformation in three areas: personality traits, skills development, and perspectives.

• Personality traits

Students expressed transformation in many aspects of their ‘inner-world’. They showed an increased sense of “happiness”, “optimism”, “confidence”, “boldness”, “being outgoing”, “gratitude”, “well-being”, “fulfillment”, “enthusiasm”, “cherishing life”, and “gratefulness”. They saw that they had demonstrated “responsibility”, “adaptability”, and “initiative” and had an improved “attitude”.

“I used to be a very introverted and sensitive person, and I was afraid that people would hurt me, so I built a tall wall in my heart to protect myself from being hurt. After this trip, I find myself happier and more optimistic. The naivety and braveness of those children encourage me a lot.”

“ Through this activity, I experienced the joy of being a teacher. I gradually became less shy during the activity. I started to become bolder and took the initiative to communicate with those students who were not fond of speaking English. I successfully helped them to confidently speak English.”

“After this trip, I can better adapt to the environment, and I know how to communicate with others better, which is the biggest gain for me.”

“This event made me cherish my life now. I should no longer complain about the living environment, and no longer worry about small difficulties. Now I can do so many meaningful things, not because I am excellent, but because I am lucky enough.”

• Skills development

Another area of transformation concerned skills development, including “communication”, “public speaking”, “problem-solving”, “teaching”, “social”, “leadership” and “critical thinking”.

“I was a bit shy in the first class as it was my first time standing in front of the classroom as a “teacher”. However, I think I made some progress. Gradually I talked louder and became more comfortable in the class. I improved public speaking skills in a way.”

“This journey has changed me a lot, including my work attitude, accuracy of information, understanding of students, and teaching skills… The local teachers taught me some teaching skills and some software to assist in teaching.”

“The trip changed me in different ways… it improved my social skills. I am not an out-going person, sometimes it may be hard to talk a lot with others from the very beginning…”

“The trip changed my view of my influence to the world. I can’t change (all) the students totally, but I can influence someone and it is enough.”

“… for myself, I will not wear something like AJ shoes anymore… Maybe it doesn’t matter but it just makes me feel uncomfortable anyway…”

• Perspectives

In order to strengthen students’ attitudes of ‘mutual respect and understanding’ (GCET – Article 1), one of the guided reflection questions challenged the prevailing attitude that volunteering is the ‘haves’ providing for the ‘have nots’. Many students developed the sense of perception to see the inter-connectedness of volunteering and personal transformation.

“I used to think volunteering is… to try my best to provide help to others in need. After this trip, I think volunteering is not only unilateral help, but also an opportunity to learn.”

“I always thought that volunteering was just a donation to help children in poor areas. After this activity, and integrating into the children’s life, I realized the meaning of volunteer activities. We open the window of the world for them, and they bring us the touch and beauty of life.”

“This is my second time participating in this project, and the change from being a participant to a leader has given me a deeper understanding of the entire activity… through… planning and organizing, I realized that the success of an activity doesn’t solely depend on the richness of its content. It also requires meticulous organization and smooth coordination of various aspects. Learning from previous experiences and continuously improving the activity plan can attract capable individuals to participate and maximize the project’s impact. This is how my understanding of volunteering has changed. It has made me realize that volunteering is a collective effort…”

Four years after her first trip and now a Master’s student at University College of London, (UCL) shared her reflective thoughts. Her words testify to the power that well-designed volunteer trips have in setting a student on a path to ‘becoming’ a life-long learner and protagonist for the greater good.

“I would like to say that participating in and organizing (the) volunteer trips (has been) one of the best and most worthy things in my life so far… During my two volunteer experiences in Cong Jiang, China, I actively participated in teaching English and engaging in various extracurricular activities with the students. The first time in 2019, I observed… many locals who believed education is useless, (and that) boys are better than girls… I recognized the deep-rooted challenges in altering perspectives towards education… and (that) it is a long-term task. I also realized the impact of education on shaping beliefs, and life choices… these volunteer experiences shaped me to be a better person with more confidence and belief that I have the ability to achieve something…

Furthermore, these experiences have undoubtedly influenced my future aspirations. I would like to engage in volunteer activities continuously and am now participating in volunteer activities actively in London. They also sparked my interest in educational development and community engagement. As I envision my future, I see myself actively contributing to educational institutions or possibly even to international organizations or non-government organizations…”

Though much still needs to be learned to optimize the dual path of personal and social transformation that can be effected through these trips, it is clear they provide a path to a profound transformation in students’ and directly contribute to the IFTM vision, “As an advocate of community engagement, IFTM takes pride in producing graduates that not only excel professionally but also work for the greater good of society” (President’s Message; IFTM Website). This author believes that with ‘collective will’ and the wise allocation of resources this kind of innovative educational experience – integrating students and community engagement – can be extended to benefit all undergraduates and many more local communities.

Stephen Sayers English Lecturer Faculty Advisor to the IFTM Volunteer Circle

Startup Niches in Tourism in 2024: Opportunities and Potential for Growth

 By Fabio Passos

In the ever-evolving landscape of the tourism sector,2024 promises to bring new opportunities for entrepreneurs looking to venture into the world of startups. As a professor, consultant, and mentor specializing in tourism and hospitality, with a focus on entrepreneurship, innovation, and business planning, I am always vigilant regarding emerging trends. In this article, I will highlight two startup niches that deserve special attention in 2024.

Women’s Travel Journey

The women’s travel journey is a growing niche that offers numerous possibilities for the development of tourism ventures. This segment encompasses the routing of trips exclusively for women, as well as the creation of spaces and tourist services that cater to the specific needs and preferences of this audience.

Within this niche, opportunities abound in various areas, including transportation, accommodation, guided tours, and dining. Startups can develop solutions that provide safe and inclusive experiences for solo female travelers, while also promoting connections among women who wish to explore the world together.

While there are already some initiatives focused on women’s travel journeys, including initiatives in Brazil where I have had the privilege to provide mentorship, there is still significant room for growth and innovation within this market. The emphasis on safety, community building, and personalization of travel experiences may be the key to success in this expanding niche.

Startups that venture into this market can stand out by creating exclusive travel packages for women, offering cultural, culinary, and adventure experiences tailored to female preferences. Furthermore, ensuring an environment in which travelers feel secure is crucial to attracting this audience.

Vacation Rental Property Management

The vacation rental property market has experienced exponential growth over recent years, largely driven by the success of Airbnb. However, this segment is now undergoing a phase of professionalization, presenting an opportunity for startups to excel.

Many investors and entrepreneurs operating in the vacation rental property market lack specific hospitality expertise. This can result in challenges related to customer service, governance, and property rate pricing. Startups can fill this gap by offering innovative solutions that help property owners manage their properties more efficiently and profitably.

Startups can focus on enhancing the guest experience by creating tools and services that make stays more enjoyable and hassle-free. Process automation, reservation management, and predictive maintenance are some areas where innovation can enhance the professionalization of vacation rental properties.

In summary, in 2024, the tourism sector offers exciting opportunities for entrepreneurs looking to explore specialized niches. Women’s travel journeys and vacation rental property management are just two examples of areas with significant growth potential. If you are interested in discussing these niches or other topics related to tourism and hospitality, I am available for further conversation.

Fabio Passos Fabio, with a B.A. in Tourism, a graduate degree in Marketing, and an MA in Business Administration, boasts an impressive track record of over 15 years in both the national and international realms of tourism and hospitality. His diverse experience encompasses roles in hotels, property management, aviation, travel agencies, and cruise lines. Of particular note is Fabio’s keen interest in the home rental business, where he has emerged as a recognized expert in consultancy services. As the proprietor of Studio na Carioca and Passos do Turismo, he is dedicated to offering training programs for vacation rental owners, equipping them with the essential skills needed to elevate their revenue and excel in various critical aspects of home rentals.

Embracing Sustainability: Innovative Real Estate Solutions in the Hospitality Industry

 By Rani Majzoub

The urgency to respond to climate change demands that all industries rethink and transform their practices and accelerate the shift to greater sustainability. The hospitality sector, historically singled out for its climate impact, is responding to this call and reimagining its foundations to embrace sustainable practices.

Innovative real estate solutions lie at the centre of this transformation. They are not merely a response to the growing environmental crisis but rather an embodiment of a commitment to reducing the industry’s ecological footprint whilst enhancing the guest experience. This article will delve into this profound shift, exploring the innovative measures shaping the future of hospitality and tourism, where sustainability and luxury harmoniously coexist.

Eco-friendly Building Design

Sustainable architecture is taking centre stage, with a visionary approach to building renovations. The adoption of eco-friendly designs exemplifies this shift, which prioritizes energy efficiency and environmental responsibility, encompassing a strategy ranging from incorporating renewable energy sources to efficient insulation and implementation of green roofs. Beyond their aesthetic appeal, these roofs are meticulously engineered to curtail energy consumption and provide a unique selling point for eco-conscious travellers. From solar panel installation to rainwater harvesting systems, these developments are revolutionizing tourism’s relationship with the environment.

Smart Technologies

The integration of smart technologies marks an inflection point in sustainable hospitality real estate. Automation and sensor-based systems are effective tools for diminishing energy consumption, optimizing climate control, and enhancing security. Solutions such as key cards for room lighting and temperature control, alongside mobile apps for managing rooms, empower guests to participate in energy conservation. These technologies not only enhance guest experiences but also promote resource efficiency.

A notable example is the seamless integration of the Internet of Things (IoT) in hotel operations, allowing real-time adjustments of room conditions based on guest preferences and occupancy. This will elevate guest comfort to unprecedented heights and showcase the fusion of technology and sustainability as the future of hospitality real estate.

Water Conservation

Fresh water, a precious and finite resource, assumes even greater significance in regions grappling with water scarcity. In such places, the need to conserve water is imperative. Innovative real estate solutions involve water-efficient fixtures, including low-flow faucets, showerheads, and greywater recycling systems, serving the dual purpose of curtailing water consumption and mitigating the ecological repercussions of wastewater. A notable trend in the sector is the adoption of rainwater harvesting systems, which collect and store rainwater for uses such as irrigation, toilet flushing, and cooling systems. Through diminishing reliance on municipal water sources, hotels make meaningful contributions to water conservation while trimming utility bills, underscoring the intersection of ecological responsibility and cost-efficiency.

Sustainable Materials

From furniture décor to linens, the hospitality sector is witnessing a resounding shift towards sustainability. This transformative wave embraces the spirit of reuse and locality. Recycled, upcycled, and locally sourced materials are now finding their way into the heart of hospitality, reshaping the aesthetics and ethics of hospitality.

We can consider the choice of reclaimed wood or recycled plastics for crafting hotel furniture, a nod to the industry’s commitment to reducing waste and endorsing eco-friendly practices. The adoption of such materials reduces the environmental footprint and presents an opportunity for hotels to craft distinctive and alluring interior designs. Guests, too, are becoming increasingly appreciative of the narratives that accompany these furnishings, carrying with them a unique story of renewal and resourcefulness. This newfound synergy between aesthetics and environmental responsibility is reshaping the landscape of hospitality.

Community Engagement & Education

Sustainability transcends the confines of premises; forward-thinking establishments are actively engaging with the community while educating their guests on sustainable practices. This multi-faceted approach enriches the guest experience and fosters a relationship between the hotel and its community. These interactions can take shape in various ways, such as partnerships with eco-friendly artisans and sourcing food locally to reduce carbon footprint while contributing and empowering the community.

Hotels are increasingly offering eco-friendly excursions, encouraging guests to partake in nature-focused activities, enriching their experience and inspiring their sense of responsibility towards the environment.

Renewable Energy Sources

Renewable energy sources serve as a foundational element in the development of sustainable real estate. With the emergence of solar panels, wind turbines and geothermal systems, these have become intertwined into the fabric of hotel and resort facilities, marking a solid step away from the reliance on fossil fuels. By generating their own renewable energy, establishments trim operational costs and significantly reduce their carbon footprint.

Solar panel installations on rooftops or in parking areas emerge as powerful generators of clean electricity. Concurrently, some forward-thinking establishments are exploring the possibilities for wind turbines and geothermal heating and cooling systems to reduce their dependence on non-renewable energy. Such initiatives manifest as sustainable choices and sound financial strategies, illustrating the escalating potential of renewable energy.

Waste Reduction and Recycling

Innovative solutions extend to waste management, where hotels proactively reduce, recycle, and efficiently manage waste. Strategies include comprehensive recycling programs, organic waste composting, and collaboration with local initiatives for responsible waste disposal, contributing to environmental sustainability and the local community. By adopting a circular approach, hotels minimize landfill-bound waste and reduce the need for virgin resources in goods production, fostering a sustainable and economically sound future.

The shift to sustainability in the hospitality industry, driven by its environmental concerns and long-term strategic thinking, is transforming the sector. As travellers increasingly prioritize environmental issues, hotels and resorts are leading the way in sustainability, benefiting both the planet and their bottom line. Looking ahead, we anticipate a future enriched with more ground-breaking solutions to reshape the tourism sector even further, setting a sustainable precedent for the future. This journey is imperative in addressing global environmental challenges and meeting travellers’ eco-friendly expectations, promising a brighter, sustainable future for hospitality.

With gratitude to Anan Zeitoun, Director of Real Estate Advisory, and Haya Serhan, Consultant in Real Estate Advisory for their contributions.

Rani Majzoub Head of Real Estate Advisory at KPMG Saudi, Head of Advisory at KPMG Lebanon.

New perspectives for tourism education

By Christine Böckelmann

On a global scale, tourism has a high economic significance: it accounts for 10% of all jobs and for many people’s income. At the same time, the tourism sector faces a major challenge: more and more people want to travel and explore foreign countries and cultures and they want to do so in a more sustainable way. Hand-in-hand with this, society is also demanding that the sector rethink its approach to sustainability. This is not only about the environment. It’s also about economic sustainability in the sense of the impact on local economic development, from which the tourism regions and countries benefit as a whole. It also relates to social sustainability in the sense of decent working conditions that provide employees in tourism businesses with a secure income.

For this holistic transformation, the tourism sector needs professionals with comprehensive skills not only in hospitality management, but also in economics, regional development, digitalisation and human resources development. It needs professionals who can keep an eye not just on one single company, but on an entire economic system, and who know how to use digitalisation for innovative business developments. This is especially challenging as the tourism sector is not a magnet for the top talent it so needs. On the one hand, a study from Poland has shown that more than half of those who have qualifications related to tourism (54.7%) are not currently working in jobs related to their studies. A large part of the investment in tourism education is therefore lost. On the other hand, due mainly to working conditions, many professionals stay in the sector only for a few years; when the opportunity arises, they migrate to other industries. This again turns skills development in the tourism sector into a challenge.

One effective way to attract and then retain top talent is to offer a high-level university degree with a top reputation. This requires a study programme that attracts young people thanks to its quality. It must also feature content that is relevant to Gen Z values, and offer a wide range of career options. Such a programme must provide comprehensive skills in sustainability (ecological, economic, social), high-level skills in digitalisation (tourism tech, digital dynamics and innovation), and high-level communication and social skills.

With the Bachelor of Science in International Sustainable Tourism , the World Tourism Organization (UNWTO) and the Lucerne University of Applied Sciences and Arts (HSLU) have jointly created such a study programme, the first of its kind. In addition to providing a holistic tourism education, the course also addresses current issues presented by companies, which students then work on together. This ensures that the programme is always aligned with the requirements of practice. Internships and opening doors to the UNWTO and HSLU networks enable students to gain closer ties to the sector. This lays the foundations for students to remain in tourism after graduation.

However, education alone cannot provide the required transformation. In addition to the new focus on holistic tourism development in education, it is also important that companies make an effort to offer young people jobs where a good work-life balance is possible, giving them “work tasks with purpose” as well as excellent career opportunities. Otherwise, despite all our best efforts, they will migrate again to other industries.

Christine Böckelmann

Guaranteeing inclusion and diversity in travel advancements of the tourism sector

By Muzzammil Ahussain, CEO-Almosafer

In the dynamic realm of tourism, inclusion and diversity have emerged as the bedrock principles, shaping the sector’s present and future. This is clearly reflected in our work at Almosafer, as well as in the Saudi Vision 2030.

Saudi Arabia’s Vision 2030 is more than just an ambitious plan; it’s a robust testament to the nation’s drive for progress. With the target of creating one million jobs in the tourism sector by 2030, the roadmap is clear and based on a firm belief in the boundless potential of our youth. By nurturing their dreams and aspirations, we’re not just planting seeds for opportunities; we’re creating the blueprint for an inclusive and diverse tomorrow.

Educating the Next Generation through Almosafer Academy

The Almosafer Academy has been designed to offer Saudi nationals a well-balanced mix of theoretical education and real-world experiences. Through various sessions, workshops, and immersive trips, we are crafting a future where our travel experts not only understand the industry’s mechanics but also appreciate its diverse nuances.

Our enduring partnership with Princess Nourah University further underlines our commitment. By offering a seamless blend of academic instruction with practical insights, we’re sculpting a generation of tourism students who are not just educated but also enlightened. They will have the skills and experience tourism employers need and the soft skills tourists look for when traveling.

Almosafer’s Collaboration with the Human Resource Development Fund

Our recent partnership with the Human Resource Development Fund is another step forward in our journey to support and cultivate Saudi talent. This synergy not only underscores our commitment to nurturing talent but also reiterates the importance of private and public sector partnerships in achieving national goals.

Empowering Female Leaders: Pioneering a Change in the Middle East

Beyond the world of academia, our partnership with the UNWTO Women in Tech Startup Competition is empowering women techpreneurs across the region, above all by fostering an environment where women can innovate, lead, and redefine the tech landscape. Alongside this, the Unlock Her Future Prize by the Bicester Collection, which Almosafer is supporting and celebrating women entrepreneurs who drive change and make a positive impact on their communities.

Tourism and Its Societal Impacts

By guaranteeing inclusion and diversity in our operations, we’re not just facilitating travel; we’re fostering connections, understanding, and global unity. Moreover, the role of technology in achieving this cannot be understated. As digital advancements reshape how we travel, it’s vital that these technological strides resonate with our core values of inclusion and diversity. Almosafer invests heavily in ensuring that our digital platforms are intuitive, user-friendly, and accessible to all, regardless of background or ability.

In conclusion, the essence of travel is to experience the unknown, to immerse oneself in diverse cultures, traditions, and histories. At Almosafer, our vision is to ensure that every traveler feels represented, valued, and understood. As we stand on the cusp of a new dawn in tourism, let us remember our shared responsibilities. The true essence of tourism lies in an ecosystem where each individual, regardless of their background, finds a voice, and every journey becomes a testament to Saudi Arabia’s grander vision for the future.

Muzzammil Ahussain

Chief Executive Officer – Almosafer

El Impacto del Turismo y la Importancia de su Talento Humano

Cuando los cambios tocan a nuestra puerta, no queda más que buscar herramientas o mecanismos para abordarlos con el fin de mejorar la manera en que hemos venido haciendo las cosas. Esta fue la invitación que tan abruptamente le hizo la pandemia al mundo entero.

En Chile, de acuerdo a datos del Instituto Nacional de Estadísticas (INE), la mayor pérdida de empleos en turismo se reflejó en el trimestre mayo-junio-julio de 2020, pasando de tener 651.797 puestos de trabajo en ese mismo trimestre de 2019 a 369.520.

Estos datos equivalen a una pérdida del 43,3% de los puestos de trabajo, lo que de manera inmediata, mostró los efectos de la pandemia en el país, pero que una vez terminadas las restricciones sanitarias comenzaron a revertirse. Según los últimos reportes del trimestre móvil abril-mayo-junio 2023 se han recuperado un 94,1% de los empleos, faltando sólo 37.690 para alcanzar las cifras prepandemia.

Lo interesante de este proceso de reactivación del empleo, es que ha venido de la mano de un cambio de visión y de una oportunidad para repensar el talento humano que conforma el turismo, la hotelería y la gastronomía. Es así como desde la Subsecretaría de Turismo de Chile hemos transitado hacia la perspectiva del “nuevo capital humano” (Brown), paradigma con el que esperamos ampliar dicho concepto, desde una visión únicamente económica que contempla un conjunto de conocimientos, habilidades y aprendizajes que cuentan los colaboradores de una organización (Adam Smith) hacia un concepto de talento humano que englobe el proceso de desarrollo personal como un proceso integral.

Y considerando que el turismo es un sector económico por naturaleza, con un fuerte enfoque en lo humano y cercano, es que ha emergido con mayor fuerza la necesidad de potenciar las llamadas “habilidades para la vida” o “habilidades socioemocionales”, en quienes dan vida al sector: sus trabajadoras y trabajadores. La proactividad, la comunicación efectiva, el trabajo en equipo son elementos, que no siendo conocimientos técnicos, permiten un desarrollo efectivo de las funciones asociadas a la entrega de servicios turísticos y con ello, otorgan garantía de calidad a las experiencias vividas por los visitantes. Por lo tanto, su incorporación en el quehacer de cada una de las personas que forman parte de la cadena de valor del sector es uno de los principales desafíos.

Las oportunidades y desafíos son múltiples, el impacto del desarrollo turístico en el mundo depende de muchos factores, pero el factor humano jamás dejará de ser su eje central. Si lo humano no es abordado de manera eficiente y eficaz, el aporte social, cultural y económico que trae consigo el desarrollo de esta industria no verá la luz y, es precisamente en esta línea, que Chile ha trabajado en la definición de un Plan Estratégico de Capital Humano de Turismo 2023-2026 para abordar las diversas dimensiones que tiene una temática tan relevante como esta.

De este modo el Plan Estratégico de Capital Humano de Turismo 2023-2026 busca recoger todos aquellos aprendizajes y desafíos post pandemia para poner el foco en tres principales elementos a abordar durante los próximos cuatro años: Empleo, Estándares para el Ecosistema Turístico y Formación y Desarrollo de talento.

Cada uno de los ejes estratégicos definidos, dan cuenta de elementos fundamentales para avanzar hacia la profesionalización del sector, así el eje EMPLEO buscará fomentar mejores condiciones laborales y políticas de contratación. El eje ESTÁNDARES PARA LA INDUSTRIA TURÍSTICA impulsará la asociatividad con foco en la competitividad del sector, para ofrecer una mejor calidad en la entrega de servicios turísticos. Y el eje FORMACIÓN Y DESARROLLO DE TALENTO trabajara para fortalecer las cualificaciones y habilidades a nivel técnico, de idiomas y socioemocionales de quienes forman parte de la industria.

Sin duda este instrumento encarna, como se menciona al comienzo de este artículo, una herramienta para abordar las necesidades y cambios de capital humano en el sector turismo y si bien, el contenido del documento resulta fundamental para la implementación de la política pública, lo es mucho más el modelo de trabajo publico privado a partir del cual fue construido: la gobernanza que representa la Mesa Nacional de Capital Humano de Turismo . Es esta gobernanza la que impulsará cada una de las iniciativas identificadas como necesarias para mejorar las brechas de capital humano del sector y no solo por estar contenidas en un documento público, sino más bien por el sentido de pertenencia que le otorga haber sido parte fundamental de la construcción del instrumento.

Muchos han sido los aprendizajes que hemos acuñado los últimos años, y las medidas que hemos implementado están surtiendo efectos positivos, así lo demuestran los datos de empleo, pero sin duda, el mayor de los aprendizajes es más bien, seguir trabajando sin perder el foco en lo importante, las personas.

Marcella Mansilla

Encargada de Capital Humano y Género

Ministerio de Economía, Fomento y Turismo Subsecretaría de Turismo, Gobierno de Chile

IMPLEMENTING SUSTAINABLE TOURISM: THE CASE OF FAIR TOURISM IN SOUTH KOREA

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• Tourism management

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Can we rethink tourism sustainably?

5 August 2024

Business School , Doctoral , Business and economy , Sustainable impact

Is sustainable tourism achievable or just a lofty ideal? Doctoral candidate and Three Minute Thesis finalist Claire Beach is exploring the complexities of the tourism industry in her research.

The following is an edited excerpt of a  95bFM Ready Steady Learn  interview with Business School doctoral candidate and Three Minute Thesis finalist Claire Beach whose research explores sustainability in tourism.

Tourism is an important industry for New Zealand, can we do it sustainability?

A big issue is what actually is sustainable tourism? There’s debate about whether it can even exist and does that term work because it’s an oxymoron. Many people think the only way to manage things is not to travel.

I think New Zealand’s biggest obstacle is its reliance on private vehicles. When backpackers and other international tourists come here and look for ways to move around the country, the options aren’t great.

We don’t have really good, affordable ways to travel around. And I think tourists are often surprised because New Zealand has this ‘100 percent pure’ campaign and this clean green image. I definitely think there needs to be a lot of development of the train routes, buses, etc.

What conversations are happening around how to do tourism differently?

Some travellers try slow tourism, where they try to stay in one place longer. Others look for locations that have activities on site.

Right before Covid, there was a no-flying movement, and many people were committing to not flying for a year or more.

People also look to companies like Byway (a flight-free travel platform that creates travel packages away from the traditional tourist trails). Others put together peripheral-type trips to avoid heavily touristed areas and go to ‘destination dupes’ to enjoy similar experiences without overcrowding and infrastructure pressures.

What role do consumers’ expectations play in shaping sustainability practices in the tourism industry?

Tonnes. As tourists, we often want highly personalised experiences and a sense of novelty. But this makes sustainability very difficult. And the more bespoke and experiential we get, the less sustainable we will probably be; you might see someone posting their helicopter trip into Fox Glacier on Instagram for example.

As consumers, we also need to consider why we need to travel so much. For example, do you need a better work-life balance? If you created a happier life, might you take fewer trips in a year?

What challenges do businesses face when transitioning to more sustainable practices in the tourism industry?

The biggest hurdle is understanding what we’re actually talking about because the language of sustainability is very vague. And that was kind of intentional.

The 1987 Brundtland Report, a key document in tourism, was created so that all nations at different points of the journey could use the same language. But this meant that there were some misunderstandings. For example, someone might be talking about sustainable tourism, but they’re specifically talking about economic sustainability. This creates confusion, especially for consumers.

Businesses with front-of-house staff also face challenges. Many sustainability-related decisions are made at the top, by the manager. However, employees are tasked with sharing these eco goals with the consumers, which can sometimes cause tension.

What sort of tensions arise?

To give an example, I used to work at a campground, and one of its key selling points in eco-tourism was that it was off grid. However, this meant that it was hard to get a hot shower, and guests would complain.

As employees, we were left to explain that if you’re trying to do good for the environment, you need to regulate water usage. So, shorter showers and less propane mean you may not be as warm as you would like. These are the trade-offs businesses have to face in terms of what the customer wants and sustainability goals.

How do competing sustainability goals create tensions within the tourism industry?

Regarding the shower example, that company had to balance its economic sustainability with attracting consumers and customer satisfaction while also pursuing its environmental goals of water conservation and energy conservation.

If you imagine the three goals of sustainability—environmental, economic, and social—located on different points of a triangle, the further you move towards one, the further away you are from the others. This pull in different directions is the tension that we see and experience.

How can tourism firms measure the success of their sustainability initiatives?

It’s really hard, and it depends on the type of business. For example, a bike company, where they move your luggage around for you while you ride one of the great trails, they’re going to be measuring things like impact on the trails, the fuel required to move the luggage and the shuttles back and forth.

But then a marine wildlife watching company is going to be talking about grey waste and how to get rid of it in a sustainable manner, how they control invasive species in the water, etc.

It’s complex, and many firms in New Zealand lack the skills or resources to dedicate to it. So, we need to see government and industry-driven initiatives pool resources.

Is there anything in the works?

There’s quite a bit of movement. For example, the New Zealand Tourism Sustainability Commitment includes 12 commitments for individual businesses to work towards.

Firms who signed this commitment are supposed to establish and create some sort of plan to help them work towards this. But when you look into it further, they’re still debating what should be measured and how things should be measured; how do we actually compare a boat company to a bicycle company?

What can businesses do to ensure that their sustainability efforts are perceived as genuine?

I think radical transparency is fantastic. As consumers, as humans, we’re all pretty forgiving when we’re honest about what we’re trying to do.

Companies I particularly favour will have at least one or two pages on their website saying we’ve tried this, but it turns out it didn’t work, and now we’re trying this. And they’re very open to this being a long-term process.

I wouldn’t solely trust certifications. There are several certifications in the industry, which is fantastic for consumers, but I think we should look more at how companies communicate. Are they telling you what they’re doing and why they’re doing it?

Media contact:

Sophie Boladeras, media adviser M: 022 4600 388 E: sophie.boladeras@auckland.ac.nz

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Under the goal of sustainable development, do regions with higher energy intensity generate more green innovation evidence from chinese cities, 1. introduction, 2. literature review, 2.1. energy intensity and green innovation, 2.2. theoretical mechanisms, 3. materials and methods, 3.1. variable selection, 3.2. data source, 3.3. correlation analysis, 3.4. collinearity test, 3.5. methodology, 4.1. baseline regression, 4.2. robustness test, 4.3. mitigating the endogeneity bias, 5. mechanism testing, 6. heterogeneity analysis, 6.1. heterogeneity of economic development level, 6.2. heterogeneity of average year of education, 6.3. heterogeneity of r&d intensity, 6.4. heterogeneity of urbanization level, 7. conclusions and suggestion, 7.1. summary, 7.2. limitation, 7.3. suggestion, institutional review board statement, informed consent statement, data availability statement, conflicts of interest.

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Xing, Y. Under the Goal of Sustainable Development, Do Regions with Higher Energy Intensity Generate More Green Innovation? Evidence from Chinese Cities. Sustainability 2024 , 16 , 6679. https://doi.org/10.3390/su16156679

Xing Y. Under the Goal of Sustainable Development, Do Regions with Higher Energy Intensity Generate More Green Innovation? Evidence from Chinese Cities. Sustainability . 2024; 16(15):6679. https://doi.org/10.3390/su16156679

Xing, Yikang. 2024. "Under the Goal of Sustainable Development, Do Regions with Higher Energy Intensity Generate More Green Innovation? Evidence from Chinese Cities" Sustainability 16, no. 15: 6679. https://doi.org/10.3390/su16156679

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Wild, Beautiful and Overlooked: Southern Sardinia Is Ready to Share Its Essence

As travelers discover the Mediterranean charms of this island region, with its idyllic beaches and buzzing capital, locals are hoping to avoid the crowds suffocating so many other Italian destinations.

By Laura Rysman

Buzz has been in short supply in southern Sardinia for some time now — some would say ever since the decline of the region’s Bronze Age Nuragic civilization . Yet on Italy’s second largest island, where sheep vastly outnumber people, there’s unmistakable new energy in Cagliari, its small Mediterranean capital, and the surrounding countryside.

“We used to think of ourselves as rustic, as isolated in this island backwater,” a local lay historian, Venturino Vargiu, told me, as we watched the city’s annual folk costume extravaganza of Sant’Efisio . “But Sardinians are starting to understand that our culture has real value for us and for outsiders.”

In Cagliari, there’s a surge in pride, along with a wave of new development, mostly aimed at increasing the already growing numbers of tourists. In the rapidly transforming Marina neighborhood, a onetime fishermen’s enclave that is today a lively mix of immigrants and longtime residents, a promenade designed by the architect Stefano Boeri will create a lush parkland along the waterfront. A light-rail line will connect the Marina with Cagliari’s hinterlands, and a new port, projected for 2026, is being constructed to move cruise ships farther away, allowing the yacht set to dock (and spend money) in Cagliari’s center.

For Cagliari and the south — which stretches out along a white-sand and cyan-sea coastline of stunning beaches — a tide of tourism could either prove destructive or be a boon to a region short on opportunity. Decades back, the Costa Smeralda in Sardinia’s north became a resort playground for the rich — a Milan-by-the-Mediterranean that symbolized how tourists can colonize a territory.

But can a more harmonious form of travel be created in the south? With overtourism now the curse of many an Italian outpost, I visited the area and asked locals what might shape a better future.

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